Check-in was fast and ran smoothly. Deposit of IDR 100,000 will be refunded 100%. The location is very good, near distro, sari-sari, Rumah Buah, and some other favorite shops in Bandung - Riau area, all within walking distance. My request: maybe add 1 or 2 light bulbs inside the room as it's quite dim at night. Although I didn't book with breakfast, my 2-night stay was very enjoyable. The hotel also upgraded my room from twin to triple room with a balcony overlooking the road in front of the hotel.

A hotel in Bandung with all non-smoking rooms. Clean, comfortable, and cozy.

It's on the list of top hotels in terms of access, comfort, facilities, and cleanliness. The food is a bit varied, but it's delicious. The staff is also friendly. Overall, it was very comfortable and I'd come back again.

Overall the best. Can’t complain. The hotel was great and the staff were nice. Stayed here for a business trip and it was pleasant. Will be staying here again next time. Thank you and keep up the good work!!

First time stayed at Hay Hotel and it was awesome. The room was clean, new design and modern. Staff were helpful and nice. Surrounding with distro shops and restaurants. Worth the price. Next time will be staying here again. Thank you

Overall, the design and cleanliness are very good, but the variety of food and the taste at breakfast are just so-so.

A compact yet comfortable hotel. Recommended for those looking to stay in Bandung.

A hotel with a strategic location and a comfortable, shady environment. Suitable for families and solo travelers.

The lights are too dark, maybe you could add some lighting on the dressing table.

Our only complaints were the bathroom, which wasn't very clean, and the towels weren't very clean. Otherwise, we were quite satisfied, especially with its strategic location.

The hotel is strategically located. It's close to culinary centers and bistros. Luckily, I stayed on a weekday, so it wasn't too congested and was close to the PVJ area. In the morning, I could also walk to the surrounding culinary spots. Unfortunately, the soundproofing in the room was poor, so when guests in the next room chatted, I could hear them in my room.

I booked a non-smoking room but was given a room that smelled of cigarettes. I was given a replacement room, but the floor was still stained and dirty, so I asked for a second cleaning. I stayed the second night and asked for the room to be cleaned, but it hadn't been cleaned until the afternoon. Please improve the cleanliness of the rooms.

A hotel with a unique design, lots of old-school snacks. Most importantly, it's clean.

My second stay at Hay, and it was still pleasant, but I'd like to suggest adding some white/bright lighting for work, as for someone traveling on business like me who needs to do work, the lighting isn't adequate. Overall, it's okay, thanks.

I've stayed at Hay more than once, but this was the first time I was disappointed with the room I got. Some of the lights wouldn't work, the front light was also out, making the room feel gloomy. The plugs on the desk were loose, the doormat was torn, and the curtains were loosely pulled down. The Wi-Fi was intermittent. Hay is always my family and I's first choice when we visit Bandung. It's strategically located, close to culinary spots. Please improve in the future.

3 star hotel but the facilities are not yet smart TV and the breakfast is still limited.

Great location close to everywhere, friendly staff, only thing is the hair dryer in the room doesn't work.

I love this hotel. It has a calming atmosphere and lots of interesting photo spots. The lobby also has stalls selling food and souvenirs from the past. The staff are all friendly. There are also many room types to choose from, and I chose Hay 3 yesterday. The hotel's location is very strategic. As soon as you leave the hotel, you'll find lots of FO options along the road, including fruit shops, cake shops, cafes, and even a laundry service nearby.

The location is very strategic, close to everything, with plenty of cafes, a shady place for morning walks, and plenty of culinary delights. The breakfast lacks variety and taste. The food isn't very appealing. Perhaps because the hotel is a bit old, the sheets and towels have faded and aren't white, making them look shabby. It would be nice to have them replaced. Anyway, everything is fine.

Overall good stay, especially if you want to explore the city center.