8.4
Very Good
From 184 reviews
Provided by travellers on
Cleanliness

8.3

Room Comfort

8.1

Meal

7.6

Location

8.7

Service and Facilites

8.6

People often mention about Metro Inn Arau
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Staff Friendliness (5)
Distance to City Center (4)
Surroundings (4)
Ambiance (4)
Room Space (4)
Bedroom (3)
Accessibility (2)
Family Friendly (2)
Wifi (2)
Check-in/out Time (2)
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Traveller Reviews Metro Inn Arau

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Customer reviews
S***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Basic room facilities. Access to rooms by staircase. Our room aircon made noises but prompt action by hotel staff to rectify the problem. Convenient amenities such as 7-Eleven, shops, and eateries beside the hotel.
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R***A
icon-origin-TRAVELOKA
8.2
/10
Reviewed 18 week(s) ago
Always stay here because the hotel is comfortable and close to food shops
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N***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 20 week(s) ago
I requested a room upgrade and they helped even though it was last minute. The beds are soft and comfy.
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David L.
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Overall, it is a very good hotel, with cleanliness and friendly staff. The surrounding area has a lot of convenience stores, restaurants, etc. Overall, a good place 👍🫰💕💯
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 32 week(s) ago
The room which I stayed was so small. I did not expect that based on the price. Not that small, even though I know it is small. If I knew, I would not have chosen that room. The vibe was like a 'scary back alley'. Entering the bathroom was dark, the light was dim. Wow. The hotel is ok, just don't take a room of this size. The sheets and blankets smelled like they had just been taken from the laundry. The room was clean but the vibe was scary. The staff was friendly and helpful. If you reject the room, you can get full marks for this hotel. But don't take a room like this. Take a different room size.
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 34 week(s) ago
Staff very friendly. Fast to take action when I report there are no shower gel in my room. They are willing to wait for me and not just burst in when I'm not around. There are many options to eat around the hotel. Mixue is just beside the hotel, and the briyani rice at Nasi Kandar store is very delicious. During the night, you can go to the opposite hotel where there are restaurants with so many options. It's a 10-minute walking distance to reach KTMB.
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N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 44 week(s) ago
overall its a good hotel just a little cramped space for prayer. cleanliness is okay
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jeffri j.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 116 week(s) ago
Lokasi ok. Bilik ok. Yang tak ok bilik air. Kotor sekali. Nak tidur malam pun payah sebab bau yang kurang menyenangkan dari dalam bilik air. Exhaust fan langsung tidak berfungsi. Maaf ya.
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Mohd R. b. M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 118 week(s) ago
Nicee room and many shop facilities near the hotel.
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Aida H.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 131 week(s) ago
Check in at the right time but got the room as if it was not fully cleaned. There is hair on the pillow and trash under the table. Entering the room is not locked. Call reception but they say it's new, request to change the pillowcase because the child has taken a bath etc. It's hard to get all the items back. Towels are not provided, you have to call to ask. Hmmm
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Paw Lian Hui
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5.1
/10
Reviewed 132 week(s) ago
There 's lots of spider webs at the corner, in the room wall corners, toilet as well, even the towel rack also is full of spiderwebs. Wall are moldy, and it 's moldy for too long that fungus are growing out from it. There was also a cockroach crawling on the TV remote control.
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noraizan m.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 137 week(s) ago
Close to the KTM station and many restaurants, but there is no lift.
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Mohd hafizul hasmadi b mohd noor
icon-origin-TRAVELOKA
9.1
/10
Reviewed 192 week(s) ago
Bilik suite selesa, katil ok, cuma pintu toilet tak boleh kunci. So far, semua elok dan selesa.
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SITI N. M. B. M. N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 204 week(s) ago
Alhamdulillah hotel selesa tapi sejadah ja takda tapi tak pa, overall okay. Service terbaik dari staff peramah. Senang cari makan, bank atm ke bawah hotel. Recommended.
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Teacher C.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 217 week(s) ago
The hotel has a good location but the room 's table, cabinet is dusty.
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NURASYNIRA B. M. R.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 218 week(s) ago
Small room without windows. Aircond is not cold. The TV remote is broken. The heater cannot be adjusted.
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sloppiey b.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 220 week(s) ago
Cheap but very nice. I don't have any complain other than please put the hot water machine back! 😭.
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Fatimah B. N.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 223 week(s) ago
Hotel ok. The small room matches the price😊. The hotel staff are kind & friendly. Let's go again next time👍
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Rematon G.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 230 week(s) ago
Worth price for one night stay with easy assess from railway station, restaurants, laundry shop and convenient store.
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Aziz M.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 304 week(s) ago
Standard room too small. Can even place my praying mat and room has no window. Move to another room at extra cost but in the middle of the night have again move to another room as there were aircond water leak.
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