Dear Valued Guest, Thank you for your kind review and for sharing your experience with us. We are delighted to know that you enjoyed our delicious breakfast and found the atmosphere comfortable during your business stay. Your positive feedback means a lot to our team and encourages us to continue delivering a pleasant experience for all our guests. We look forward to welcoming you back on your next visit. Warm regards, M Juanda Hotel Manager

Dear Valued Guest, Thank you for sharing your feedback with us. Please accept our sincere apologies for the unpleasant odor in the room and the flickering light during your stay. This is certainly not the standard of comfort we aim to provide. Your comments have been immediately shared with our Housekeeping and Engineering teams for corrective action and preventive maintenance to ensure this does not happen again. We truly appreciate your honest feedback, as it helps us improve. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Warm regards, M Juanda Hotel Manager

Dear Valued Guest, Thank you for sharing your feedback and for staying with us. We sincerely apologize for the inconvenience you experienced regarding the water heater and the repeated reminder calls from our Front Office team. This is certainly not the service experience we aim to provide. We understand that frequent calls can be disturbing, especially after you have confirmed a late check-out. Your feedback has been shared with our Engineering and Front Office teams to ensure better coordination and communication, so this situation will not happen again in the future. Thank you for bringing this to our attention. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable and pleasant stay. Warm regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you very much for your excellent rating and for sharing your experience with us. We are delighted to know that you had a comfortable stay and found our location convenient, especially with many dining options nearby. Your positive feedback motivates us to continue providing a pleasant and efficient experience for all our guests, especially those traveling for business. We look forward to welcoming you back on your next visit. Warm regards, M Juanda Hotel Manager

Dear Kahfi, Thank you for your review and for sharing your experience with us. We are glad to hear that you found our hotel comfortable and strategically located with easy access to transportation. We sincerely apologize for the inconvenience caused by the noisy AC and the limited lift availability during your stay. Your feedback has been shared with our Engineering team for immediate follow-up and improvement. We truly appreciate your comments and hope to welcome you back for a better experience in the future. Warm regards, M Juanda Hotel Manager

Dear Valued Guest, Thank you for your perfect rating and for staying with us during your business trip. We are delighted to hear that you found our hotel easy to access, practical, and affordable. Your positive feedback truly motivates our team. We look forward to welcoming you back on your next visit to Jakarta. Warm regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you for your review and for sharing your experience with us. We are pleased to know that you appreciated our strategic location. We also take note of your comments regarding the service and cleanliness. Please accept our sincere apologies if these aspects did not fully meet your expectations. Your feedback has been shared with our team for improvement, as we continuously strive to enhance both our service quality and housekeeping standards. We truly value your input and hope to have the opportunity to welcome you back with a better and more seamless experience in the future. Warm regards, M Juanda Hotel Manager

Dear M Agus N., Thank you for your perfect rating and for staying with us. We are happy to hear that you found our location strategic and convenient for shopping, dining, and transportation while in the capital city. We truly appreciate your feedback and look forward to welcoming you again soon. Best regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you for your perfect rating and for always choosing our hotel when visiting Jakarta. We are delighted to hear that you find our location convenient and our rates good value for money. Your loyalty truly means a lot to us, and we look forward to welcoming you back on your next visit. Warm regards, M. Juanda Hotel Manager

Dear Lilis Y., Thank you for your great rating and for staying with us. We are happy to hear that you had a comfortable stay in the heart of Jakarta. Your feedback truly means a lot to our team. We look forward to welcoming you back again soon. Warm regards, M. Juanda Hotel Manager

