8.7
Very Good
From 190 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.2

Location

9.0

Service and Facilites

8.5

People often mention about Rosaleen Boutique Hotel Hue
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Distance to City Center (1)
Surroundings (1)
Accessibility (1)
Staff Friendliness (1)
Ambiance (1)
Room Space (1)
Bedroom (1)
Bathroom (1)
Taste (1)
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Traveller Reviews Rosaleen Boutique Hotel Hue

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40
Customer reviews
oanh k.
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6.8
/10
Reviewed 38 week(s) ago
The hotel is old, small space and inadequate amenities. The light bulb in the room is also burnt out.
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Anh K. T.
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Business
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9.7
/10
Reviewed 54 week(s) ago
The hotel is located in the walking street, so it is very convenient for traveling and shopping. There are many foreign guests. The room is very nice and airy. I booked a room on the app, but my work had to move the schedule to 1 week. Although the app did not allow moving the schedule, the hotel still supported changing the stay schedule very quickly. When I checked in, I got a free room upgrade. The staff was also very nice, often greeting and chatting with guests. However, the breakfast at the restaurant was a bit bland and the flavor was not very special. Overall, everything was very good and I will definitely return to the hotel if I have the opportunity to visit Hue.
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Accommodation's Reply
02 Oct 2024
Dear Mr. Anh K. T, Thank you for taking the time to leave a review on Traveloka. We are delighted to know that you particularly enjoyed the hotel's room facilities, location and staff. Besides, we are sorry to hear that your experience at the hotel did not meet your expectations. The restaurant is trying to improve the quality of service as well as the taste and choice of dishes on the menu for the breakfast buffet. Once again, thank you for sharing your honest reviews for the hotel on Traveloka as this is our best resource to improve our customer service. We hope you will give the hotel another chance to welcome you back in the future, experiencing the best service the hotel can provide. Thanks and best regards, Pham Ngoc Cimi - Sales staff.
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Nguyen T. A. N.
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8.5
/10
Reviewed 89 week(s) ago
Rất thuận tiện. Sẽ ghé lần sau
2 people find it helpful
Accommodation's Reply
26 Jan 2024
Hello Ms. Nguyet, Thank you for taking the time to write good reviews for the hotel after your recent stay at Rosaleen Boutique Hotel Hue. Really pleased to know that you feel satisfied with the hotel's services as well as the dedication and hospitality of the staff. These precious reviews will be a great source of encouragement for the Rosaleen team to increasingly try their best to bring more wonderful holidays to each dear customer when staying at the hotel. Once again, thank you for your support and hope to have the opportunity to continue serving you and your loved ones in the future, bringing the best quality of service to each dear guest when choosing to stay. in hotel. Best regards, Cao Hoang Anh Thu - Sales staff.
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Tram N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 116 week(s) ago
Khách sạn có khuôn viên đẹp, gọn, sạch sẽ. Phòng sạch, trang bị đầy đủ, gần trung tâm
2 people find it helpful
Do Thi N. D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 117 week(s) ago
Phòng sạch sẽ, lễ tân dễ thương, vị trí ngay phố đi bộ rất tiện lợi, ăn sáng ổn.
2 people find it helpful
Tram N.
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9.7
/10
Reviewed 118 week(s) ago
Clean room, spacious space, enthusiastic staff
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Thao
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6.4
/10
Reviewed 169 week(s) ago
(+) I stayed in a room for 3 people, the room was clean, ok, the swimming pool was clean, not heavy with chlorine, there was water to welcome, the room had a large airy balcony! (-) but the staff is not professional, when I entered, no one was in charge of helping with the luggage of the guests' suitcases at that time, there was no bellman, after I returned, there was a bellman but also did not help the luggage for the guests. (-) At 8 am, I rang the bell in the sleeping room to ask to clean the room, at 10 am one more time, so I had to reschedule at noon when I went out to clean up, a bit unpolite and professional. (-) When I booked the room, I called to ask if I rented for half a day until 18:00, I would take 50% of the room rate, but until the day I stayed, the customer told me to change the policy, because there was no one to clean the room, if I stayed after 14:00, 100% room rate for 1 day. Hope khsan will improve, the rest of the facilities are not new but still ok and clean.
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7 people find it helpful
Le Thi V. A.
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9.7
/10
Reviewed 170 week(s) ago
Good accommodation service and service ok
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3 people find it helpful
Tran M. T.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 171 week(s) ago
Old hotel, dirty bed sheets, old; old bed, not sure, toilet exhaust fan is too noisy
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2 people find it helpful
Trần H. P.
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5.8
/10
Reviewed 171 week(s) ago
The room is not clean, not much light, good service attitude, not as beautiful as the photo
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3 people find it helpful
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Khoi T. T.
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8.5
/10
Reviewed 171 week(s) ago
Hotel staff good service, enthusiastic, location is also temporary. However the parking space is too small, difficult to park!
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3 people find it helpful
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tang t. h.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 174 week(s) ago
spacious, clean, will stay again when coming back to Hue
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1 people find it helpful
Mai T. T.
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8.5
/10
Reviewed 175 week(s) ago
Hotel in walking street. Convenient. Will come back next time in Hue.
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Xun N.
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8.5
/10
Reviewed 179 week(s) ago
The hotel is as beautiful as the picture, the swimming pool is large on the 2nd floor, the staff is friendly, it's right on the west street, so it's very busy. But renting a motorbike does not count for 24 hours like in Da Nang, but by session, 2 sessions are 1 day
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4 people find it helpful
Nguyen V. T.
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9.4
/10
Reviewed 180 week(s) ago
Great. Clean, soft mattress.
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1 people find it helpful
Nguyen V. T.
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9.4
/10
Reviewed 181 week(s) ago
Khách sạn đẹp , hết phòng nên được nâng cấp phòng, sẽ ghé lại khi đến huế .
4 people find it helpful
Thin N. T.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 185 week(s) ago
Booked Triple room for 3 people but was upgraded by the hotel to Family room with 2 double beds. Room is spacious, clean, street view is airy and bright
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3 people find it helpful
Nguyen T. H.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 185 week(s) ago
The room is like the picture, very clean, when I stayed, the swimming pool was under maintenance, so I did not have a swimming pool experience. The location is very central, easy to get around.
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1 people find it helpful
Nguyen T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 186 week(s) ago
Good things: 1. Location: very convenience. 2. Check in: The hotel was flexible to check in earlier. Bad things: 2. Room: so old modern, left some thing belong to the previous guest, Fridge was mouldy, linen was terry and dirty, so noisy by contractors arround. 3. Pool closed by maintenance without information before guest check in.
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1 people find it helpful
Luan K. T.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 190 week(s) ago
Unclean, hotel do not change my towel for 2 day stay.
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