Urban Style Hotel Lampung, Azana Hotels Collection

Explore Urban Style Hotel Lampung, Azana Hotels Collection
8.5
Very Good
From 2,320 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about Urban Style Hotel Lampung, Azana Hotels Collection
All
Staff Friendliness (58)
Bedroom (52)
Room Space (47)
Bathroom (45)
Accessibility (44)
Distance to City Center (43)
Hotel Area (43)
Ambiance (42)
Taste (42)
Surroundings (41)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Urban Style Hotel Lampung, Azana Hotels Collection

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
Everything was great, except the food. That evening, I took my family to a hotel and ate at a restaurant, offering snacks and drinks. Beyond expectations, the menu was like street food, from the taste, ingredients, to the presentation. Then the next morning, we had breakfast. The menu was also quite disappointing, and the taste was no different. Only the omelet was good; everything else was lacking. The staff on duty was even more uncomfortable; they were really rude and cynical. As a result, we ate a little and went out to eat, even though we had already paid extra for our child.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 May 2026
Dear Valued Guest, “This message is from Urban Style Hotel Lampung, Azana Hotels Collection.” Thank you for choosing to stay at Urban Style Hotel Lampung, Azana Hotels Collection, and thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced. We have forwarded your feedback and suggestions to the relevant departments and will take action to address them. Guest comfort and service are our top priority, and we are committed to continuous improvement to provide the highest level of satisfaction for all our guests. We understand the importance of every stay and want to ensure that all guests are satisfied with the services we provide. Thank you again for your review. We hope to welcome you back to Urban Style Hotel Lampung, Azana Hotels Collection, and provide you with an even more enjoyable experience. Sincerely, Angka Dharmawan Sukhamana, General Manager
Translated by Google Icon
See original
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
The location is strategic, but the further you go, the darker the lights in the room get. The bathroom's cleanliness is also lacking, and my kids probably couldn't sleep all night because of the darkness. Breakfast is basic.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Apr 2026
Dear Ms./Mrs. I*a, "Sincerely yours from Urban Style Hotel Lampung, Azana Hotels Collection" Thank you for choosing to stay at Urban Style Hotel Lampung, Azana Hotels Collection and for taking the time to share your experience with our hotel. We apologize for any inconvenience you may have experienced. We have forwarded your comments and suggestions to the relevant departments and will take action accordingly. Facilities and services for our guests are of utmost importance to us, and we are committed to continuous improvement to provide the highest level of guest satisfaction. We understand the importance of every stay and want to ensure that all guests are satisfied with the services we provide. Thank you again for your review. We hope to welcome you back to Urban Style Hotel Lampung, Azana Hotels Collection and provide you with an even more pleasant experience. Sincerely, Angka Dharmawan Sukhamana General Manager
Translated by Google Icon
See original
Dwi A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff was very friendly. The breakfast had a wide selection, and the hotel was strategically located in the city center.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Mr. Dwee A, "With highest regards from Urban Style Hotel Lampung, Azana Hotels Collection," Thank you for sharing your experience and giving Urban Style Hotel Lampung, Azana Hotels Collection an excellent rating. Your review makes us feel very happy and proud, especially knowing that the hotel staff are very friendly, the breakfast offers a wide variety of choices, and the hotel is conveniently located in the heart of the city, making for a truly memorable experience. Thank you again, and we sincerely hope to welcome you and your colleagues back to our hotel, which is ideally located near the food center of Pingxue City. Sincerely, Angka Dharmawan Sukhamana, General Manager
Translated by Google Icon
See original
A***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Overall everything is ok, the room is comfortable and spacious, the receptionist is very friendly, the downside is the very slow wifi. For room service, the food is ok but for some of the menu items the price I paid did not match the price listed on the menu, maybe if there is an update the price can be updated on the menu too :) Thank you
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Apr 2026
Dear Ms./Mrs. A*a, "Sincerely yours from Urban Style Hotel Lampung, Azana Hotels Collection" Thank you for choosing to stay at Urban Style Hotel Lampung, Azana Hotels Collection and for taking the time to share your experience with our hotel. We apologize for any inconvenience you may have experienced. We have forwarded your feedback and suggestions to the relevant departments and will consider them for future improvements. Guest comfort and service are our top priorities, and we are committed to continuous improvement to provide the highest level of satisfaction for all our guests. We understand the importance of every stay and want to ensure that all guests are satisfied with the services we provide. Thank you again for your review. We hope to welcome you back to Urban Style Hotel Lampung, Azana Hotels Collection and provide you with an even better experience. Sincerely, Angka Dharmawan Sukhamana, General Manager