Dear Farhan Z. I., Thank you for your great rating and for sharing your experience with us. We are very happy to hear that you enjoyed our service and found the room spacious and comfortable. However, we sincerely apologize for the inconvenience regarding the jacuzzi water heater. We completely understand how important this feature was for your stay, and we truly regret that it did not work as expected. This is not the experience we want our guests to have, and we have followed up with our engineering team to ensure this issue is properly fixed. Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for a better and more enjoyable stay. Warm regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you for your perfect rating and kind feedback. We are glad to know that Ms. Emma from our Front Office team was able to assist you during your check-out process. Your appreciation will be shared with Emma and the team as motivation to continue delivering excellent service. We look forward to welcoming you back on your next visit. Warm regards, Muhammad Juanda Hotel Manager

Dear Mr. Areis, Thank you for taking the time to share your detailed feedback while still staying with us. My name is Muhammad Juanda, Hotel Manager, and I sincerely apologize for the disappointing experience you encountered. Please accept our deepest apologies for the malfunction of the hot water and jacuzzi system during your stay. We fully understand that this was the main reason you booked the room, and we regret that this issue affected your experience. This should have been communicated clearly before check-in, and we acknowledge that our communication fell short of our standards. Regarding the lack of refund options and alternative solutions, this is certainly not in line with our service philosophy. We are reviewing this case with our Front Office and Management team to ensure guests are provided with clear options and proper compensation when facilities are not available. We are also very concerned about your comment regarding water quality. Our Engineering team has been instructed to conduct an immediate inspection and flushing of the water system to ensure this does not happen again. Most importantly, we sincerely apologize for the incident where a staff member entered your room by mistake. This is a serious breach of guest privacy and unacceptable. We are conducting an internal investigation and reinforcing our SOP and staff training to prevent such incidents in the future. Your feedback is extremely valuable, and we truly regret that we failed to meet your expectations. Please contact us directly so we can follow up personally and discuss a proper resolution for your stay. Warm regards, Muhammad Juanda Hotel Manager

Dear Valued Guest, Thank you for your review and for staying with us. We are pleased to hear that you enjoyed our strategic location and found your room comfortable and clean. Your feedback is very important to us and motivates our team to continue delivering the best service and comfort for our guests. We look forward to welcoming you back again soon. Best regards, M. Juanda Hotel Manager

Dear Valued Guest, Thank you very much for your perfect rating and for choosing to stay with us. We are delighted to hear that you had a good experience and that you appreciated the hair dryer in the room. We are also happy that you found our location convenient and close to the city center and dining places. Your positive feedback is truly encouraging for our team. We look forward to welcoming you back again soon. Best regards, M. Juanda Hotel Manager

Dear Ms. Katarina D. S., Thank you very much for your positive review. We are delighted to know that you found our location strategic and appreciated the friendliness of our security team. Your kind words truly encourage us to continue providing excellent service to all our guests. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Central Reservation Agent

Dear Mr./Ms. T***a, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the issues with the room access card, water supply, and refrigerator. This is certainly not the standard of service we aim to provide, and we completely understand how frustrating these problems must have been. Please rest assured that we have shared your comments with our relevant teams to address these issues and prevent them from recurring in the future. We deeply regret that your stay was unpleasant and hope that we may have the opportunity to provide you with a much smoother and more comfortable experience on a future visit. Warm regards, Central Reservation Agent

Dear Mr./Ms. N***H, Thank you very much for your kind review and rating. We are delighted to hear that you enjoyed your stay and appreciated our strategic location in the city center. Your feedback encourages our team to continue providing excellent service and a comfortable experience for all our guests. We look forward to welcoming you back on your next visit! Warm regards, Central Reservation Agent

Dear Mr./Ms. N***a, Thank you very much for your wonderful review. We are delighted to hear that you found your room clean, spacious, and convenient, and that our location was suitable for your needs. Your positive feedback is truly appreciated, and we look forward to welcoming you back again soon. Warm regards, Central Reservation Agent

Dear Mr. Idris T., Thank you for sharing your feedback. We sincerely apologize that the towels and floor mat did not meet your expectations. Your comments are very important to us, and we will address this with our housekeeping team to ensure better quality and cleanliness for our guests. We appreciate your input and hope to welcome you back for an improved experience in the future. Warm regards, Central Reservation Agent