N***a
Business
5.4
/10
Reviewed 8 week(s) ago
The Wi-Fi is good, the location is strategic in the heart of Kediri City, but the service is very lacking. The receptionist is rarely there, the room phone is very old-fashioned and can't be used to contact us because there is a problem with the water not heating, especially in the morning. When I went to the reception, there was no one there, there was a man who was actually friendly. I informed him that the water was not hot and asked to wait. After waiting 30 minutes, it still didn't get hot. I reminded him again, then he went to the back and it was hot after 5 minutes. The question is, is it really necessary to complain directly like that? We also felt uncomfortable having to remind him repeatedly. The room was also full of mosquitoes, the bed also made a creaking sound, the towels were small, and the bed cover was worn. Many of these facilities need rejuvenation. There was also no shampoo, only one hand soap and one shower gel. The room was very small. Please, this hotel already has a plus point in the heart of the city and has good Wi-Fi, please improve the infrastructure and service, it will surely be more comfortable and peaceful for many people to use.
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