8.7
Very Good
From 337 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.5

Meal

8.3

Location

9.1

Service and Facilites

8.6

People often mention about Cozy Hotel @ KL Sentral
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Staff Friendliness (43)
Distance to City Center (36)
Accessibility (36)
Bedroom (35)
Bathroom (35)
Hotel Area (31)
Ambiance (30)
Room Space (29)
Family Friendly (26)
Surroundings (25)
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Traveller Reviews Cozy Hotel @ KL Sentral

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40
Customer reviews
W***u
icon-Leisure
Leisure
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8.8
/10
Reviewed 7 day(s) ago
good hotel with good location.. easy access to everywhere
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Tristia W.
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9.7
/10
Reviewed 1 week(s) ago
The rooms are spacious, clean, and the location is excellent. The staff is also friendly and helpful. Highly recommended!
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P***g
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Leisure
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9.4
/10
Reviewed 2 week(s) ago
I've stayed here twice. The staff is friendly. The environment is a bit noisy. The room is comfortable. Only the toilet is slippery.
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r***a
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Leisure
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8.5
/10
Reviewed 2 week(s) ago
Good location. Exactly beneath KL Sentral station, there are shopping malls and many halal food courts.
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rezha p.
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Leisure
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8.8
/10
Reviewed 2 week(s) ago
Best location for tourists that are travelling around the city, just 3-5 minutes walk to the train station that is a hub to every corner of KL (and also train from airport). Many halal food options nearby and open 24/7.
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Niko H.
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6.6
/10
Reviewed 3 week(s) ago
the water went out in the middle of the night, so I couldn't take a shower.
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LINA
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Transit
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9.7
/10
Reviewed 3 week(s) ago
Strategic location right in front of Nu Mall. Walk down the escalator to the left, and it's easy to find. There's a laundry machine next to the hotel. Super fast and friendly service, clean rooms, and most importantly, no odor, and a standard, affordable price. The best, definitely coming back again.
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N***a
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
Very, very comfortable. This was my first stay at this hotel. The staff were all friendly and kind. The Wi-Fi was fast. The room was spacious and clean. Although the room didn't have a window, it was still comfortable and not stuffy. Highly recommended. 👍
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1 people find it helpful
M***k
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Leisure
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8.2
/10
Reviewed 4 week(s) ago
Near to KL Sentral for taking a bus, NU Sentral Mall.
1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for your feedback! We're glad our location near KL Sentral and NU Sentral Mall made your stay convenient. It’s great to know you had a pleasant experience. We look forward to welcoming you again at Cozy Hotel! Warm regards, Cozy Hotel Management
C***a
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Medical
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8.5
/10
Reviewed 4 week(s) ago
Near laundry & eating place. Easy to call Grab car
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Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you for your kind feedback! We're happy to hear that you found our location convenient—being close to laundry services, food outlets, and easy access to Grab transport is something many of our guests appreciate. We look forward to welcoming you back to Cozy Hotel soon! Warm regards, Cozy Hotel Management
Y***h
icon-Medical
Medical
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8.2
/10
Reviewed 6 week(s) ago
All thing is okay for me, for one night. Next, I will try again to stay here. Location okay, near from Kuala Lumpur sentral.
1 people find it helpful
Accommodation's Reply
27 Jun 2025
Dear Valued Guest, Thank you for your kind feedback! We're happy to hear that everything was okay during your one-night stay and that you found our location near KL Sentral convenient. We truly appreciate your support and look forward to welcoming you back for your next visit! Warm regards, Cozy Hotel Management
R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
strategic hotel, clean and spacious rooms, good wifi, hot water and air conditioning are good, but the room walls are thin, people chatting in the hallway or in the room can still be heard but beyond expectations everything is really good, can stay here again
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1 people find it helpful
Accommodation's Reply
27 Jun 2025
Dear Valued Guest, Thank you for your thoughtful and encouraging review. We're delighted to know that you enjoyed our clean and spacious rooms, strong Wi-Fi, and reliable hot water and air conditioning. It’s wonderful to hear that your overall experience exceeded expectations. We appreciate your feedback regarding the room soundproofing and will certainly take it into consideration as we continue working to improve guest comfort. We look forward to welcoming you back to Cozy Hotel on your next visit to KL! Warm regards, Cozy Hotel Management
