6.2
Pleasant
From 114 reviews
Provided by travellers on
Cleanliness

5.7

Room Comfort

5.8

Meal

6.1

Location

6.6

Service and Facilites

5.7

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Traveller Reviews Mafir Hotel & Restaurant

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40
Customer reviews
Lamria B. S.
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6.2
/10
Reviewed 80 week(s) ago
Air di kamar mandi ga lancar. Air di closet juga ga lancar. Pelayanan tidak 24 jam. Kamar yang di pesan superior 4 kamar di lantai 2. Yang rusak kamar 23.
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Accommodation's Reply
29 Jan 2024
Thank you for your experience staying at the Mafir Inn, sir/madam. We will follow up with the relevant team for criticism. For your information, the receptionist does not serve 24 hours, sir/madam. Thank You.
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Susana
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6.0
/10
Reviewed 125 week(s) ago
WC sumbat dan bocor. Ga akan kesini lagi!
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Tengku A. D.
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6.0
/10
Reviewed 165 week(s) ago
Bad must be updated again so that tourism is crowded.
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Liston H. M.
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6.0
/10
Reviewed 184 week(s) ago
The bed is not clean, the bathroom is paid above average, there is no hot water.
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1 people find it helpful
Accommodation's Reply
10 Jan 2022
Dear Bpk Liston, Mafir Inn is honored to receive you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for our guests. We sincerely apologize for the unpleasant experience when you stayed at our accommodation. We will do everything we can to improve these things for a pleasant stay. We hope to see you again soon. Thank you for your visit. - Mafir Accommodation -
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ERDIANTA S.
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4.5
/10
Reviewed 184 week(s) ago
Jangan pernah menginap di sini. Kamar jelek, kamar mandi bocor pelayanan buruk. Ketika kamar mandi bocor tidak ada staff yang mau menolong.
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Accommodation's Reply
13 Jan 2022
Dear Ibu Erdianta Mafir Inn is honored to receive you and your family as our guests. We always try our best to ensure that our rooms and services are always memorable for our guests. We sincerely apologize for the unpleasant experience when you stayed at our accommodation. We will do everything we can to improve these things for a pleasant stay. We hope to see you again soon. Thank you for your visit. - Mafir Accommodation -
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aldi a. s.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 235 week(s) ago
The room is really ugly.
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1 people find it helpful
Accommodation's Reply
27 Jan 2021
Dear Bpk Aldi Lodging Mafir is honored to receive you and your family as our guests. We always try our best to ensure that the rooms, our services are always memorable for our guests. We apologize profusely for the unpleasant experience when you stay at our accommodation. We will do everything we can to fix things for a pleasant stay. We hope to see you again soon. Thank you for your visit. - Mafir Accommodation -
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afif r.
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Family
icon-origin-TRAVELOKA
5.1
/10
Reviewed 285 week(s) ago
Hot water (deluxe room) TV not working (remote not available) and dirty bedding and odor
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Feberman S.
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Family
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6.4
/10
Reviewed 286 week(s) ago
One of the rooms that I chose, not a room, but a room for a shop that was made into a room but rather clean.
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robintang p.
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7.2
/10
Reviewed 288 week(s) ago
This room is non-existent, there is no AC. In the morning when I want to take a shower the water is dead, so I can't take a shower.
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Bobby I. K. N.
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Family
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4.8
/10
Reviewed 288 week(s) ago
not suitable between the prices anda service and facilities..so bad service
1 people find it helpful
Bobby I. K. N.
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Family
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5.1
/10
Reviewed 288 week(s) ago
all of the service very disappointed, the light is off,the bathroom so dirty,the employee's service is worst,this is the first and the last we'll visit this worst hotel..
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hasian t.
icon-origin-TRAVELOKA
4.5
/10
Reviewed 288 week(s) ago
Very dissatisfied. we wonder why online parties recommend this hotel. It should be selective huh, in the first survey ... it turned out to be ugly the name of the online party. very dirty and the servants are arrogant and ignorant. when in the room are provided with mineral drinks? then the bathroom, spery, pillow and towel smell. also the hotel environment is dirty, not like the usual hotel. worst experience staying at this hotel. I give it a value of 000
