Hotel building is old & lack of maintenance, lobby actually is stunning but when we walk to ocean pool we can see clearly so many holes in the roof, it looks awful when you try to get some nice pics over there. When we arrived to enjoy our welcoming drinks at restaurant we tried to order pizza but they say they don't have any mozzarella cheese so we ended up order for calamari rings and es cendol as their promoted menu at that time. I'm asked will their mozarella cheese be ready for the dinner time, they just said don't know. And yes, when we tried again to order pizza in the night, they still can't served it. We ended up order for fried rice. Too bad it's obviously they lack of stock management & quick response for fulfilling the basic ingredients for their restaurant (they offered limited menu though, so we don't have any options there, especially for kids). Later in the night we asked them to pick up the dirty dishes of our dinner they said just to put them in the front of room, but shockingly we can still find them there even looks more dirty with many insects, after we coming back from breakfast, lol. The breakfast menu is good actually, we notice many Indian menu at that time, not sure if it's regular or not. They have 2 swimming pool, when we go to garden pool we can see a dead baby bird floating in the pool. It makes us sick & rush to go to ocean pool, where we can see many big holes in the roof of the building, lol. They also have outside guest for swimming in the ocean pool so it's so crowded & bit lack of privacy. And the ultimate experience was I can't sleep all night because we can feel shaky like earthquakes every minutes, first I thought because our room near elevator? But turned out it was because of the ocean wave. It makes me anxious if the building is strong enough or not. Check out time is the fastest ever of my life, they didn't even bother to asked how was our stay. Well, overall it goes way below our expectations for a resort stay experience.