Overall Ratings & Reviews Verse Luxe Hotel Wahid Hasyim

friendly staff, pretty good hotel

It's pretty good, the staff are friendly too.

Extra charge for taking room decor, it turns out the decor is super standard only using fake flower petals that fly when hit by the AC wind which finally had to move rooms because the AC wasn't cold! There was no complimentary whatsoever for that, instead we waited 3 hours until we finally got angry in the lobby asking to move rooms, because we were told to wait for their stuff to service the AC 🤣 such a bad thing I ever had in a hotel with a jacuzzi suite type room which is the highest room, but the service is big no at least I've taken a 400,000 room decor which doesn't match the photo and in the end it wasn't used, they gave me a la carte dinner or at least croffle from the cafe. and the breakfast omg im so sorry so bad, sausage tastes like flour, french fries are not warm, chicken porridge soup has no taste, cereal no brand, papaya fruit is not fresh, no infused water. please the chef needs to be retrained

The remote control for the room's AC won't work. A technician has been there, but it still won't work. The refrigerator provided also won't cool at all.

Very satisfying service, close to the city center.

For those who aren't used to carrying cash, encountering a hotel policy that requires a deposit is a hassle because you have to walk to find an ATM first, luckily it's close. Imagine if it were far away, it would be quite an effort in terms of time and energy. Furthermore, I had to move rooms twice because the TV in front of the jacuzzi in the first room was broken, the sensor was faulty so using the remote was useless. The hotel even denied it, asking why didn't they check the facilities themselves? Was there a problem? Why wait for a guest to complain before checking? Moving to the second room was the same, the TV couldn't connect to the hotel Wi-Fi. I connected to my data plan myself and then it worked. Furthermore, it's a bit funny that an executive room with a jacuzzi doesn't prepare towels for guests. I even called the FO three times and went down to the lobby myself to ask for towels, which took quite a long time. Even though I was ready to take a bath and rest, because I couldn't find a towel, I had to put on my clothes to go down to the lobby. The towels smelled musty. Please improve the service.

Stayed 2 nights, the second day I asked for it to be cleaned in the morning when I left at 7:30 but when I got home at 1:30 it hadn't been cleaned yet, I called fo later and they said they were still cleaning the other rooms. I had already ordered fo to clean it in the morning, it was very unprofessional. Finally it was cleaned at 2:30 PM

Service is less than optimal, requiring attention to detail from management. For example, bathroom amenities were often incomplete during a 3-night stay, with towels and a mat often missing for 2 nights, and delivery times were over 30 minutes.

weird they could only provide 1 access card by default. weirdest is their breakfast; everything was cold, menu variety was poorly set. highly not recommended to buy the breakfast package.

I think must be enhance for the wall on the room

The location is strategic and the atmosphere is quite good. However, cleanliness is still a bit lacking, as the sheets and pillowcases are stained and dull. The sink also has permanent stains. The bathroom door doesn't work properly. The equipment appears to be old. There's also no doormat at all. We've been asking room service from the evening until the next day we check out, but they still haven't provided any.

There’s no towels in my room when I checked in, and took like about 15 minutes to the staff to bring the towels, I tried to call almost them four times. The air conditioner wasn’t working well, the room wasn’t feeling cold.

3 star mess, the room is really rubbish

I personally didn't like it. Towels and mats weren't ready. The operator took 5 minutes to answer the phone. The toilet didn't flush. It took ages to request a room change.

Easy transportation access. Close access to food. Close to everywhere (shopping, GI/PI/Thamrin, Tanah Abang). Love it❤️

Comfortable, clean, friendly, and responsive staff. Close to everywhere. Easy access too ❤️

Comfortable, fast customer service, and close to everywhere. I always come here when I go to Jakarta ❤️

The room amenities are minimal, the towels are poor, and a doormat is provided after requesting one. The food is also lacking in variety, so it's better to buy it outside. The reception staff is helpful, but the delivery/service process is slow.

the location is great. the smell of the toilet could be smelled from the bed. the WiFi internet connection was really slow, and cellular connection reception was also bad. there are gaps in the floor (parquets) (in the picture).

The jacuzzi in the room was comfortable, the location was very strategic, there were cards for playing games, but the jacuzzi leaked and made it wet. The room also smelled a bit musty, probably because the carpet was rarely vacuumed. The room's WiFi connection to Netflix also didn't work.