Cozy Hotel @ KL Sentral

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Overall Ratings & Reviews Cozy Hotel @ KL Sentral

Traveloka (436)
Other sources (40)
8.8
Very Good
From 436 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.6

Meal

8.5

Location

9.2

Service and Facilites

8.8

People often mention about Cozy Hotel @ KL Sentral
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Staff Friendliness (78)
Distance to City Center (70)
Accessibility (66)
Bedroom (64)
Bathroom (61)
Room Space (58)
Hotel Area (53)
Check-in/out Time (52)
Ambiance (52)
Family Friendly (49)
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Traveller Reviews Cozy Hotel @ KL Sentral

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40
Customer reviews
I***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
The staff is very friendly. Housekeeping, Awaludin, and everyone else are excellent. Highly recommended. The location is strategic.
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Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for your wonderful feedback. We’re delighted to hear that you found our staff very friendly and that Alauddin from our housekeeping team, along with all of our staff, provided you with excellent service. We will be sure to share your kind compliments with Alauddin and the rest of the team. We’re also pleased that you enjoyed our strategic location and truly appreciate your recommendation. Thank you for your support, and we look forward to welcoming you back again in the future. Warm regards, Cozy Hotel Management
SRI
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Cleanliness and friendliness of staff are very good
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Accommodation's Reply
17 Jul 2026
Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you were pleased with the cleanliness of our hotel and the friendliness of our staff. Your kind words are truly appreciated and encourage our team to continue providing the best possible service. We look forward to welcoming you back again in the future. Warm regards, Cozy Hotel Management
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jemi a. r.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The small room I occupied was number 211, if you are alone it is okay, but if you are two people it is better to upgrade the room.
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Accommodation's Reply
06 Jul 2026
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear that the room suited your needs as a solo traveler. We also appreciate your suggestion that guests traveling as a pair may prefer to upgrade to a larger room for added comfort. Your comments are valuable to us and will help future guests choose the room type that best suits their needs. Thank you for your support, and we look forward to welcoming you back again in the future. Warm regards, Cozy Hotel Management
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The location is very close to the Monorail, KL Sentral, and NU Sentral. The staff is friendly, the cleanliness is good, but the noise level is low.
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Accommodation's Reply
06 Jul 2026
Dear Guest, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our convenient location near the Monorail, KL Sentral, and NU Sentral. We’re also pleased that you found our staff friendly and appreciated the cleanliness of our hotel. At the same time, we sincerely apologize for the inconvenience caused by the soundproofing. We understand how important a quiet environment is for a comfortable stay, and your feedback has been shared with our management team for future improvements. Thank you for your valuable comments. We hope to have the opportunity to welcome you back again for an even better stay. Warm regards, Cozy Hotel Management
L***g
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Strategic location.. easy access to Chinatown, Bukit Bintang etc.. because there is Monorail and LRT which is quite economical for the pocket. The room is small and suitable for 1-2 people who rarely like to chill in the room. Hehe.. The room is also quite clean. Overall good.. good recommended 👍
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you enjoyed our strategic location with easy access to places like Chinatown and Bukit Bintang via the Monorail and LRT, making travel convenient and budget-friendly. We’re also glad to know that you found the room clean and suitable for your stay. Your positive comments and recommendation mean a lot to our team. Thank you for your support, and we look forward to welcoming you back again in the future. Warm regards, Cozy Hotel Management
R***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Near to KL Sentral monorail. A prayer mat is also provided for Muslim customers. This is a Muslim hotel and the staff always greet Muslim customers.
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Accommodation's Reply
18 Jun 2026
Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you appreciated our convenient location near KL Sentral Monorail and the facilities we provide for our Muslim guests, including the prayer mat. It’s also wonderful to know that our staff’s warm greetings and hospitality made your stay more comfortable and welcoming. Providing a respectful and pleasant environment for all our guests is always our priority. Thank you for your support, and we look forward to welcoming you back again in the future. Warm regards, Cozy Hotel Management
Y***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
It's incredibly close to KL Sentral. It's also convenient for dining and shopping, and easy to get anywhere.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you appreciated our convenient location so close to KL Sentral, making travel around the city easy and hassle-free. It’s also wonderful to know that you found dining and shopping options nearby convenient during your stay. Your support means a lot to our team, and we look forward to welcoming you back again in the future. Warm regards, Cozy Hotel Management
T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff were very friendly and always greeted us. The rooms and toilets were clean. The only downside was the toilet floor was a bit slippery, so you had to wear the slippers provided to avoid slipping. Breakfast was served at the hotel's partner restaurant. The food wasn't extensive, but it was delicious.
