Dear Nutchawisit Thank you for sharing your experience with us. We sincerely apologize for the misunderstanding regarding the room arrangement during your stay. Upon reviewing your booking, we found that the reservation was indeed for a double bed, and we confirmed that such a room was provided. We're sorry for any confusion this may have caused. Regarding the air conditioning, we regret to hear about your discomfort. After thorough inspection, the air conditioner in your room was found to be functioning properly. We apologize for any inconvenience you experienced and appreciate your patience with the fan we provided. We genuinely value your loyalty, having chosen to stay with us during your previous visits to Da Nang. As a gesture of goodwill and to ensure a more pleasant stay in the future, we would like to offer you a special rate and complimentary upgrade on your next visit. Please reach out to us directly when you plan your next trip to Da Nang, and we will personally take care of your booking to make sure everything is perfect. Thank you for your feedback and understanding. We look forward to welcoming you back and providing a better experience. Warm regards, Hoang Linh Riverside Hotel Da Nang