GM Grand Moments

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Overall Ratings & Reviews GM Grand Moments

Traveloka (966)
Other sources (118)
8.3
Very Good
From 966 reviews
Provided by travellers on
Cleanliness

8.1

Room Comfort

8.1

Meal

7.8

Location

8.8

Service and Facilites

8.0

People often mention about GM Grand Moments
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Surroundings (14)
Staff Friendliness (12)
Ambiance (12)
Room Space (11)
Bathroom (11)
Variety (11)
Bedroom (10)
Accessibility (9)
Check-in/out Time (8)
Family Friendly (7)
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Traveller Reviews GM Grand Moments

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Customer reviews
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and close to public facilities.
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Accommodation's Reply
29 Nov 2025
Dear RUBINI DEVI MUNIANDY, Thank you for your wonderful feedback! We’re happy to know that our friendly service and convenient location near public facilities made your stay pleasant. We truly appreciate your support and hope to welcome you again soon. Warm regards, Guest Relation Team [Md Faruk Hossain] GM Hotel Grand Moments
m***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Need more maintenance and refurbishment
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Accommodation's Reply
18 Nov 2025
Dear Valued Guest, Thank you for your feedback. We truly appreciate you sharing your thoughts with us. We will look into the areas that require maintenance and refurbishment to ensure a more comfortable stay for our guests. Warm regards, Chitra GM Grand Moments Hotel
A***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Good place but have additional tax rm 10 per night
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Accommodation's Reply
14 Nov 2025
Dear Adrian Hartanto Abidin, Thank you for your feedback. We’re glad to hear that you found our hotel a good place to stay. Regarding the additional RM10 charge, please note that this is the Malaysian Government Tourism Tax, which applies to all non-Malaysian guests and is collected by every hotel in Malaysia. We appreciate your understanding and hope to welcome you again soon. Warm regards, Guest Relations Team [Md Faruk Hossain] GM Hotel Grand Moments
R***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Good location & clean. Thank you
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Accommodation's Reply
04 Nov 2025
Dear Wee Boon Seng, Thank you for your kind review! We’re happy to know that you enjoyed our good location and found the room clean and comfortable. Your appreciation means a lot to us. We look forward to welcoming you back again soon! Warm regards, Guest Relations Team Md Faruk Hossain GM Hotel Grand Moments
Guest
icon-origin-TRAVELOKA
8.3
/10
Reviewed 6 week(s) ago
location hotel is ok, very clean, but the room is small.
1 people find it helpful
Accommodation's Reply
04 Nov 2025
Dear Muslim Sobri, Thank you for your kind feedback. We’re glad you found our location convenient and the hotel very clean. We appreciate your comment about the room size — next time, please try a different room type for a more comfortable stay. We’ll be happy to assist with the right option upon your next visit. Warm regards, (chitra) Gm Grand Moments Hotel
H***y
icon-Medical
Medical
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
I forgot to take photo of the room since my room is so crowded with just only 1 medium baggage and added at the last day 1 box for my ole2.. actually I requested for twins bed because the options doesn’t have any twins bed only double bed, so I thought maybe they don’t have any but then I saw when the house keeping was cleaning another room and it has twins bed so they just doesn’t want to give it to me or it’s full or just don’t care about my req. And the view is terrible because they gave me the room at the end next to emergency stair so what I can see is next door building and passage way. But they do have a big bathroom with hot water so it’s a plus but they don’t change the tissue roll cause when I arrived the tissue is only half left and a new roll aside. No complimentary drinks like coffee or tea, so if you need water (hot or cold) you could get it from the dispenser near the lift. There’s water kettle, 2 cups, 1 pitcher that you could use. There’s no toiletries like tooth brush or tooth paste so you need to bring your own but they do give you shampoo and soap even though I don’t know which is which.. and I don’t know why there’s no jet spray head, so you have to open and close the lid every time you want to use it. For the breakfast, it’s not like what I used to know like buffet where you can get anything you want, so they prepare you 8 menus that you can choose it’s include tea or coffee and you can take it to your room. I think they charge you if you want to take it out cause the waiter told me I’m gonna need to pay 1 rmb but then when I want to pay he changed it to 2 rmb (I’m with my mom so I think it’s 1 rmb per person). I chose soft boiled eggs (2 eggs) but it’s really watery and it’s been seasoned with salt and pepper so the taste is good just the appearance not appetizing. The location is good next to sunway plaza and surrounded with restaurants, cafes, minimarket, pharmacy, and i chose here because it’s near sunway medical center.
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Accommodation's Reply
