SN
SITI N.
9.7
/10
Reviewed 5 day(s) ago
Comfortable, friendly staff. Check-out had a long wait.
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Accommodation's Reply
22 Sep 2026
Dear Mr. Siti, Warm greetings from Horison Tasikmalaya Hotel. Thank you very much for taking the time to provide valuable review and feedback regarding your stay at our hotel. We are delighted to hear that you were comfortable in your room and impressed by the friendly service from our team. However, please allow us to apologize for the inconvenience you experienced regarding the long wait during the checkout process. We have forwarded your feedback on the checkout process directly to management and the front desk for evaluation and improvement of operations, so that we can expedite the service process and create a smoother stay experience in the future. Thank you, Mr. Siti, for choosing Horison Tasikmalaya Hotel. Management and all staff hope to welcome you back again in the future with even faster, more comfortable, and efficient service. Sincerely, The Management Team, Horison Tasikmalaya Hotel
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