Traveloka (5,297)
Other sources (40)
8.4
Very Good
From 5,297 reviews
Provided by travellers on
Cleanliness
8.6
Room Comfort
8.5
Meal
8.3
Location
8.7
Service and Facilites
8.4
People often mention about Swiss-Belinn Singkawang
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Distance to City Center (74)
Staff Friendliness (72)
Bedroom (72)
Ambiance (69)
Bathroom (64)
Room Space (62)
Hotel Area (62)
Surroundings (60)
Accessibility (58)
Taste (56)
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Traveller Reviews Swiss-Belinn Singkawang
Number of reviews per page
20
40
Customer reviews
A***l
9.4
/10
Reviewed 1 day(s) ago
It's directly connected to the mall, so you don't have to worry about finding food and entertainment. I'm really happy here.
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Verified Traveler
Business
10.0
/10
Reviewed 3 day(s) ago
If you are on a business trip to Mempawah, always stay here because access to the mall is easy.
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A***n
8.5
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly and helpful with the check-in process.
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Accommodation's Reply
17 Sep 2025
Dear valued guest, Warm greetings from Swiss-Belinn Singkawang. Thank you for choosing and staying at Swiss-Belinn Singkawang, and thank you for taking the time to rate us based on your experience. You enjoyed our hospitality and service. We look forward to welcoming you back to Singkawang, the City of 1,000 Temples. Best regards, Hamdany, General Manager
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U***r
Staycation
8.5
/10
Reviewed 3 week(s) ago
Comfortable atmosphere and direct access to shopping and culinary centers
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Accommodation's Reply
17 Sep 2025
Dear our valued guests, Warm greetings from Swiss-Belinn Singkawang. Thank you for choosing and staying at Swiss-Belinn Singkawang, and thank you for taking the time to rate us based on your experience. We are delighted to hear that you enjoyed our hotel's ambiance and location. We look forward to welcoming you back to Singkawang, the City of 1,000 Temples. Best regards, Hamdany, General Manager
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J***a
Leisure
5.8
/10
Reviewed 4 week(s) ago
the bed was damp and itchy, the bedcover was very itchy,
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Accommodation's Reply
17 Sep 2025
Dear our valued guests, Warm greetings from Swiss-Belinn Singkawang. Thank you for choosing and staying at Swiss-Belinn Singkawang, and thank you for taking the time to rate us based on your experience. We apologize for any inconvenience caused during your stay. Our team will further investigate your comments. We look forward to welcoming you back to Singkawang, the City of 1000 Temples. Best regards, Hamdany, General Manager
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E***a
Leisure
10.0
/10
Reviewed 4 week(s) ago
Favorite hotel for families, clean, comfortable, and delicious food.
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Accommodation's Reply
09 Sep 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that you felt comfortable with our room, cleanliness, and the taste of our food. We are proud to be your family's favorite hotel. We hope to welcome you back again. Warmest regards, Hamdany, General Manager
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Nahum J. S.
Leisure
5.6
/10
Reviewed 4 week(s) ago
The hotel service was terrible. I booked two deluxe rooms and an extra bed for my room. I paid for it, but the extra bed wasn't delivered until check-out. I had called reception twice that night, but it still hadn't arrived.
The food at the hotel was also terrible.
The quality of the Swissbell Hotel has declined drastically. It's embarrassing and disappointing!
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Accommodation's Reply
11 Sep 2025
Dear Mr. Nahum, Warmest greetings from Swiss-Belinn Singkawang. Thank you for taking the time to share your comments about your stay. We sincerely apologize for any inconvenience you experienced during your stay. This is certainly not the standard of service we strive to provide to all our guests. Your feedback is invaluable for our evaluation and future service improvements. We will follow up with the relevant team to ensure a similar incident does not recur. We hope we will have the opportunity to provide even better service on your next visit. Best regards, Hamdany, General Manager
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Verry W.
Leisure
10.0
/10
Reviewed 4 week(s) ago
Nice and clean, very good
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Accommodation's Reply
04 Sep 2025
Dear Mr. Verry, Warmest greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments. We are delighted that you enjoyed your stay. We look forward to welcoming you back. Best regards, Hamdany, General Manager
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M***r
Leisure
7.7
/10
Reviewed 5 week(s) ago
Everything is ok. I was just disappointed that when I checked in, my cellphone charger that I forgot on the counter wasn't returned to me, and there was no attempt to check the CCTV. I didn't send a WhatsApp confirmation to the receptionist about the missing fax form. The staff's attitude needs to be improved.
