8.6
Very Good
From 5,939 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.3

Location

8.7

Service and Facilites

8.5

People often mention about MaxOneHotels.com @ Dharmahusada - Surabaya
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Bedroom (53)
Staff Friendliness (48)
Accessibility (47)
Distance to City Center (44)
Ambiance (41)
Bathroom (40)
Room Space (36)
Surroundings (35)
Check-in/out Time (28)
Hotel Area (28)
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Traveller Reviews MaxOneHotels.com @ Dharmahusada - Surabaya

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40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
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9.1
/10
Reviewed 1 week(s) ago
Clean white towels and pillows. Yummy food. Minimalist yet fragrant rooms. Strategic location, next to Superindo and near UNAIR MERR-C campus. Suggestion: please scrub the corners of the bathroom floor to reduce limescale. The drain may be clogged with hair or dirt, please clean it to prevent water from pooling during showers.
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Ditya D.
icon-Business
Business
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9.4
/10
Reviewed 3 week(s) ago
The hotel staff was friendly and the check-in process was quick and easy.
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R***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
The hotel is in the city center, close to everywhere, suitable for staying in downtown SBY.
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Handi A.
icon-Leisure
Leisure
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8.5
/10
Reviewed 6 week(s) ago
nice hotel and cozy but not to clean
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Handi A.
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Leisure
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9.4
/10
Reviewed 7 week(s) ago
comfortable hotel but the sheets and towels are not clean
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D***n
icon-Leisure
Leisure
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10.0
/10
Reviewed 8 week(s) ago
It's always a pleasure to stay here. The staff is friendly and helpful. The rooms are cleaned daily. The location is also convenient to everything.
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Riki S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very recommended to stay for business or vacation purposes
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d***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
quite comfortable hotel, close to culinary places
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2 people find it helpful
EDELA E. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
This is a long-time favorite hotel and they maintain their quality, especially in terms of service. I really like the room size, which is neither too big nor too small. 👍🏻👍🏻👍🏻
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N***n
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
Overall is good, just minor but housekeeping and other staff are very responsive in responding to problems that arise so they are resolved quickly
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1 people find it helpful
N***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Strategic location, on the edge of a major road, opposite Superindo, close to Dr. Soetomo Hospital. Clean and comfortable rooms. It's just that the security is not very responsive if there are guests who come or guests who want to go out by car. Because it is on the edge of the road, it is a bit crowded and difficult to get the vehicle out, but the security sometimes plays with their cellphones or is indifferent, just looking at it
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U***i
icon-Leisure
Leisure
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10.0
/10
Reviewed 13 week(s) ago
when I go to Surabaya, I often stay here. The hotel is close to everywhere, easy access. Clean. Hot water is flowing smoothly. Breakfast tastes good. There are lots of snacks. There is also a supermarket downstairs. Thanks, Traveloka. Thanks, Bonnet Hotel
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H***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
A pleasant stay experience, complete hotel facilities, very friendly hotel staff, all processes are fast.
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M***O
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Medical
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8.5
/10
Reviewed 14 week(s) ago
Comfortable near city center, friendly staff.
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H***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
We left two pairs of our sports shoes around the lobby parking lot when we checked out and only realized after we got home. We contacted the Hotel and it turned out they kept them well. The delivery back to our house was also fast and easy. Thank you very much Maxone Dharmahusada, keep up the good work.
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I***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 14 week(s) ago
The hotel staff was friendly and very helpful at check in.
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1 people find it helpful
Wisnuaji P.
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Staycation
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8.5
/10
Reviewed 15 week(s) ago
All service is very good. Hotel location at center of Surabaya city.
1 people find it helpful
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Armansyah S.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 15 week(s) ago
The food lacks variety, the room smells of cigarettes and the room is not very clean. This is my second time staying here, the second time was disappointing.
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Friendly staff, from the beginning of entering the parking lot they were assisted, until checking out all the staff were ready to help👍🏻, also the staff smiled and greeted us okay.
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2 people find it helpful
Ryan H.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Clean room. Good service. I stayed for 2 days. When checking in, I arrived early, around 12. Couldn't check in yet. Told to wait 30 minutes. However, when 1 hour or so I kept asking, still told to wait.
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Accommodation's Reply
02 Jun 2025
Dear Mr. Ryan H, We would like to thank you for your feedback, and we are glad you enjoyed our room and overall stay at MaxOne Dharmahusada Hotel. We look forward to welcoming you back to our Hotel.
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