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Accommodation's Reply
07 Jun 2026
Dear Guest, Thank you for taking the time to share your experience with us. We’re delighted to hear that our staff were friendly and welcoming throughout your stay, and that you found both the room and bathroom clean and comfortable. Creating a warm and pleasant environment for our guests is always our priority. We also appreciate your feedback regarding the bathroom floor. Your comments are valuable to us, and we will share them with our team as we continue to improve guest safety and comfort. We’re pleased to know that you enjoyed the breakfast served at our partner restaurant. While the selection may have been modest, we’re glad that you found the food delicious. Thank you once again for your constructive feedback and support. We look forward to welcoming you back again in the future. Warm regards, Cozy Hotel Management
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Ledy K. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Very close to KL Sentral, there are lots of food stalls around and the family room has a really cool view of Rapid KL, the staff is friendly and we made the sheets dirty once because the kids ate chocolate, thank God we only got reprimanded, not asked to change them. I'm really sorry. Overall recommended 👌🏻
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Accommodation's Reply
07 Jun 2026
Dear Guest, Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our convenient location near KL Sentral, the many nearby food options, and the family room with its great view. It’s also wonderful to know that our friendly staff helped make your stay enjoyable. Thank you as well for your honesty regarding the incident with the bedsheets. We completely understand that little accidents can happen when traveling with children, and we appreciate your consideration. Most importantly, we’re glad that this did not affect your overall experience. Your recommendation means a lot to us, and we’re pleased that you and your family had a pleasant stay. We look forward to welcoming you back again in the future. Warm regards, Cozy Hotel Management
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.0
/10
Reviewed 10 week(s) ago
The room is too small and I requested to clean the room, but when I returned to the room, the room was not clean at all. But the staff was excellent.
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Accommodation's Reply
07 Jun 2026
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize that the room size did not meet your expectations and that your room was not properly cleaned despite your request. We understand how disappointing this must have been, and we regret the inconvenience caused during your stay. At the same time, we are grateful for your kind words about our staff. It is encouraging to know that their excellent service left a positive impression despite the issues you encountered. Your feedback is very important to us, and we will share your comments with our housekeeping and management teams to help improve our services and guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much better stay in the future. Warm regards, Cozy Hotel Management
R***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The staff is nice and friendly, the hotel is clean.
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Accommodation's Reply
07 Jun 2026
Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you found our staff nice and friendly, and that you were pleased with the cleanliness of the hotel. Your kind words mean a lot to our team and encourage us to continue providing excellent service to our guests. We look forward to welcoming you back again in the future. Warm regards, Cozy Hotel Management
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
Strategically located in the heart of the city, very friendly staff, and clean. However, the room we stayed in wasn't soundproof, so the crying child next door could be heard at night. Overall, it was very good. The hotel staff were very friendly and helpful.
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Accommodation's Reply
07 Jun 2026
Dear Guest, Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our strategic city-centre location, found the hotel clean, and experienced friendly and helpful service from our staff. Your kind words are greatly appreciated and will be shared with our team. At the same time, we sincerely apologize for the disturbance caused by noise from the neighboring room. We understand how important a quiet environment is for a comfortable stay, and we regret any inconvenience this may have caused. Thank you for your valuable feedback and for your positive comments despite this issue. We’re pleased to know that your overall experience was very good, and we look forward to welcoming you back again in the future. Warm regards, Cozy Hotel Management
Indrawati I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel staff was friendly, ready to help, give directions, and even take you to the train station. Really nice.
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Accommodation's Reply
07 Jun 2026
Dear Guest, Thank you for your kind feedback. We’re delighted to hear that our staff made a positive impression during your stay. It’s wonderful to know that they were friendly, helpful, and willing to assist with directions and even accompany you to the train station when needed. Providing warm hospitality and personalized service is very important to us, and your kind words mean a great deal to our team. Thank you once again for your support. We look forward to welcoming you back again in the future. Warm regards, Cozy Hotel Management
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Abu H. J.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 17 week(s) ago
A pleasant stay. Friendly staff, close transportation, and plenty of places to eat.
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2 people find it helpful
Accommodation's Reply
07 Jun 2026
Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you had a pleasant stay with us. It’s wonderful to know that you enjoyed our friendly staff, convenient access to transportation, and the many dining options available nearby. Your support means a lot to our team, and we’re glad we could make your stay comfortable and convenient. We look forward to welcoming you back again in the future. Warm regards, Cozy Hotel Management
