Overall Ratings & Reviews Jambuluwuk Oceano Seminyak Hotel

Dear Mr/ s. Yutipanno Thank you for taking the time to share your review with us. We truly appreciate your feedback regarding our breakfast menu, and we sincerely apologize that it did not meet your expectations. Your comments about upgrading and expanding the breakfast selection are highly valuable to us. We are constantly striving to improve our offerings, and your input will certainly be taken into consideration as we review and enhance our menu options. We hope to have the opportunity to welcome you back in the future and provide you with an improved dining experience that exceeds your expectations. Please feel free to reach out to us directly if you have any further suggestions or requests. Thank you again for your feedback, and we look forward to serving you better on your next visit. Warm regards, General Manager Jambuluwuk Oceano Seminyak Hotel

Dear Our Valuable Guest, Thank you for taking the time to share your kind feedback about your recent stay at Jambuluwuk Oceano Seminyak Hotel]. We’re delighted to hear that you found your room comfortable and exceptionally clean, and that our convenient location allowed you to explore the area with ease. Providing a pleasant and hassle-free experience for our guests is our top priority, and your compliments truly motivate our team to maintain these standards. We hope to welcome you back for another enjoyable stay in the future! Warm regards, General Manager Jambuluwuk Oceano Seminyak

Dear Ms. Lucy, Thank you for your continued loyalty to Jambuluwuk Oceano Seminyak Hotel and for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay, including the issues with the bathroom, slow Wi-Fi, malfunctioning curtains, and faulty light switches. This is certainly not the level of comfort and service we strive to provide, especially to a returning guest like yourself. Please know that we take your feedback seriously, and our maintenance team has been alerted to address these concerns immediately to prevent future occurrences. We deeply regret that your third stay with us did not meet expectations, and we truly value your patronage. It would be our pleasure to make amends and restore your confidence in our hotel. Should you reconsider staying with us again, please feel free to contact me directly and I will personally ensure your next experience is seamless and enjoyable. Thank you again for your honest feedback—it helps us improve. We hope to have another opportunity to welcome you back. Warm regards, General Manager Jambuluwuk Oceano Seminyak Hotel

Dear Mrs. Anggi , Thank you for sharing your feedback about your recent stay with us. We are deeply sorry for the inconveniences you faced, and we sincerely apologize for falling short of your expectations during what should have been a comfortable and enjoyable visit. We regret that the air conditioning in your initial room was not functioning properly, despite your multiple complaints, and that our team did not resolve the issue promptly. Additionally, we are truly concerned to hear about your husband’s fall due to the wet floor—this is absolutely unacceptable, and we apologize for the lack of cautionary signage and the receptionist’s failure to assist him immediately. Your safety and comfort should always be our top priority, and we clearly missed the mark in this instance. Please know that we have addressed these serious concerns with our staff and management to ensure better responsiveness, clearer communication, and improved safety measures moving forward. We would greatly appreciate the opportunity to make this right and restore your confidence in our hotel. If you would be open to discussing this further, please feel free to contact me directly. We value your feedback and hope to have the chance to welcome you back for a significantly improved experience. Once again, our sincerest apologies. Best regards, General Manager Jambuluwuk Oceano Seminyak Hotel

Dear Our Valuable Guest, Thank you for taking the time to share your review of your recent stay with us. We’re glad to hear that you found our facilities, including the pool, to meet standard expectations for Bali. We truly appreciate your constructive feedback and will take it into consideration as we continually strive to improve our services and amenities. It would be our pleasure to welcome you back for an even better experience in the future. Warm regards, General Manager Jambuluwuk Oceano Seminyak Hotel

Dear Our Valuable Guest, Thank you for your kind feedback. We're delighted to hear that you found our shipping service strategic, fast, and hassle-free. Ensuring a smooth and efficient experience for our guests is always a top priority, and it's wonderful to know we met your expectations. We appreciate your support and look forward to welcoming you again in the future. Warm regards, General Manager Jambuluwuk Oceano Seminyak Hotel

Dear Our Valuable Guest, Thank you for the positive review you have given to our hotel. We are very pleased to know that you are satisfied with your stay with us. Reviews like this are a motivation for the entire team to continue to provide the best service for every guest. We look forward to welcoming you back on your next visit, and always providing a memorable experience. Sincerely, General Manager. Jambuluwuk Oceano Seminyak Hotel

Dear Our Valuable Guest, Thank you for your time and attention to provide a review of your stay at our hotel. We apologize for the inconvenience you experienced during the check-in process, especially regarding the readiness of the room at 14:00. Your feedback regarding the readiness of the reception team is highly appreciated, and we have conveyed this to the relevant team for attention and improvement in the future. We are committed to continuously improving the quality of service in order to provide the best experience for all our guests. Hopefully we will still be given the opportunity to welcome you back with better service. Best regards, General Manager. Jambuluwuk Oceano Seminyak Hotel

