8.6
Very Good
From 3,801 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.8

Service and Facilites

8.7

People often mention about Amaris Hotel Darmo - Surabaya
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Staff Friendliness (61)
Distance to City Center (54)
Bedroom (52)
Accessibility (49)
Ambiance (46)
Hotel Area (46)
Taste (46)
Bathroom (45)
Variety (43)
Surroundings (41)
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Traveller Reviews Amaris Hotel Darmo - Surabaya

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Customer reviews
Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
The staff are friendly, the rooms are clean, check-in is fast.
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Accommodation's Reply
21 Aug 2025
Dear Mrs. Y*a, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your experience and for your excellent review. We are pleased to know that the staff's friendliness, the cleanliness of the room, and the fast check-in process left a positive impression on you. Your feedback and appreciation are valuable evaluation materials so that we can continue to maintain and improve the quality of our services in the future. We look forward to welcoming you back on your next visit with an equally memorable experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
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L***n
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 day(s) ago
The staff is friendly, the hotel is quite clean, the room AC is not cold enough, the breakfast is delicious and quite varied.
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Accommodation's Reply
21 Aug 2025
Dear Mr. L*n, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your experience and for your positive review. We are pleased to know that the friendliness of the staff, the cleanliness of the hotel, and the quality of the breakfast left a positive impression on you. We also noted your feedback regarding the comfort of the air conditioning in your room. This is valuable information for our evaluation so that we can improve the quality of our facilities and services in the future. We look forward to welcoming you back on your next visit and providing you with a more memorable experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
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Suryadi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I was very satisfied with the hotel's service and facilities. I'll definitely stay here again next time.
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Accommodation's Reply
21 Aug 2025
Dear Mr. Suryadi, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your excellent review and rating. We are delighted to learn that you were satisfied with our hotel's services and facilities. Your positive feedback and recommendations motivate us to continuously maintain and improve the quality of our services. We look forward to welcoming you back on your next visit for an equally memorable experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
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Ester S. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Stay for 4 nights, quite good breakfast, and the bed was comfortable.
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Accommodation's Reply
21 Aug 2025
Dear Ms. Ester S. M., Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your experience and for giving us a very good rating. We are delighted to know that you enjoyed the breakfast and found the bed comfortable during your stay. Your appreciation and feedback are truly valuable for us to continue maintaining and improving our service quality. We look forward to welcoming you back on your next visit for another memorable experience at Amaris Hotel Darmo Surabaya. Sincerely, Management
R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly staff, delicious food, clean and tidy rooms, convenient location, cheap GoFood, just go to Amaris, guys.
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Accommodation's Reply
08 Aug 2025
Dear Mr./Ms. R*n, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you very much for your time and positive review. We are very happy to know that you are satisfied with the friendliness of our staff, the cleanliness of our rooms, and the quality of our food. We also appreciate your recommendation and the encouragement you shared. We look forward to welcoming you back for another memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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andik s.
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
Safe check in and check out. Friendly and punctual staff.
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Accommodation's Reply
08 Aug 2025
Dear Mr. Andik S., Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your excellent rating. We are pleased to hear that the check-in and check-out process was safe and smooth, and that our friendly and responsive team made a positive impression on you. We look forward to welcoming you back for another memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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didiksetiawanbinsusadik
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
clean, breakfast is also delicious, close to the mosque
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Accommodation's Reply
29 Jul 2025
Dear Mr. Didik S., Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your experience staying with us. We are very pleased to know that you were satisfied with the cleanliness of the hotel, the breakfast we served, and our location close to the mosque. Your appreciation is a motivation for us to continue improving the quality of service and comfort for all our guests. We look forward to welcoming you again on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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W***i
icon-Leisure
Leisure
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10.0
/10
Reviewed 5 week(s) ago
Very comfortable, friendly service and close to the city, the breakfast is complete and delicious.
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Accommodation's Reply
25 Jul 2025
Dear Mr./Ms. W*i, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your experience staying with us. We are very pleased to know that you were satisfied with the staff service, the comfort of your room, and the complete and delicious breakfast. Your appreciation for the hotel's strategic location is a great motivation for us to continue improving the quality of our services. We look forward to welcoming you back on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
friendly staff will come here again
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Accommodation's Reply
25 Jul 2025
Dear Mr./Ms. S*n, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to leave a positive review regarding your stay with us. We are very pleased to know that the friendliness of our staff left a good impression on you. Reviews like this are a great motivation for our entire team to continue to maintain and improve the quality of our services. We look forward to welcoming you back on your next visit and providing you with an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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Ediman M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Strategic location, suitable for family stay
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Accommodation's Reply
25 Jul 2025
Dear Mr. Ediman M., Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your positive review. We are delighted to learn that our hotel's strategic location and the comfort we offer make it a great choice for a family stay. Your review is an encouragement for us to continue providing the best service for our guests' satisfaction. We look forward to welcoming you and your family back on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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L***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Overall it was good and the location is near the city.
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Accommodation's Reply
25 Jul 2025