V***a
icon-Leisure
Leisure
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9.4
/10
Reviewed 8 week(s) ago
The room is very spacious for a solo traveler like me. The staff has been friendly too. I like it on how the location is ±5 minutes away from the central train station (KL Sentral), making me easier to travel around KL. It was very clean too! Love it ~
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Accommodation's Reply
27 Jun 2025
Dear Valued Guest, Thank you for your lovely review! We're so happy to hear that you enjoyed the spacious room, our friendly staff, and the unbeatable convenience of our location near KL Sentral. It’s wonderful to know that everything—from cleanliness to comfort—met your expectations. We truly appreciate your kind words and look forward to welcoming you back to Cozy Hotel in the near future. Warm regards, Cozy Hotel Management
R***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
The hotel staff is friendly and the location is strategic.
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1 people find it helpful
Accommodation's Reply
27 Jun 2025
Dear Valued Guest, Thank you for your kind feedback! We’re glad to hear you found our staff friendly and appreciated our strategic location near KL Sentral. Your support means a lot to us, and we look forward to welcoming you back to Cozy Hotel soon. Warm regards, Cozy Hotel Management
T***n
icon-Medical
Medical
icon-origin-TRAVELOKA
8.4
/10
Reviewed 11 week(s) ago
stay here for my doctor appoitment around hotel , the room clean and staff really friendly and helping . but the room it is not like the advertise, the room is not spacious like the picture . maybe because of me and my husb is OKU. He with wheelchair . so the room a bit small to us. however, it is okay la , the room was cheap tho, kena la dgn harga, 🌸
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1 people find it helpful
Accommodation's Reply
23 May 2025
Dear Valued Guest, Thank you for sharing your honest feedback and for choosing to stay with us during your doctor appointment. We’re truly glad to hear that you found our staff friendly and helpful, and that the room was clean and reasonably priced. We sincerely apologize if the room size did not meet your expectations, especially considering your husband’s wheelchair needs. We understand how important accessibility and comfort are, and we truly appreciate your understanding. Your feedback is valuable, and we will continue working to improve our services and facilities, especially for guests with special needs. Wishing you and your husband all the best in health, Warm regards, Cozy Hotel Management
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Taufan
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
Have stayed here twice, the location is strategic, lots of food vendors and close to KL Sentral
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Accommodation's Reply
23 May 2025
Dear Valued Guest, Thank you for staying with us again and for your kind words! We’re delighted to know you found our location strategic and convenient, with easy access to food vendors and KL Sentral. It’s always a pleasure to welcome back returning guests like you. Looking forward to your next visit! Warm regards, Cozy Hotel Management
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Shinta W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
the hotel is easy to reach, strategic location close to many modes of transportation and souvenir centers, friendly staff, varied food, superrrrr clean rooms. I will definitely stay there again if I go to KL
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Accommodation's Reply
23 May 2025
Dear Valued Guest, Thank you so much for your kind and enthusiastic review! 😊 We’re thrilled to hear that you enjoyed our convenient location, nearby transport options, delicious food choices, and especially our clean rooms and friendly staff. Your satisfaction means a lot to us, and we truly look forward to welcoming you back on your next trip to Kuala Lumpur! 🌟 Warm regards, Cozy Hotel Management
Relina
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel staff is very friendly, the hotel is also clean. If I go to KL again, I can stay here again.
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Accommodation's Reply
23 May 2025
Dear Valued Guest, Thank you for your wonderful feedback! 🌟 We’re delighted to hear that you appreciated the cleanliness of our hotel and the friendliness of our staff. It means a lot to us that you would consider staying with us again on your next visit to KL. We look forward to welcoming you back soon! 😊 Warm regards, Cozy Hotel Management
Indira n. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Strategic location, friendly staff, clean room. But the bed is too small for a queen size.
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1 people find it helpful
Accommodation's Reply
23 May 2025
Dear Guest, Thank you for your kind review and for highlighting the strategic location, friendly staff, and clean room — we truly appreciate your feedback! 😊 We’re sorry to hear that the bed size did not meet your expectations. We’ll definitely look into this and work on ensuring our room descriptions and standards are consistent and comfortable for all our guests. Looking forward to welcoming you again soon! Warm regards, Cozy Hotel Management
H***n
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
The staff was very friendly and accommodating.
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Accommodation's Reply
23 May 2025
Dear Guest, Thank you so much for your kind words! We’re delighted to know that our staff made a positive impression during your stay. Your appreciation truly motivates us to keep delivering warm and welcoming service. We hope to see you again soon at Cozy Hotel! Warm regards, Cozy Hotel Management
Number of reviews per page
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