Translated by Google Icon
See original
A***e
icon-origin-TRAVELOKA
5.0
/10
Reviewed 10 week(s) ago
The room's AC is hot, the breakfast is not delicious, the room is not very clean, the hotel staff are a bit annoying, in my opinion the accommodation is not worth it, it's better to think again if you want to stay here.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Apr 2026
Dear Ms./Mrs. A*e, "With highest regards from Urban Style Lampung, Azana Hotel Group," Thank you for choosing to stay at Urban Style Lampung, Azana Hotel Group, and for taking the time to share your experience. We apologize for any inconvenience you may have experienced. We have forwarded your comments and suggestions to the relevant department and will consider them carefully. Your comfort and customer service are our top priorities, and we are committed to continuous improvement to ensure every guest's utmost satisfaction. We understand the importance of every stay and want every guest to be happy with the service we provide. Thank you again for your feedback. We hope to welcome you back to Urban Style Lampung, Azana Hotel Group, and provide you with an even better experience. Sincerely, Angka Dharmawan Sukhamana, General Manager
Translated by Google Icon
See original
A***e
icon-origin-TRAVELOKA
5.0
/10
Reviewed 10 week(s) ago
The room's AC is hot, the breakfast is not delicious, the room is not very clean, the receptionist is a bit annoying, in my opinion the accommodation is not worth it, it's better to think again if you want to stay here.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Apr 2026
Dear Mr./Ms. A*e, "Sincerely yours from Urban Style Hotel Lampung, Azana Hotels Collection" Thank you for choosing to stay at Urban Style Hotel Lampung, Azana Hotels Collection and thank you for taking the time to share your experience. We apologize for any inconvenience you may have experienced. We have forwarded your feedback and suggestions to the relevant departments and will consider them for future improvements. Guest comfort and service are our top priorities, and we are committed to continuous improvement to provide the highest level of guest satisfaction. We understand the importance of every stay and want to ensure that all guests are satisfied with the services we provide. Thank you again for your review. We hope to welcome you back to Urban Style Hotel Lampung, Azana Hotels Collection and provide you with an even better experience. Sincerely, Angka Dharmawan Sukhamana, General Manager
Translated by Google Icon
See original
Enggar W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff are very friendly and kind, the hotel is nice and strategic.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 Mar 2026
Dear Enggar W, this is Urban Style Lampung Hotel, part of the Azana Hotels Group, extending our warmest greetings. Thank you for sharing your wonderful experience during your stay. Your positive feedback is a great encouragement to all our staff in providing the best service. We sincerely appreciate your interest and compliments. We will continue to improve the quality of our service to offer unforgettable experiences to all our guests. We look forward to seeing you again at Urban Style Lampung Hotel. Please feel free to let us know if there are any suggestions for further service improvement. Thank you. Sincerely, Angga Darmawan Sukmana, General Manager
Translated by Google Icon
See original
Lie D. D.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Every time I go to Lampung, I always stay here. It's very comfortable. I highly recommend staying here 🙏
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Mar 2026
Dear Mr./Ms. Lie D.D., “Sincerely yours from Urban Style Hotel Lampung, Azana Hotels Collection” Thank you for sharing your positive experience during your stay. Your positive review is a great encouragement and motivation for our entire team to continue providing the best service. We appreciate your interest and feedback. We are committed to continuously improving the quality of our service and providing memorable experiences for all our guests. We hope to welcome you back to Urban Style Hotel Lampung, Azana Hotels Collection in the future. Please let us know if there is anything we can improve in our service. Sincerely, Angga Darmawan Sukmana, General Manager
Translated by Google Icon
See original
Christine
icon-origin-TRAVELOKA
8.0
/10
Reviewed 11 week(s) ago
Checked in for two days, but the room key wouldn't work on the second day. After going upstairs, I had to go back down. The food was bland. Even though it wasn't time for sahur, it should have been refilled for those who weren't fasting.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 Mar 2026
Dear Christine, "Sincerely yours from Urban Style Hotel Lampung, Azana Hotels Collection" Thank you for choosing to stay at Urban Style Hotel Lampung, Azana Hotels Collection and for taking the time to share your experience with our hotel. We apologize for any inconvenience you may have experienced. We have forwarded your comments and suggestions to the relevant departments and will take them into consideration for our future improvements. Guest comfort and service are our top priorities, and we are committed to continuous improvement to provide the highest level of satisfaction for all our guests. We understand the importance of every stay and want to ensure that all guests are satisfied with the services we provide. Thank you again for your review. We hope to welcome you back to Urban Style Hotel Lampung, Azana Hotels Collection and provide you with an even better experience. Sincerely, Angka Dharmawan Sukhamana General Manager
