We booked here on May 23, 2019 for staycation by today, May 25, 2019 but concierge inform us during our check in that our name wasn’t book, ours are not on the list yet we already paid by May 23. We were given a room at BB family room, a nearby room from Dubay beach resort but we are not satisfied, due to these problems: 1. Poor signal connection-phones 2. Aircon does not cool 3. TV not functioning 4. Vehicle park unavailable 5. Far point for beach area. Hence, we would like to be rebook to another accommodation with price rate same as Dubay beach resort and fits our satisfaction please. Our needs are these: 1. Good signal connection 2. Beach accessible 3.Vehicle park 4. TV and Aircon good function We badly need our problem to be solved today. Thank you.