Dji L. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Very good, hopefully I can be blessed to be able to come back again.
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Accommodation's Reply
07 Jun 2026
Dear Guest, Thank you for your wonderful feedback. We’re delighted to hear that you had a very good stay with us. Your kind words and support mean a lot to our team. We sincerely hope that we will have the pleasure of welcoming you back again in the future. Until then, we wish you all the very best and safe travels. Warm regards, Cozy Hotel Management
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The location is very close to Nu Sentral Mall. Easy to get to the MRT, Monorail, Bus, and KTM stations. The mattress is comfortable, a bit firm, good for our aging spines. (So much so that I told my husband to buy a mattress like this). The hotel staff are all friendly, right down to the room service. Towels and sheets are changed every day if we ask for them to be cleaned. Shampoo, body wash, and toothbrushes are available. The AC is very cold. Unfortunately, we came during Ramadan. The breakfast package cannot be exchanged for the sahur package at the ABC Restaurant behind Easy Hotel. So we still got breakfast in the morning, and amazingly, the curry soup from the restaurant didn't go bad until sunset. God willing, we will return to this hotel again, but not during Ramadan because we won't be able to eat during the day.
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Accommodation's Reply
07 Jun 2026
Dear Guest, Thank you for taking the time to share such a detailed and thoughtful review of your stay with us. We’re delighted to hear that you enjoyed our convenient location near NU Sentral Mall and easy access to MRT, Monorail, Bus, and KTM stations. It’s also wonderful to know that you found the mattress comfortable and supportive, and that it made such a positive impression on your stay. We truly appreciate your kind words about our friendly staff and housekeeping service, as well as the daily towel and linen changes upon request. We’re also glad you found the in-room amenities useful and enjoyed the strong and cool air conditioning. At the same time, we appreciate your feedback regarding the breakfast arrangement during Ramadan. We understand the inconvenience you experienced and will share your comments with the relevant team for review. Thank you once again for your honest and detailed review. We are grateful for your support and truly look forward to welcoming you back again in the future—hopefully under more suitable travel dates for you. Warm regards, Cozy Hotel Management
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AZNEEZAL A. R. B. M. R.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
I enjoyed my stay here. They are welcoming you. Staff are well-trained and super polite. The room is comfy and pristine clean. I would definitely return. Plus point: There is a coin laundry on the ground floor. Easy and cheap for cloth cleaning!
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Accommodation's Reply
07 Jun 2026
Dear Guest, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your stay with us and felt warmly welcomed by our team. It’s also great to know that you found our staff well-trained and polite, and that you were comfortable in a clean and cozy room. We’re especially happy that the coin laundry facility on the ground floor added convenience to your stay and made it easier for you to take care of your laundry needs. Your kind words truly mean a lot to our team, and we sincerely appreciate your support. We look forward to welcoming you back again in the future. Warm regards, Cozy Hotel Management
N***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 23 week(s) ago
The hotel is clean, comfortable, the staff are friendly, it's close to KL Sentral so it's easy to get around, the check-in and check-out process is easy, it's not difficult to find a place to eat, basically everything is good.
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2 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Guest, Thank you for your wonderful feedback. We’re delighted to hear that you found our hotel clean and comfortable, and that our staff were friendly throughout your stay. It’s also great to know that our location near KL Sentral made it easy for you to travel anywhere conveniently. We’re glad that the check-in and check-out process was smooth and that you had no difficulty finding nearby dining options. Your kind words about every aspect of your stay truly mean a lot to our team. Thank you for your support, and we look forward to welcoming you back again in the future. Warm regards, Cozy Hotel Management
Marliana B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
All the facilities are nice and clean. If I come back, I'll definitely stay here.
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2 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Guest, Thank you for your kind feedback. We’re delighted to hear that you were satisfied with all of our facilities and found everything clean and well-maintained during your stay. We are especially happy to know that you would choose to stay with us again on your next visit. Your support means a lot to our team. We look forward to welcoming you back again in the future. Warm regards, Cozy Hotel Management
T***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
We loved our stay here! The staff are very helpful and very kind as well. The location is very strategic to all train stations & NU Sentral as well🙂 Highly highly recommended for all the tourists! Definitely will go back here again😄
3 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Guest, Thank you for your wonderful feedback. We’re delighted to hear that you loved your stay with us. It’s especially rewarding to know that our staff were helpful and kind throughout your visit. We’re also glad that you appreciated our strategic location near the train stations and NU Sentral, making it convenient for your travels. Your kind recommendation truly means a lot to us. Thank you for your support, and we are especially happy to know that you plan to stay with us again. We look forward to welcoming you back for another enjoyable stay. Warm regards, Cozy Hotel Management
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