Hotel Istana Ratu

Explore Hotel Istana Ratu
7.1
Pleasant
From 1,036 reviews
Provided by travellers on
Cleanliness

6.5

Room Comfort

6.6

Meal

6.7

Location

7.7

Service and Facilites

7.0

People often mention about Hotel Istana Ratu
All
Bedroom (23)
Distance to City Center (20)
Ambiance (20)
Bathroom (20)
Surroundings (14)
Wifi (14)
Accessibility (13)
Staff Friendliness (12)
Activity Option (11)
Hotel Area (11)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Hotel Istana Ratu

Number of reviews per page
20
40
Customer reviews
I***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Not bad for that price... strategic
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Aug 2026
Thank you for your review. We are delighted to hear that you were satisfied with your stay at our hotel and that the price was very reasonable. We will continue to strive to improve the quality of our service and facilities to provide even greater comfort for all our guests. We hope to welcome you back for your next stay.
Translated by Google Icon
See original
A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.6
/10
Reviewed 3 week(s) ago
The room was dusty, there were mice coming out in the middle of the night, there was noisy construction work in the morning, the bathroom was dirty, the faucet was broken.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Aug 2026
Thank you for your review. We apologize for the experience not meeting your expectations, including the cleanliness of the room and bathroom (which was dusty), the rat infestation, the faulty plumbing, and the construction noise in the mornings. Your feedback is very concerning. We have forwarded all your comments to the relevant team for immediate assessment and improvement. We are committed to improving the quality of cleanliness, property maintenance, and guest comfort. Thank you for your feedback; we hope to welcome you back for a better experience.
Translated by Google Icon
See original
K***t
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 11 week(s) ago
During my stay, the room was terrible, so dirty, and had a rat in the room.
1 people find it helpful
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
6.5
/10
Reviewed 14 week(s) ago
The towels are really dirty. The AC isn't cold.
Translated by Google Icon
See original
1 people find it helpful
y***f
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The hotel is quite good as a place to rest.
Translated by Google Icon
See original
Find this review helpful?
Y***n
icon-Transit
Transit
icon-origin-TRAVELOKA
6.4
/10
Reviewed 16 week(s) ago
Cleanliness can be improved to be better.
Translated by Google Icon
See original
1 people find it helpful
Nikadek M.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The staff is very friendly and easy to contact. They quickly resolve problems even when contacted at critical times.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Lalu M. M.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 23 week(s) ago
This is the worst hotel I've ever been to in my life. Dirty AC, stuffy room, linens never changed, dirty shower, toilet doesn't work, lots of cockroaches, only two towels given even though I stayed for two days. When I got home from there, I was sick for a week because I was constantly contaminated by dust in the room during my stay. I sneezed so many times that even as I type this, I'm still sick. The hotel is up for sale and hopefully it will be replaced soon. It's a really bad hotel, even though the location is strategic, but it's really a shame. The service is not good quality. I won't stay here again.
Read More
Translated by Google Icon
See original
5 people find it helpful
M***h
icon-origin-TRAVELOKA
6.0
/10
Reviewed 29 week(s) ago
The room was dirty... The bathroom too... There was no TV broadcast, no drinking water... No soap...
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
The staff are quite friendly, the rooms are quite large and comfortable.
Translated by Google Icon
See original
1 people find it helpful
b***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 32 week(s) ago
friendly staff, clean rooms, strategic location
Translated by Google Icon
See original
3 people find it helpful
b***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 32 week(s) ago
friendly staff, clean rooms, strategic location
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
RINALDY A. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 35 week(s) ago
For a budget hotel, it's pretty good, especially the friendliness of the staff. It's pretty good for its class.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jan 2026
Thank you for your review 🙏 We are very glad you felt comfortable and satisfied with our friendly staff. We hope you will visit us again soon.
Translated by Google Icon
See original
m***l
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
The place is clean, the service is friendly, towels, drinking water, and soap are provided. There are no toothbrushes or toilet paper, so far everything is good.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jan 2026
Thank you very much for your review and feedback. We are delighted to hear that you were impressed with our cleanliness and friendly service. Regarding the facilities, we will take your feedback into consideration for future improvements. Thank you for choosing our hotel, and we hope you will visit us again soon.
Translated by Google Icon
See original
M***d
icon-origin-TRAVELOKA
6.6
/10
Reviewed 38 week(s) ago
Please change the towel
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jan 2026
Thank you very much for your review and feedback. We will take this feedback into consideration to improve our facilities. Thank you for choosing our hotel, and we hope to see you again soon.
Translated by Google Icon
See original
Y***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 38 week(s) ago
Dirty, damp, no drinking water, soap, or shampoo, no electric kettle, a creepy, empty building next door, and a creepy hotel atmosphere. It was dark, the water heater wasn't turned on, the sheets had cigarette butts, and the floor was dirty. The staff were friendly, kind, and very helpful.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
15 Dec 2025
Thank you for your review and feedback. We apologize for any inconvenience you experienced during your stay, particularly regarding cleanliness, room amenities, and the hotel's atmosphere. We will use this feedback to evaluate your experience and improve our services in the future. Thank you for your appreciation of our friendly and helpful staff. We sincerely hope to have the opportunity to provide you with a more comfortable stay in the future. Sincerely, The Hotel Management
Translated by Google Icon
See original
I***i
icon-origin-TRAVELOKA
8.3
/10
Reviewed 44 week(s) ago
The hotel staff was friendly, but unfortunately, I got a room with a door that was difficult to lock. When I entered the bathroom, there was a broken part and an unpleasant odor came out. Then, when I was about to enter, there was a cockroach in the bathroom coming out of a hole. 🙏 Hopefully, they'll pay more attention in the future.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
07 Nov 2025
Thank you so much for your valuable review and feedback 🙏 We apologize for any inconvenience you experienced during your stay. We have already acknowledged your concerns regarding the room door, bathroom condition, and cleanliness. Our team will follow up immediately to ensure this does not happen again. We sincerely look forward to welcoming you back for an even more comfortable stay. Best regards,
Translated by Google Icon
See original
S***b
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 49 week(s) ago
totally bad experience.. and hotel bathroom too bad bedroom also small.. I am from India
Find this review helpful?
Accommodation's Reply
15 Dec 2025
Thank you for your feedback. We’re truly sorry to hear about your experience and the inconvenience you faced with the room and bathroom. Your comments are noted and will help us improve our services. Best regards, Hotel Management
M***d
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 55 week(s) ago
Decent place to stay for just 1-3 days. No wifi and the cleanliness just not it.
1 people find it helpful
Accommodation's Reply
24 Aug 2025
Thank you for taking the time to share your review.We sincerely apologize for the inconvenience you experienced regarding cleanliness and the absence of Wi Fi during your stay. We truly value your input and hope to have the opportunity to welcome you again in the future, providing you with more comfortable.
A***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 55 week(s) ago
The staff was very accommodating during check in and check out.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
24 Aug 2025
Thank you for your review. We hope it makes us even better. We look forward to seeing you again. Best regards.
Translated by Google Icon
See original
Number of reviews per page
20
40