04 Nov 2025
Dear Muslim Sobri, Thank you very much for taking the time to share your detailed feedback. We truly appreciate your honest comments as they help us identify areas for improvement. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding your twin bed request and room location. Unfortunately, on the day of your arrival, all our twin rooms were fully occupied, which is why we were unable to accommodate your request at that time. Our housekeeping team was preparing rooms for new arrivals, which may be why you noticed twin beds being cleaned. We also appreciate your feedback about the toiletries, tissue roll, and dispenser labeling, and we will work closely with our housekeeping team to ensure better preparation and clarity for our future guests. Your comments regarding the breakfast service and toilet amenities have also been noted for review with our management and restaurant partners. We’re glad to hear you found our bathroom spacious, appreciated the hot water, and enjoyed our strategic location near Sunway Pyramid, restaurants, and Sunway Medical Centre. Once again, we apologize for the inconvenience and thank you for your valuable feedback. We hope to have another opportunity to welcome you back and provide a more comfortable experience next time. Warm regards, Guest Relations Team Md Faruk Hossain GM Hotel Grand Moments
Jayvinzlin Z.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The hotel staff are very kind and friendly, and when we asked them, they were very helpful. Some suggestions to consider are: 1. If possible, provide toothbrushes and toothpaste. 2. Provide dispensers on each floor to avoid the hassle of going up and down. During my stay, everything was good: cleanliness, strategic location, a mall in front, a 7-Eleven next to it, and a drugstore next to the hotel.
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Accommodation's Reply
25 Oct 2025
Dear Jayvinzlin, Thank you so much for your kind and thoughtful review. We’re truly delighted to know that you found our staff kind, friendly, and helpful, and that you enjoyed our clean rooms and strategic location near the mall, 7-Eleven, and pharmacy. We also appreciate your valuable suggestions regarding the toothbrush and toothpaste amenities as well as dispensers on each floor. Your feedback is very helpful, and we will definitely take it into consideration for future improvements. It was our pleasure to host you, and we look forward to welcoming you again soon for another pleasant stay. Warm regards, Guest Relation Team (Md Faruk Hossain) GM Hotel Grand Moments
N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Quite impressive. The room is good and clean as advertised. The location is superb. A walking distance to the Sunway Pyramid (less 50 meter away). The breakfast also fantastic and it come from the famous ABC nasi kandar beside this hotel. The only problem is the parking. Even though there are lots of public parking around the hotel but it is always full especially during Sat-Sun (it is free parking during weekend..TQ MPSJ). Last weekend, I need to drove around the location for several times until got the empty parking space.
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Accommodation's Reply
08 Oct 2025
Dear AHMAD FADZLI NIZAM BIN ABDUL RAHMAN, Thank you so much for your detailed and positive feedback! We’re delighted to hear that you had an impressive stay and enjoyed our clean and comfortable room, convenient location, and delicious breakfast from ABC Nasi Kandar. We truly appreciate your understanding regarding the parking situation — as it’s public parking, it can get busy during weekends. Your patience means a lot to us. We look forward to welcoming you again for another pleasant stay soon! Best regards, Guest Relation Team (Faruk Ibn Daud) GM Hotel Grand Moments
m***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 10 week(s) ago
As a compact traveler, it will be appreciated if hotel can provide sanitary kit, small toothpaste and brush as usual. Though it's unknown if their soap is fine for sensitive skin please give clue which one is soap or shampo on the dispenser. If any broken parts in the hotel room please quickly fix it not put tissue on pick hole door to replace. In these way as customer paid not only room but facility n service during stay even in a glimpse. Because I am surveying which hotel best for me to stay time to time while my son start going university in Malay next year. It's a shame I expected it will be one of the option. So yes, please improve not only good pictures.
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+3
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Accommodation's Reply
06 Oct 2025
Dear Gusti Ayu Elisabet KG Shimba, Thank you very much for taking the time to share your detailed feedback. We truly appreciate your honest comments and suggestions, as they help us to improve our services for all our valued guests. We sincerely apologize for the inconvenience you experienced regarding the sanitary kit, bathroom dispenser labeling, and room maintenance issue. Please be assured that your feedback has been shared with our housekeeping and maintenance teams for immediate attention and improvement. We genuinely value your insights and understand the importance of comfort and quality, especially as you’re considering future stays while your son begins university in Malaysia. We hope to have another opportunity to welcome you back and provide a much better experience next time. Warm regards, Guest Relations Team Md Faruk Hossain GM Hotel Grand Moments