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Accommodation's Reply
04 Sep 2025
Dear valued guest, Warm greetings from Swiss-Belinn Singkawang. Thank you for your review. We apologize for the inconvenience caused by the missing item and the check-in experience. This is certainly not the standard of service we strive to provide. Your feedback regarding the staff's attitude and follow-up regarding the guest's item is greatly appreciated, however, we have reconfirmed this with our staff and have not found the item. We highly value the comfort and safety of our guests. We hope we can provide better service. We look forward to welcoming you back with even better service on your next visit.
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Muhammad A. R.
Leisure
10.0
/10
Reviewed 6 week(s) ago
Nice place to stay at Singkawang City.
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Accommodation's Reply
26 Aug 2025
Dear Mr. Muhammad,
Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang .
Best regards,
Hamdany
General Manager
D***D
9.7
/10
Reviewed 6 week(s) ago
Comfortable rooms, directly to the Singkawang mall, and modern, comfortable and quiet room models.
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Accommodation's Reply
26 Aug 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that you felt comfortable with our room, ambiance, and location at Singkawang Grand Mall. We look forward to welcoming you back again. Warmest regards, Hamdany, General Manager
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Tjen C. H.
Business
9.4
/10
Reviewed 6 week(s) ago
Very enjoyable, beautiful views and fresh air
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Accommodation's Reply
26 Aug 2025
Dear Mr./Ms. Tjen, Warmest greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that you enjoyed your stay at our hotel. We look forward to welcoming you back again. Best regards, Hamdany, General Manager
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Alliva M. P.
Leisure
10.0
/10
Reviewed 6 week(s) ago
I really enjoyed staying here. The hotel is nice, comfortable, and clean. It's close to everything you need to eat and go anywhere.
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Accommodation's Reply
26 Aug 2025
Dear Ms. Alliva, Warmest greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments. We are delighted that you enjoyed the cleanliness of our hotel and our location at Singkawang Grand Mall. We look forward to welcoming you back. Best regards, Hamdany, General Manager
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L***u
8.5
/10
Reviewed 6 week(s) ago
The room was clean, comfortable, the air was fresh, and the staff was friendly. I definitely recommend this hotel, and I'll definitely come back one day.
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Accommodation's Reply
26 Aug 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that you enjoyed your experience at Swiss-Belinn Singkawang. We look forward to welcoming you back again. Warmest regards, Hamdany, General Manager
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M***a
8.5
/10
Reviewed 7 week(s) ago
Great and cool service, breakfast is ok, the hotel is in the city center
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Accommodation's Reply
20 Aug 2025
Dear Sir/Madam, Warmest greetings from Swiss-Belinn Singkawang Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that you enjoyed our service and breakfast. We hope to welcome you back again. Warmest regards, Hamdany General Manager
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M***a
10.0
/10
Reviewed 7 week(s) ago
The hotel is nice and cool, the food is delicious, it is located right in the city center and there is a mall integrated with the hotel.
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Accommodation's Reply
22 Aug 2025
Dear Sir/Madam, Warm greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments during your stay. We are delighted that you enjoyed your stay and that you were satisfied with our location and the quality of our food. We look forward to welcoming you back again. Best regards, Hamdany, General Manager
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PN
Panji N.
10.0
/10
Reviewed 7 week(s) ago
The hotel was located at one of the biggest malls in town and not too far from the airport.
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Accommodation's Reply
20 Aug 2025
Dear Mr. Panji, Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang . Best regards, Hamdany General Manager
Fendi
9.7
/10
Reviewed 8 week(s) ago
Nice hotel, the best in Singkawang.
The mall has direct access to the hotel.
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Accommodation's Reply
13 Aug 2025
Dear Mr. Fendi, Warm greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments. We are delighted that you enjoyed your stay and that you enjoyed our hotel's location at Singkawang Grand Mall. We look forward to welcoming you back. Best regards, Hamdany, General Manager
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IB
Irsan B. S.
Leisure
10.0
/10
Reviewed 8 week(s) ago
In general, it is highly recommended for families, because there is a nearby mall that provides all the necessities such as food, snacks, groceries, accessories, and souvenirs.
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Accommodation's Reply
13 Aug 2025
Dear Mr. Irsan, Warm greetings from Swiss-Belinn Singkawang. Thank you for staying with us and taking the time to share your comments. We are delighted to have provided a pleasant experience for you and your family during your vacation in Singkawang. We look forward to welcoming you back again. Best regards, Hamdany, General Manager
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Y***a
10.0
/10
Reviewed 9 week(s) ago
This hotel is located in the city center, very close to a mall. It's clean and comfortable, and the staff is friendly and helpful. However, noise from the hallway is easily audible from the bedroom (not soundproofed).
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Accommodation's Reply
04 Aug 2025
Dear our valued guest. Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang. Best regards, Hamdany General Manager
Number of reviews per page
20
40
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