1. Please improve the way staff deal with customers. If a client asks a question, the receptionist should help find a solution, not say "I don't know." 2. The bathroom smells really bad, like it's musty. 3. The Wi-Fi lags badly, there's no signal in the room, and even my phone says "E." Even though I booked a Business Suite, it doesn't feel like a business hotel. It's a waste to pay a lot of money but not get any benefit from the hotel facilities. That's all, thank you.

I always stay here when I'm in Pontianak. The service is excellent and pleasant.

I always stay here when I'm in Pontianak. The service is excellent and pleasant.

Friendly service at check-in and check-out. Delicious food, spacious, and clean rooms.

Good service and friendly service.

If I go to Ponti, I always come back to Merpati, because it feels so right in my heart.

This hotel is affordable, comfortable, has spacious rooms, complete amenities, and includes breakfast. Unfortunately, there's no elevator.

The hotel is clean and comfortable for families.

The service was pretty good, the only downside was that the shower wasn't very usable. But other than that, it was safe.

Very quiet and comfortable for resting.

The room is clean, spacious, the AC is cold, and most importantly, the price is affordable.

Friendly staff and nice rooms. It's also close to town.

The hotel atmosphere is nice, like at home.

Friendly staff, strategic location close to the city.

Good. Not boring. Standard price.

Old hotel but still good, food is okay, location is okay, cost is also cheap.

The hotel staff is friendly, the room atmosphere is safe and comfortable.

The restaurant has been renovated... great.

From the service to the breakfast, I loved everything. For just 200,000 Rupiah per night, you get a large room and a delicious breakfast. 👍🏻

The location is strategic, the staff is very helpful.