Translated by Google Icon
See original
Sandhy L.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Please pay attention to the availability of hot water for bathing and the readiness of the generator in case of a power outage.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Mar 2026
Dear Sandy L., “Sincerely yours, Urban Style Hotel Lampung, Azana Hotels Collection” Thank you for choosing to stay at Urban Style Hotel Lampung, Azana Hotels Collection and for taking the time to share your experience. We apologize for any inconvenience you may have experienced. We have forwarded your feedback and suggestions to the relevant departments and will consider them for future improvements. Guest comfort and service are our top priorities, and we are committed to continuous improvement to provide the highest level of guest satisfaction. We understand the importance of every stay and want to ensure that all guests are satisfied with the services we provide. Thank you again for your review. We hope to welcome you back to Urban Style Hotel Lampung, Azana Hotels Collection and provide you with an even better experience. Sincerely, Angka Dharmawan Sukhamana, General Manager
Translated by Google Icon
See original
V***i
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
My favorite hotel when I go to Pringsewu... Just skip other hotels.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Feb 2026
Dear Ms. V*i, "Respectfully yours from Urban Style Hotel Azana Hotels Collection," We appreciate your compliments and will continue to improve the quality of our excellent experience to make your next stay even more impressive and memorable. Thank you for choosing Urban Style Hotel Azana Hotels Collection, and we are delighted that you stayed with us. We hope to welcome you back to our hotel, which is conveniently located near the most comprehensive food center in Pingxue City. Sincerely, Angka Dharmawan Sukhamana, General Manager
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
Overall, staying at Urban Hotel was very comfortable, just need to add hand soap and hand towels, because that is very important when we stay at a hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
22 Jan 2026
Dear Mr. G*t, "With highest regards from Urban Style Lampung, Azana Hotel Group," Thank you for choosing to stay at Urban Style Lampung, Azana Hotel Group and for taking the time to share your experience. We apologize for any inconvenience you may have experienced. We have forwarded your comments and suggestions to the relevant department and will consider them carefully. Your comfort and customer service are our top priorities, and we are committed to continuous improvement to ensure the highest level of guest satisfaction. We understand the importance of every stay and want every guest to be satisfied with the service we provide. Thank you again for your review. We hope to welcome you back to Urban Style Lampung, Azana Hotel Group and provide you with an even better experience. Sincerely, Angka Dharmawan Sukhamana, General Manager
Translated by Google Icon
See original
S***I
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
Great... It's nice to stay here, there are lots of food and snack centers.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Jan 2026
Dear Ms./Mrs. S*I, "Warm congratulations from Urban Style Lampung, Azana Hotel Group." Thank you for choosing Urban Style Lampung, Azana Hotel Group as your vacation destination. We are delighted to hear that you enjoyed your excellent stay at the hotel, including the wide range of food and snack options. Your satisfaction and comfort are our top priority, and we are very proud to read your review. We hope to welcome you and your family again on your next visit to our hotel, which is located near the most comprehensive food center in Pring Swe. Thank you very much. Sincerely, Angka Dharmawan Sukhamana, General Manager
Translated by Google Icon
See original
Wahyuni U.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.0
/10
Reviewed 22 week(s) ago
Thank you to the super friendly receptionist, but please note the cleanliness of the bathroom. As soon as I entered, I immediately smelled the bathroom. I suggest using a bathroom freshener/floor freshener to get rid of the smell when cleaning it. Honestly, it smelled really bad when I first entered.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Jan 2026
Dear Ms. Wahyuni Oo, "Sincerely yours from Urban Style Hotel Lampung, Azana Hotels Collection" Thank you for choosing to stay at Urban Style Hotel Lampung, Azana Hotels Collection and for taking the time to share your experience with our hotel. We apologize for any inconvenience you may have experienced. We have forwarded your comments and suggestions to the relevant departments and will consider them for future improvements. Guest comfort and service are our top priorities, and we are committed to continuous improvement to provide the highest level of satisfaction for all our guests. We understand the importance of every stay and want to ensure that all guests are satisfied with the services we provide. Thank you again for your review. We hope to welcome you back to Urban Style Hotel Lampung, Azana Hotels Collection and provide you with an even better experience. Sincerely, Angka Dharmawan Sukhamana General Manager