S***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
The room was clean and tidy. I chose a family room. It was a good place to rest.
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Accommodation's Reply
12 Sep 2025
Dear Guest's, Thank you for sharing your kind feedback! We’re delighted to hear that you found your family room clean, tidy, and a comfortable place to rest. Providing a relaxing and welcoming environment for our guests is always our top priority. On behalf of the entire team at Grand Moments Hotel, we truly appreciate your stay with us and look forward to welcoming you and your family again in the near future. Warm regards, [CHITRA] Guest Relation Team Grand Moments Hotel
A***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 19 week(s) ago
Very strategic position, near the mall.
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Surya C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
Good location, friendly helpful staff, clean room and good amenities.
1 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Surya C, Thank you for your kind review! We’re delighted to know you enjoyed our convenient location, friendly staff, and clean, well-equipped rooms. We look forward to welcoming you again soon. Best regards, Guest Relation Team (Md Faruk Hossain) Grand Moments Hotel
Lina D.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 33 week(s) ago
Convenient area and walking distance.
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H***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Staff very friendly, near to the airport, near to food shops, near to the shopping mall, Sunway Pyramid, Sunway Park, completely near to every spot. The room is also clean, good, and affordable. Can enjoy night and day time. All spots can get by walk only. Cheap, nearby, and easy, just walking around. You must try and prove it by yourself.
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3 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Valued Guest, Thank you so much for your wonderful feedback! We’re happy to hear that you enjoyed our friendly staff, convenient location near the airport, food shops, shopping malls, and attractions like Sunway Pyramid and Sunway Lagoon. It’s also great to know you found the room clean, comfortable, and affordable. We truly appreciate your support and look forward to welcoming you again soon. Best regards, Guest Relation Team (Md Faruk Hossain) Grand Moments Hotel
F***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Good hotel for the price. I will stay at this hotel for my next trip.
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T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 36 week(s) ago
Convenient and near to the shopping mall.
1 people find it helpful
Y***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 40 week(s) ago
The room reservation was not as shown in the picture, I asked for a double bed but they said there was none. The check-in and check-out process was easy, there was a tourist tax of RM 10/night, a deposit of RM 50, and a refill of drinking water was also provided, the hotel was quite clean, the staff were quite friendly. The location is good, facing the mall, next to the hotel there is a 7eleven
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Accommodation's Reply
23 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We’re glad to hear that you found our check-in and check-out process smooth, appreciated the drinking water refill, cleanliness, friendly staff, and our convenient location near the mall and 7-Eleven. We sincerely apologize for the inconvenience regarding the room type and bed arrangement not meeting your expectations. Your feedback is important, and we will work on improving our room assignment process to better match guest requests in the future. We hope to have the chance to welcome you back and provide you with an even better stay. Best regards, Guest Relation Team (Md Faruk Hossain) Grand Moments Hotel
s***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 41 week(s) ago
The room size is large and comfortable, to the Sunway Pyramid mall just cross the road, the roads around the hotel are also bright and safe.
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2 people find it helpful
Accommodation's Reply
23 Sep 2025
Dear Valued Guest, Thank you for your kind feedback. We’re delighted to hear that you enjoyed the spacious and comfortable room, as well as our strategic location just across from Sunway Pyramid Mall. It’s also wonderful to know you felt safe and comfortable with the surroundings. We look forward to welcoming you again soon! Best regards, Guest Relation Team (Md Faruk Hossain) Grand Moments Hotel
E***k
icon-origin-TRAVELOKA
6.6
/10
Reviewed 43 week(s) ago
It was terrible that the walls of the room were peeling off. The AC was also noisy. Unfortunately, I only found out about the sound of the AC after a while and had already laid down on the bed. So it was inconvenient to ask for another room. It was just that the Sunway Mall was really close, just across the street.
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G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 45 week(s) ago
Awful hotel, no hot water, comfort, photos aren't the same as room
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