Dear Guest Mr. / Mrs. F * H. Thank you for taking the time to provide a review of your experience at Amaris Hotel Margorejo, we apologize profusely for the inconvenience you experienced during your stay at our Hotel, Regarding TV Picture, Exhoust dead, cigarette smell, AC takes a long time to cool, Wifi disconnected we will make improvements to ensure similar things do not happen again in the future, and for Toothbrushes in the design / standard only 1 (one) and if you need additional we will be happy to send to guests who need additional, a comfortable and satisfying stay experience for every guest is our priority and we are very sorry that your visit did not meet expectations, once again we apologize for the inconvenience and we greatly appreciate your input as part of our efforts to continue to improve our services, we hope to still be given the opportunity to welcome you back in the future and provide a much better experience. Best regards. Harmadi. Hotel Manager.