Translated by Google Icon
See original
Y***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
So far so good, minus Wi-Fi lemot.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Jan 2026
Dear Mr. and Mrs. Y*I, "Sincerely yours from Urban Style Hotel Lampung, Azana Hotels Collection" Thank you for choosing to stay at Urban Style Hotel Lampung, Azana Hotels Collection and thank you for taking the time to share your experience. We apologize for any inconvenience you may have experienced. We have forwarded your comments and suggestions to the relevant department and will consider them for future improvements. Guest comfort and service are our top priorities, and we are committed to continuous improvement to provide the highest level of satisfaction for all our guests. We understand the importance of every stay and want to ensure that all guests are satisfied with the services we provide. Thank you again for your review. We hope to welcome you back to Urban Style Hotel Lampung, Azana Hotels Collection and provide you with an even better experience. Sincerely, Angka Dharmawan Sukhamana, General Manager
Translated by Google Icon
See original
YENI T. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Very friendly service. The receptionist was quick to assist during the CI-CO process.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Jan 2026
Dear Ms. Yeni T.A., “Sincerely yours, Urban Style Lampung, Asana Hotels Collection” Thank you for sharing your positive experience during your stay. Your positive review is a great encouragement and motivation for our entire team to continue providing the best service. We appreciate your interest and feedback. We are committed to continuously improving the quality of our service and providing memorable experiences for all our guests. We hope to welcome you back to Urban Style Lampung, Asana Hotels Collection in the future. Please let us know if there is anything we can improve in our service. Sincerely, Angka Dharmawan Sukhamana, General Manager
Translated by Google Icon
See original
Profile Picture
Arif F.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The receptionist is so beautiful, thank God..
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Jan 2026
Dear Mr. Arif E., "With highest regards from Urban Styles Lampung, Asana Hotels Group," Thank you for choosing Urban Styles Lampung, Asana Hotels Group, as your holiday destination. We are delighted to hear that you were impressed with our lovely staff. Your satisfaction and comfort are our top priority, and we are very proud to read your review. We hope to welcome you and your family back on your next visit to our hotel, which is conveniently located near the most comprehensive food center in Pring Swe. Thank you, Sincerely, Angka Dharmawan Sukhamana, General Manager
Translated by Google Icon
See original
R***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
I thought the television could go online, but it turns out it can't.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Jan 2026
Dear Mr./Ms. Ro, "Sincerely yours from Urban Style Hotel Lampung, Azana Hotels Collection" Thank you for choosing to stay at Urban Style Hotel Lampung, Azana Hotels Collection and for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced. Regarding online television or Google TV, this is available in Deluxe and Executive room types. Guest amenities and services are of paramount importance to us, and we are committed to continuous improvement to provide the highest level of guest satisfaction. We understand that every stay is important, and we want to ensure that every guest is satisfied with the services we provide. Thank you again for your review. We hope to welcome you back to Urban Style Hotel Lampung, Azana Hotels Collection and provide you with an even more enjoyable experience. Sincerely, Angka Dharmawan Sukhamana, General Manager
Translated by Google Icon
See original
A***d
icon-origin-TRAVELOKA
8.8
/10
Reviewed 28 week(s) ago
Friendly staff, spacious, clean rooms, okay
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Nov 2025
Dear Mr/Mrs A*d, "Best regards from Urban Style Azana Hotels Collection." We appreciate your kind words and will continue to improve the quality of our legendary experience to ensure that your next visit is a pleasant and memorable one. Thank you for choosing Urban Style Azana Hotels Collection and we are delighted you had a wonderful stay with us. We hope to welcome you back soon at our hotel, located near the most perfect food hub in Pringsewu. Sincerely, Angka Darmawan Sukhmana General Manager
Translated by Google Icon
See original
S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Nice stay, close to places to eat, comfortable, and friendly service
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
04 Nov 2025
Dear Ms. S*a, "Best regards from Urban Style Lampung, Azana Hotels Collection." Thank you for sharing your experience and giving us such a high rating from Urban Style Lampung, Azana Hotels Collection. It makes us very happy and proud to know that this hotel is a nice place to stay, close to food sources, comfortable and with friendly service that will make your experience memorable. Thank you again and we look forward to welcoming you and your friends to our hotel, which is located in the heart of Pringsewu's food district. Sincerely, Angka Darmawan Sukmana General Manager
Translated by Google Icon
See original
Number of reviews per page
20
40