I booked an executive suite for two nights through the app. The description stated it had a bathtub, but upon check-in, it wasn't. When I complained to the receptionist, I was told there was only one executive room with a bathtub, and someone had already checked in. I was very disappointed with the staff's response, who said the app was lying. The next day, for the second night, I was upgraded to a nicer Meritin Suites room. Although I only used it briefly because I had to leave for the airport early in the morning, it was enough to soothe my son's disappointment. And the receptionist on duty that day also apologized to us. However, if there is only one executive room with a bathtub, please don't sell two rooms to customers who pay a high price. Thank you.

The bedroom was clean. The service was friendly.

Very nice and comfortable place to stay, close to everywhere

If you stay there often, the staff will remember you so you don't need to deposit anymore to enter.

The room is too small for bringing a baby

Strategic location, heritage town.

Friendly staff, clean, a lot of restaurants and minimarket around.

It's quite good for families to go for check-ups at ESC and Borneo Medical Center.

Hey! Just wanted to say—my stay was honestly so great. Everyone was super nice, the room was spotless and cozy, and everything just felt easy and relaxed. The location's perfect too—right near the city and super close to a convenience store, which made things really convenient. Thanks a ton! I'll for sure be coming back next time I'm around.

The hotel is nice and comfortable, close if you want to go for a walk.

Great location at a very quaint street in the heart of the city.

The location is strategic! In front of the hotel, there is a small supermarket, which is easy for us to get some necessities and all. The staff was friendly, and the room is nice. We got the most top level, and there's no sound disturbing from the road-site. Quite near to the waterfront if I walk, but for elderly people, it may be too tiring or far to walk there.

Near the city center, around the hotel lots of food is sold and there is also an Everise supermarket.

Good hotel, on main bus route to orangutans, can walk to riverside in 10-15 minutes.

I lost 2 cans of soda in the refrigerator as I was asked to move from 1 room to another due to occupancy rate. However, when I asked for 2 cans of soda in the previous room, the lobby staff only gave us 1 back and told us another 1 might be taken by the cleaning staff. I was so disappointed as there is no responsibility over this matter. The cleaning staff said they don't know where is the other can of soda. A bunch of irresponsible staff. Please be careful of your belongings if you are to choose to stay at this hotel.

The price is right and the location is good for finding food and the rooms are clean and comfortable.

The hotel is clean and fragrant, although the hotel is small but it feels luxurious. The staff service is good and friendly. The breakfast is also suitable for me. Everywhere is close, next time I want to stay here again if I go to Kuching 👍🏻👍🏻 Keep up the spirit, Meritin Hotel staff, to continue providing good service

Clean and simple hotel with a great location, where you can get food just 50 m away and walk around to the riverfront. Breakfast has very little choice and should provide more variety and not the same menu every day.

Location is great. Friendly and helpful staff. Breakfast is average. However, cleanliness can be improved, especially the towels.

Love this hotel so much, will back again and again.