Overall Ratings & Reviews HEINE Hotel & Resto

Lack of comfort. The bathroom lights are off, and it seems unprepared.

The hotel's location is close to the city center, starting from access to government offices, private offices, malls, and other entertainment venues.

The hotel staff is friendly and the check in and out service is pleasant.

It's hard to explain in words, the point is it's a BAD hotel.

Comfortable, clean, not noisy hotel, hotel staff are very friendly

Good location in the city. Comfortable room with free breakfast.

The room is comfortable, the staff is welcoming and the location is strategic. For the minuses, there is no shampoo and only 1 towel. Got a room with a broken TV screen but it still works.

There is no elevator and we were on the 1st floor, not far from the stairs.

The receptionist is friendly & polite. Clean & comfortable rooms, strategic location.

The air conditioner wasn't cold, the door hinge was broken and asked to be repaired instead it was postponed until check out.

Kelebihannya: 1). Lokasi di jalan utama, mudah ditemukan dan gampang untuk ke pusat kota. 2). Sarapan cukup enak. 3). Kamar bersih dan cukup nyaman, ada teko listrik untuk air panas. Tersedia handuk mandi untuk satu orang, sabun mandi, dan sikat gigi. 4). Resepsionis sopan dan informatif. 5). Prosedur check in tidak ribet. Kekurangannya: 1). AC kurang dingin, perlu dibersihkan. 2). Tv box, channel hanya stasiun lokal, gambarnya patah-patah. Tidak bisa membaca USB drive. 3). Kondisi kamar mandi kurang baik walaupun bersih dan tidak bau. 4). Internet dari WiFi kurang bagus, tapi rata-rata penginapan lain juga kualitasnya sama atau lebih jelek. 5). Salah satu kekurangan paling fatal adalah tidak ada yang mengangkat telepon saat dihubungi berkali-kali. Nomor telepon di aplikasi kemungkinan besar tidak dimonitor. Kesimpulan: Salah satu penginapan yang kondisinya lebih baik dibanding rata-rata penginapan dalam rentang harga yang sama. Fasilitas kamar yang kurang maksimal tidak menjadi masalah besar. Lokasi yang sangat strategis memudahkan untuk jalan ke tempat-tempat tujuan utama dalam kota. Sayangnya nomor telepon kontak sepertinya tidak dimonitor sama sekali.

This is a regular hotel. Free breakfast as well as wifi.

Mantap pelayanannya, temen saya charger HP ketinggalan di kamar, terus saya telepon resepsionis langsung fast respon baik dan langsung menghubungi saya. Pokoknya mantap pelayanannya dan jujur.

Check in: I booked 2 rooms from April 26th. With the hope that the request can be appropriate. According to experience in previous applications. It turned out that when we checked in our room had not been prepared by the officer. We checked in at. 17.30 wita should have a lot of rooms ready. I asked on the 1st floor because I brought a toddler and 5 year old child. Taunya was given a room on the 3rd floor with no elevator. The officer reasoned that the room was full (even though the car was parked only for ours) and for orders on Traveloka, it went to the owner. who knows! Breakfast: the first day of breakfast we have gone down to the restaurant at. 07.30 WITA, there were 2 officers there. He said later at 8 I could just have breakfast. We tried to order from midnight, it hasn't been served yet, they choose the guests and tell them to play their cellphones and have breakfast first. At 8 we were asked what we wanted for breakfast. So breakfast is at 9 o'clock for nasgor. Manado porridge ready at. 9 with spinach which is still firm. Because of this experience for the second and third day we chose breakfast outside the hotel. Room: TV broadcasts in the room are often lost, towels must be requested later, tissues are not reffiled, the second day the cigarette butts in front of our room were not cleaned, even though I didn't smoke, it was another guest. I have always believed in reviews on Traveloka. But this time I was really disappointed and intend not to come back to this hotel again.

I think everything is good 👍 will stay there again 😊.

Have stayed at Heine many times, what makes me most comfortable is that the rooms are very clean, comfortable, the food is also delicious, especially the chili roa. Starting from the Airy promo, then until now every time I go to Manado, I definitely go to Heine 😊.

The room is a bit dusty, the bathroom is not clean and a bit smelly, the closet has no spray for washing it, the hot water lasts a long time. But the Nasgor breakfast is delicious and the portions are large.

Maybe it's because of the new year, so the breakfast is just perfunctory. Then the sugar is about to make tea, there are ants. There are no tissues. This is the one in the cafe. If the room is okay with that price. Friendly service, and fast.

The service is friendly. Respond quickly in dealing with complaints.

Strategic and convenient strategic location.