8.9
Very Good
From 55 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.7

Location

9.0

Service and Facilites

8.7

People often mention about Swan Sapa Hotel
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Staff Friendliness (2)
Ambiance (2)
Room Space (2)
Variety (2)
In-house Restaurant (2)
Distance to City Center (1)
Surroundings (1)
Family Friendly (1)
Activity Option (1)
Check-in/out Time (1)
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Traveller Reviews Swan Sapa Hotel

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40
Customer reviews
L***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The staff were enthusiastic, lovely, and friendly. I stayed here for 3 nights. The local pork dish was delicious. My family received a complimentary dish. I will definitely come back next year and support this place again.
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Late check-in and luggage storage.
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D***u
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
The staff were very friendly and helpful. It's very close to the city center, within walking distance.
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bui h. a.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 3 week(s) ago
The bag was torn up beforehand, and the staff going up and down didn't throw it away. I had to go up there to report it. I rented 4 rooms, and all 4 smelled awful. The guesthouse was run-down, with cracked walls in the rooms. Room 205 was stained. The toilet smelled bad, and the bedside lamp was broken and taped shut. I had to book another hotel immediately after my stay. A terrible experience.
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nnha
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
Everyone is very friendly. It's definitely worth staying in Sapa.
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2 people find it helpful
E***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Swan City Hotel was so cozy and at a strategic location. All the staff are very friendly.
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a***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
We checked out in the morning, then had breakfast, and we left our luggage there until the evening, it was safe 😀
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1 people find it helpful
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Nguyen T. T. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The room was okay, and the location was convenient. We went on a day with bad weather, so even booking a room with a mountain view meant we couldn't see anything. 😀
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2 people find it helpful
N***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Convenient, clean, and close to the city center – everything is within walking distance. The staff are friendly and helpful.
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2 people find it helpful
D***g
icon-origin-TRAVELOKA
9.1
/10
Reviewed 28 week(s) ago
The hotel is near the city center. The staff were very helpful.
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DINH M. L.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 29 week(s) ago
The bathroom lacked a glass shower enclosure, so water splashed everywhere when the children showered. The showerhead was almost broken, and the water jets weren't directed properly, making it difficult to keep the room from getting wet. Furthermore, the showerhead didn't have a hanger and was left lying haphazardly on the floor. The toilet spray was constantly running, keeping the area around the toilet bowl wet, so I had to pull it down to the floor near the shower area to avoid getting wet. And that's not all; for some reason, water kept leaking from the wall under the sink, keeping the floor underneath constantly wet. In short, the bathroom was always wet due to these factors, while my slippers had holes, so they got soaked every time I went into the bathroom. The two-bed room lacked bedside tables, and the beds and wardrobes were very old. The room on the first floor felt like a basement, yet it cost 1 million VND per night.
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1 people find it helpful
N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 33 week(s) ago
The restaurant is near the square, in a great location, with rooms offering mountain views.
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Vu Ngoc T. V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 35 week(s) ago
Hotel located near the center. Friendly reception staff.
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1 people find it helpful
Vu Ngoc T. V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 35 week(s) ago
Hotel staff are friendly. Hotel has heating pads for cold weather. Location near the center. Reasonable price.
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Thu H. N.
icon-origin-TRAVELOKA
7.2
/10
Reviewed 35 week(s) ago
The hotel is convenient for traveling, eating, and having fun, near the cable car station. The downside is that the breakfast has few dishes, the room water is weak, and the air conditioner and heating mode do not work.
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2 people find it helpful
alvan h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
The hotel staff was friendly, the rooms and toilets were clean, the breakfast was delicious, and the location was strategic, walking distance to everything.
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2 people find it helpful
Dewa F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 38 week(s) ago
This hotel has spacious rooms and is close to everything. You should definitely try it here. It's close to everything, even Sun Plaza, which is only 5 minutes away.
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1 people find it helpful
N***e
icon-origin-TRAVELOKA
8.2
/10
Reviewed 43 week(s) ago
The hotel is quite old and quiet, but the price is cheap.
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2 people find it helpful
I Gusti N. O. D. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 51 week(s) ago
Good but the room like old so far so good with the friendly price 🤘🏽
5 people find it helpful
erwin j.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 56 week(s) ago
Strategic hotel location, delicious breakfast.
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2 people find it helpful
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