Dear Our Valuable Guest, Thank you for taking the time to share your wonderful feedback about your recent 8-night stay with us. We are absolutely delighted to hear that you had such a positive experience and that our beautiful hotel in the heart of Seminyak left such a lasting impression. It brings us great joy to know that you found our staff to be wonderful, the food to be great, and our facilities to be clean and well-maintained. We are especially pleased that you enjoyed our rooftop gym and pool, which offer a unique way to relax and take in the views of Seminyak. Additionally, we are thrilled that our central location allowed you to easily explore the nearby shops, restaurants, and bars, all within walking distance. We are also glad to hear that the peaceful setting of our rooms, located at the back of the hotel, contributed to a restful night’s sleep during your stay. Providing a tranquil retreat amidst the vibrant energy of Seminyak is something we take great pride in. Your kind words mean a great deal to us and serve as a wonderful motivation for our team to continue delivering exceptional experiences. We truly appreciate your support and look forward to welcoming you back for another memorable stay in the future. Warm regards, General Manager Jambuluwuk Oceano Seminyak Hotel

Dear Our Valuable Guest, Thank you for taking the time to share your experience at our hotel. We greatly appreciate your feedback regarding the comfort of your room, the pool facilities, and the lounge that you enjoyed. We also apologize for the inconvenience you experienced regarding the smell of the room sheets. This is certainly not the standard of cleanliness that we expect, and we will immediately follow up with the housekeeping team to ensure that similar incidents do not occur again in the future. We look forward to welcoming you back in the future and providing a better experience. Thank you for your attention and feedback. Warm regards, General Manager. Jambuluwuk Oceano Seminyak Hotel

Dear Our Valuable Guests, Thank you for your review. We appreciate your feedback regarding the parking facilities at our hotel. Currently, we provide a parking area that can accommodate all types of vehicles, including vehicles such as Elf or Hiace. However, for your convenience and to ensure the availability of space, we recommend that you contact the hotel in advance, especially if the vehicle you are bringing is larger. We always strive to provide the best service for our guests, and we look forward to welcoming you back in the future. Thank you for your attention. Warm regards, General Manager. Jambuluwuk Oceano Gili Trawangan

Dear Our Valued Guest, Thank you for your kind review and for choosing us as one of your son’s favorite hotels! We’re delighted to hear that our location provided the perfect base for exploring the vibrant heart of Seminyak, with iconic destinations like Potato Head, Seminyak Village, and Mexicola within walking distance. It’s always a pleasure to know our guests enjoy their time here, and we hope to welcome you and your family back for many more memorable stays in the future. Warm regards, General Manager Jambuluwuk Oceano Seminyak Hotel

Dear Mr/ s. Dorothy, Thank you for sharing your feedback regarding your recent stay with us. We sincerely regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. We understand how important it is to have high-quality in-room entertainment, especially during the rainy season, and we are sorry to hear about the issues you faced with the television and movie channels. Please rest assured that we are currently reviewing the functionality of our in-room entertainment system to ensure it meets the high standards expected by our valued guests. Additionally, we regret that the noise from the minibar fridge disturbed your rest. We will have our maintenance team inspect and address this issue promptly to prevent similar occurrences in the future. Your comments regarding our staff have been noted with great concern. Providing attentive and helpful service is a top priority for us, and we will reinforce training to ensure that every guest feels well-supported during their stay. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future. Warm regards, General Manager Jambuluwuk Oceano Seminyak Hotel

Dear Our Valuable Guest, Thank you for your positive review! We are very pleased to know that our hotel’s strategic location, close to various attractions such as Potato Head, Petitenget Beach, and Bodyworks Spa, made your stay more comfortable. We are also glad that you enjoyed the additional facilities such as the Atlas Beach Club entrance voucher and other facilities that you can use. Our swimming pools, both equipped with water slides and the rooftop one with instagrammable views, are designed to provide the best experience for our guests. We are happy to hear that your child also enjoyed the children’s play area that we provide. Ensuring the comfort of our family guests is our priority, and we thank you for recommending our hotel for a family vacation. We look forward to welcoming you and your family back on your next visit! Best regards, General Manager. Jambuluwuk Oceano Seminyak Hotel.

Dear Mr. Musyid, Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience during your stay with us. Your kind words mean a lot to the team, and we are delighted that you found everything to your satisfaction. We look forward to welcoming you back for another exceptional stay. Thank you again for your feedback! Warm regards, General Manager Jambuluwuk Oceano Seminyak Hotel

Dear Valued Guest, Thank you for taking the time to share your experience. We are very sorry to hear about the issues you experienced with the water supply in the bathroom, especially at night and in the morning. We understand how important it is to have a comfortable and adequate facility during your stay. We will investigate this matter immediately and ensure that steps are taken to prevent similar incidents in the future. Your feedback is very valuable to us. We look forward to providing a better experience in the future and making your next visit even more enjoyable. Sincerely, General Manager. Jambuluwuk Oceano Seminyak Hotel.

Dear Our Valuable Guest, Thank you for your feedback regarding your recent stay with us. We appreciate you bringing to our attention the check-in time policy. We understand that waiting until 14:00 for check-in can be an inconvenience, and we are sorry for any frustration this may have caused. Our standard check-in time is set to ensure that all rooms are thoroughly cleaned and prepared to meet our quality standards. However, we do our best to accommodate early check-ins when possible and appreciate your patience in this matter. Your feedback is important to us, and we will consider it as we continuously strive to improve our guest experience. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Warm regards, General Manager Jambuluwuk Oceano Seminyak Hotel