Dear Mr./Ms. L*a, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to provide a review. We are pleased to know that you were satisfied with your overall stay, especially with our hotel's strategic location close to the city center. Your review is a motivation for us to continue improving the quality of service and comfort. We look forward to welcoming you back on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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A***a
icon-Staycation
Staycation
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8.5
/10
Reviewed 6 week(s) ago
Overall, it's worth the price. The service is excellent. It's family-friendly, especially for seniors, as the elevator is directly in front of the reception. The restaurant on the first floor also makes it easy to go out immediately after breakfast.
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Accommodation's Reply
25 Jul 2025
Dear Mr./Ms. A*a, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to share your review of your stay with us. We are very pleased to know that you were satisfied with the staff service, the easy elevator access to your room, and our restaurant facilities that made your activities after breakfast easier. Your appreciation for the comfort of our hotel for your family is a motivation for us to continue improving the quality of our services and facilities. We look forward to welcoming you and your family back on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Sincerely, Management
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L***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, the breakfast menu is delicious. Strategic location.
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Accommodation's Reply
06 Jul 2025
Dear Mr./Mrs. L*a*, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for the review and rating that Mr./Mrs. L*a* has given. We are pleased to know that you are satisfied with the friendliness of our staff, the delicious breakfast menu, and the strategic location of the hotel. We hope to welcome you back again on your next visit and provide an equally memorable stay experience. Best regards, Management
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Heri S.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
nice place, clean, friendly staff. but unfortunately there is only 1 toothbrush even though we are in 1 room with 2 people
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Accommodation's Reply
06 Jul 2025
Dear Mr. Heri S., Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for the positive review that Mr. Heri S. has given. We are very pleased to know that you feel comfortable with the cleanliness of the hotel, the friendliness of the staff, and the overall atmosphere of your stay at our place. Regarding the toothbrush kit, we apologize for the inconvenience caused. As per our standard setup, 1 toothbrush is provided per room. However, if additional is needed, we will be happy to complete it upon request. Our team is ready to assist whenever needed. We look forward to welcoming Mr. Heri S. back on your next visit for an equally memorable stay experience. Best regards, Management
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K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Overall it's great, the staff is also friendly, but the parking lot is not spacious enough so the car has to be turned on a little bit to move hehe But the AC also works well and is also cold Hot water also works well The sink also has hot water Overall it's great Still in the city center and close to food, close to the zoo too The breakfast food is also delicious, there's even penyetan in the morning hahaha
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1 people find it helpful
Accommodation's Reply
27 Jun 2025
Dear Mr./Mrs. ke*a, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your positive review and high marks. We are very pleased to know that our staff service, room comfort, hot water facilities, and breakfast menu can provide a memorable and enjoyable stay experience. We also noted the feedback regarding the limited parking area, and we have conveyed this to the relevant team for future attention. We hope to welcome Mr./Mrs. ke*a back on your next visit for an equally memorable stay experience at Amaris Hotel Darmo Surabaya. Best regards, Management
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N***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel is located in the city center, easy to access anywhere.
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Accommodation's Reply
27 Jun 2025
Dear Mr./Mrs. N*h, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your positive review and perfect rating. We are pleased to know that our hotel's strategic location in the city center can provide easy access during your stay in Surabaya. On behalf of the entire team, we would like to thank you for your trust. We hope to welcome you back again on your next visit for an equally memorable stay at Amaris Hotel Darmo Surabaya. Best regards, Management
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U***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Comfortable hotel, and quite clean. but the lights need to be fixed because some of them went out. the price is also quite friendly
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Accommodation's Reply
27 Jun 2025
Dear Mr./Mrs. U*a, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for taking the time to provide a review of your stay with us. We are pleased to know that the comfort of our rooms and the cleanliness of our hotel have given you a positive impression during your stay, as well as the friendly price. We apologize for the inconvenience related to the room lights going out. We have forwarded this feedback to the relevant team to be followed up immediately so that similar things do not happen again in the future. We hope to welcome you back to Amaris Hotel Darmo Surabaya on your next visit for an equally memorable stay experience. Sincerely, Management
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L***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Improve service, may you always be successful.
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1 people find it helpful
Accommodation's Reply
13 Jun 2025
Dear Mr./Mrs. L*n, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for the perfect score and support that you have given us. We greatly appreciate your suggestions to continue improving our services, as this is a motivation for the entire team to always strive to provide a better stay experience. On behalf of the entire team, we would like to thank you for the recommendations that you have given to readers and prospective guests. We hope to welcome you back on your next visit for an equally memorable stay experience. Sincerely, Management
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Feiyanto
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Best accommodation for the best price in town.
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Accommodation's Reply
12 Jun 2025
Dear Mr. Feiyanto, Warm greetings from Amaris Hotel Darmo Surabaya. Thank you for your kind words and for recommending us as the best accommodation at the best price in town. We’re delighted to know that our value proposition and service met your expectations. On behalf of our entire team, we appreciate your recommendation to future guests. We look forward to welcoming you back on your next visit for another memorable stay. Best regards, Management
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Very comfortable and family friendly
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Accommodation's Reply
30 May 2025
Dear Mr./Mrs. F*a, Warm greetings from Amaris Hotel Darmo Surabaya. We would like to thank you for your positive review and perfect score. We are pleased to know that you felt comfortable during your stay and that our hotel provides a family-friendly atmosphere. On behalf of the entire team, we would like to thank you for the recommendations you have given to our readers and prospective guests. We look forward to welcoming you back on your next visit for an equally memorable stay experience. Best regards, Management
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Number of reviews per page
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