9.1
Exceptional
From 43 reviews
Provided by travellers on
Cleanliness

9.2

Room Comfort

9.3

Meal

9.1

Location

9.3

Service and Facilites

9.0

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Traveller Reviews The Tray Hotel Hai Phong

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40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.0
/10
Reviewed 2 week(s) ago
Friendly and enthusiastic staff, clean and beautiful hotel, central location. Great foot bath service, delicious breakfast. Great facilities, convenient games and swimming pool. Next to the hotel there is a delicious beef hotpot restaurant. Will come back next time I come to HP.
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Accommodation's Reply
17 Oct 2025
Ms. Ha, thank you for sharing your experience at Trey Hotel Hai Phong. We are glad you enjoyed our service. We wish your family good health and happiness, and we hope to welcome you back soon. Thank you! Trey Hotel Hai Phong Management
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Pham T. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
My family stayed here for 1 night. Friendly staff, clean rooms, close to all restaurants.
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Accommodation's Reply
04 Sep 2025
Dear Ms. Huong, Thank you for taking the time to share your experience at The Tray Hai Phong Hotel. We are very happy to know that you and your family were satisfied with the services provided. We wish you and your family good health and happiness and look forward to welcoming you and your family back soon. Best regards, The Tray Hai Phong Hotel Management Board.
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D***g
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
nice hotel, good location, friendly staff, but the TV is small and can't be used
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HA HA
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 47 week(s) ago
For culinary experiences, you should try Nem cua be at Nga store in Co Dao market, bun ca at 66 Le Loi, banh mi pate at 244 Cat Dai.
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T***G
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 61 week(s) ago
Only the swimming pool is tiny and the water is not very clean, the gym has bad machines... the rest is ok, going to work out here is ok.
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Accommodation's Reply
19 Sep 2024
Thank you for staying and taking the time to share your experience at The Tray Hai Phong Hotel. We would like to take note of your comments to improve the limitations and promote the positive points. We wish you good health and success. Best regards, Board of Directors of The Tray Hai Phong Hotel
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H***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 63 week(s) ago
The hotel is in a very nice location, you can see the city from above, there are many famous restaurants around, just walking distance. The staff is friendly and enthusiastic. The hotel room is beautiful, clean, modern equipment. The breakfast buffet does not have too many dishes but the quality is good.
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1 people find it helpful
Accommodation's Reply
22 Aug 2024
Dear Ms. H., Thank you for sharing your experience at The Tray Hai Phong Hotel. We are very happy to know that you are satisfied with the location, facilities, and service quality of the hotel. We wish you good health and success. Best regards! Hotel Management
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H***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 66 week(s) ago
The breakfast buffet is very delicious, better than the old lady's rice paper, convenient location for travel, there is nothing lacking around the restaurant, if there is a chance, I will come back.
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Nguyen H. T.
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 68 week(s) ago
This hotel is a long-standing luxury hotel in Hai Phong city. Near the center, convenient for enjoying Hai Phong street cuisine (near Thang To restaurant, Ba Cu crab cake, Chu Van An food street)
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Accommodation's Reply
16 Jul 2024
Dear Miss HT, Thank you for trusting and booking The Tray Hai Phong hotel. We are very happy to know that you are satisfied with the quality of hotel services during your stay here. Hope to welcome you and your family and friends back soon. Wishing you lots of health and success. Best regards! Board of Directors of Tray Hotel
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Nguyen T. M. X.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 77 week(s) ago
Clean hotel. Friendly and enthusiastic staff. In the city center, convenient for traveling.
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2 people find it helpful
Tran T. T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 127 week(s) ago
The hotel is very comfortable, I reported late check out at 1:30 pm, the staff still happily agreed. Even though I planned to go out to another hotel to stay, but after eating and drinking, I went back to the hotel staff to make me feel satisfied.
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6 people find it helpful
Pham P. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 165 week(s) ago
Kì nghỉ tuyệt vời. Khách sạn có vị trí thuận lợi để đi lại trong thành phố. Không gian phòng sạch sẽ, thoáng mát. Đặt biệt phòng ngủ nếu kéo rèm vào sẽ rất tối, phù hợp với người khó ngủ như tôi. Khách sạn còn có bể bơi trên tầng thượng tuy không rộng nhưng rất sạch sẽ. Sẽ lựa chọn lưu trú ở đây nếu có dịp đi Hải Phòng.
2 people find it helpful
Accommodation's Reply
03 Sep 2022
Dear Ms. Phuong, Thank you for choosing to use Tray hotel service and taking the time to share your experience with us. We are very pleased to know that you are completely satisfied with your stay at the hotel. This is a great motivation to help us continue to maintain, improve and improve service quality. Wishing you a lot of health, lots of fun and hope to welcome you and your family/friends/colleagues again soon at Tray Hotel! Best regards, Bussiness Department
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Hanh
icon-origin-TRAVELOKA
9.1
/10
Reviewed 165 week(s) ago
The hotel was under renovation so there was no bellman and the lobby wasn't open. Despite that, our suite was clean and comfortable. The location is perfect. Staffs are helpful and nice. In general we were satisfied with our stay.
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Thai Nang Nguyen
icon-origin-TRAVELOKA
8.8
/10
Reviewed 166 week(s) ago
Khách sạn và phòng hơi cũ, nhưng mọi thứ ok, tiện nghi đầy đủ
1 people find it helpful
Accommodation's Reply
25 Aug 2022
Dear Ms. Thai Nang, Thank you for choosing to use Tray Hotel - one of the first 4 * hotels in the beautiful port city of Hai Phong and for taking the time to share your experience with us. The hotel is being upgraded, renovated and gradually improved the service quality. We are delighted to hear that you enjoyed your stay here and look forward to welcoming you and your loved ones back soon. Wishing you a lot of health, lots of fun! Best regards, Tray Hotel Sales Department
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le
icon-origin-TRAVELOKA
8.5
/10
Reviewed 169 week(s) ago
khách sạn sạch sẽ nhân viên nhiệt tình
1 people find it helpful
Accommodation's Reply
06 Aug 2022
Dear Anh Duy, Thank you for taking the time to share your experience while staying at The Tray Hai Phong hotel. We hope to welcome you again soon, serving you and your family, friends and colleagues in the future. Wish you a happy weekend! Best regards, The Tray . Hotel Sales Department
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Tran T. U.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 172 week(s) ago
My family had a wonderful stay here. clean spacious room. The staff is polite and attentive, the restaurant has good and reasonable food. On weekends under the coffee, there is also live foreign music. Very pleased
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Accommodation's Reply
13 Jul 2022
Dear Ms Thanh Uyen, Thank you for taking the time to share your experience at The Tray Hotel. The hotel is very happy to know that your family had a wonderful stay here. Her positive evaluation and recognition is a great encouragement to the entire hotel staff in improving service quality every day. Once again, thank you for your trust and support of The Tray Hotel. Hope the hotel will soon welcome you again with your family, friends and colleagues every time you come to Hai Phong. Wishing you a very happy day! Best regards, Business Room - This Trayu Hotel
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Linh P.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 175 week(s) ago
The hotel is located in the city center, very convenient to travel to the reviewed tourist attractions. Polite and polite staff. Clean rooms. The hotel is currently repairing the swimming pool, so have not experienced it yet.
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Accommodation's Reply
28 Jun 2022
Dear Ms. Linh, Thank you for using the service of The Tray Hotel. The hotel appreciates and acknowledges your sharing. Hope the hotel will soon welcome you again with your family, friends and colleagues every time you come to Hai Phong. Wishing you a very happy day! Best regards, Sales Department - The Tray . Hotel
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