8.8
Very Good
From 46 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.5

Meal

8.6

Location

8.9

Service and Facilites

8.6

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Traveller Reviews Swan Sapa Hotel

Number of reviews per page
20
40
Customer reviews
a***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
We checked out in the morning, then had breakfast, and we left our luggage there until the evening, it was safe 😀
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Nguyen T. T. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The room was okay, and the location was convenient. We went on a day with bad weather, so even booking a room with a mountain view meant we couldn't see anything. 😀
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1 people find it helpful
N***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Convenient, clean, and close to the city center – everything is within walking distance. The staff are friendly and helpful.
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1 people find it helpful
D***g
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
The hotel is near the city center. The staff were very helpful.
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DINH M. L.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 20 week(s) ago
The bathroom lacked a glass shower enclosure, so water splashed everywhere when the children showered. The showerhead was almost broken, and the water jets weren't directed properly, making it difficult to keep the room from getting wet. Furthermore, the showerhead didn't have a hanger and was left lying haphazardly on the floor. The toilet spray was constantly running, keeping the area around the toilet bowl wet, so I had to pull it down to the floor near the shower area to avoid getting wet. And that's not all; for some reason, water kept leaking from the wall under the sink, keeping the floor underneath constantly wet. In short, the bathroom was always wet due to these factors, while my slippers had holes, so they got soaked every time I went into the bathroom. The two-bed room lacked bedside tables, and the beds and wardrobes were very old. The room on the first floor felt like a basement, yet it cost 1 million VND per night.
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1 people find it helpful
N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 23 week(s) ago
The restaurant is near the square, in a great location, with rooms offering mountain views.
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Vu Ngoc T. V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
Hotel located near the center. Friendly reception staff.
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1 people find it helpful
Vu Ngoc T. V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
Hotel staff are friendly. Hotel has heating pads for cold weather. Location near the center. Reasonable price.
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Thu H. N.
icon-origin-TRAVELOKA
7.2
/10
Reviewed 26 week(s) ago
The hotel is convenient for traveling, eating, and having fun, near the cable car station. The downside is that the breakfast has few dishes, the room water is weak, and the air conditioner and heating mode do not work.
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2 people find it helpful
alvan h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
The hotel staff was friendly, the rooms and toilets were clean, the breakfast was delicious, and the location was strategic, walking distance to everything.
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1 people find it helpful
Dewa F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 29 week(s) ago
This hotel has spacious rooms and is close to everything. You should definitely try it here. It's close to everything, even Sun Plaza, which is only 5 minutes away.
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1 people find it helpful
N***e
icon-origin-TRAVELOKA
8.2
/10
Reviewed 34 week(s) ago
The hotel is quite old and quiet, but the price is cheap.
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2 people find it helpful
I Gusti N. O. D. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 42 week(s) ago
Good but the room like old so far so good with the friendly price 🤘🏽
4 people find it helpful
erwin j.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 47 week(s) ago
Strategic hotel location, delicious breakfast.
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2 people find it helpful
Dao C.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 56 week(s) ago
clean room, staff and manager are all enthusiastic and friendly, central location for entertainment and travel, a short walk to the stone church...
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2 people find it helpful
Accommodation's Reply
30 Apr 2025
Yes, thank you. Maybe one day at my hotel we will see you again, my friends.
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 65 week(s) ago
The legit one is the heater inside the bed mattress. The aircon heater, it doesn’t work, but the room is okay, the bed is so clean. Unfortunately, not all the staff can speak in English. However, we are grateful to be given early check-in. It was a nice experience indeed.
4 people find it helpful
G***t
icon-origin-TRAVELOKA
9.4
/10
Reviewed 73 week(s) ago
Thanks to the staff for the hospitality, we were allowed to check in early, and we looked for a motorbike to rent.
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4 people find it helpful
Luu N. N. H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 100 week(s) ago
Old hotel. The bathroom was dripping water from upstairs. Bed covering is poor and does not give a clean feeling. Poor soundproofing, dance music or DJ music lasts until 3:30 a.m., can't sleep. 750kg elevator with 4 people reported overload. Parking is a kilometer away. Friendly employee.
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5 people find it helpful
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 109 week(s) ago
They allowed us to early check in and room is big where can fit 4 persons.
5 people find it helpful
H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 114 week(s) ago
Strategic location, close to sunplaza, comfortable room, clean, clean towels, heated bed, we arrived at 05.15 and could do early check-in at a cost of 300,000 VND for 3 people, the breakfast menu is quite varied, you have to wake up early in the morning to get a complete breakfast menu, when you wake up a little later, your breakfast is finished 😂, the salad is delicious.
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6 people find it helpful
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