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2 people find it helpful
Silvia Samosir
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5.7
/10
Reviewed 288 week(s) ago
The room wasn't cleaned, the bathroom was stuffy like it hadn't been opened in a long time. You should have prepared it beforehand because you also booked through the application except on the spot.
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1 people find it helpful
Sabam S.
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6.0
/10
Reviewed 289 week(s) ago
Bad service we rent 4 rooms in 1 night the toilet is stoppers.
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1 people find it helpful
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Al Marisha S.
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Family
icon-origin-TRAVELOKA
5.1
/10
Reviewed 289 week(s) ago
the servants are not friendly, closed doesn't work, the water in the morning can run out, with the current price, I can say it is not in accordance with the facilities, very disappointed and will not return here, I didn't take a picture because I was lazy
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Artika T.
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5.4
/10
Reviewed 289 week(s) ago
There is no water to bathe, lights go out
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Akhmad S. S.
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Family
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6.0
/10
Reviewed 289 week(s) ago
The reception service is 100% unfriendly, the room facilities are very poor, the toilet seat without flushing and without hot water, blankets musty smell, room lighting is also not bright enough. in conclusion a bad stay.
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1 people find it helpful
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Paruhuman T.
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Family
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5.7
/10
Reviewed 307 week(s) ago
Does not match the description, annoyed.
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1 people find it helpful
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intan m. s.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 307 week(s) ago
I was very disappointed, and it was not worthy to be called a hotel, but I really had no choice anymore, because lodging on the island of Samosir was full because there was an international music event. Initially I wanted to stay in the car, it's just that my husband was tired to sleep in the car. So whether I want to find lodging at an online agent and the only one that is available only in this Mafir, whether or not I want to take this Mafir hotel, I think it's worth staying for Rp. 326,933 in this Mafir, and doesn't deserve to be called a hotel either. I first checked in to the hotel with my husband but it turns out: 1. The room was very dirty and very smelly, then I went to the bathroom there was a toilet in human feces and the water was very smelly (I was vomiting). I immediately complained asking for a new room, indeed the response was quick to give another room key but the case was the same as the room given, very dirty and in the bathroom there was also a toilet in human feces. So I was very annoyed and I asked to be cleaned and I was very dirty, anyway, there were no TV facilities, at least mineral water, shampoo and other soap was not available at this hotel, the dead water towels were very dirty and not worth it. 2 The most fatal and just met what he said HOTEL, if the lights go out do not let the guests dark until the morning, I can not sleep, I want to move to another hotel, want to ask for money back, but I have seen the husband had fallen asleep if his name is a man if already tired what else to do, because I was tired of driving all day, as a result the door to my room was opened, so that my husband was not stuffy in at least there was air in, oya in the bathroom too many insects too. The point is I keep my husband asleep because he can't sleep. I'm afraid of a lot of insects, the point is not comfortable, and I pray that quickly come tomorrow morning and leave this inn, oyaa we didn't have a shower that night, because the water went out and the lights went out until morning, until -until we hold back urination, we have complained at least there is a solution from the hotel but not digubriss, or given a candle or lighting and we do not bathe in the hotel the next morning too, we shower elsewhere. 3, our neighbors who were in the next room also got noisy asking for the hotel money back, because they complained, he said the hotel would not be responsible or pay half the hotel price. Well the point is it's really noisy, it's a hotel, after the hotel feels like it's in the forest. As a result the neighbor left the hotel and while angry. If I am not mistaken, the hotel has nothing to return. 4. Not a good experience, if possible the online agent should not display this hotel or market because this is not recommended.
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3 people find it helpful
Yepta T.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 319 week(s) ago
Not good, there is no water to bathe the water does not work.
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