Traveloka (449)
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8.6
Very Good
From 449 reviews
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Cleanliness
8.8
Room Comfort
8.8
Meal
8.5
Location
8.6
Service and Facilites
8.7
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Traveller Reviews Tenera Hotel
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40
Customer reviews
G***t
Business
10.0
/10
Reviewed 4 week(s) ago
The staff is very good. They assist me politely, it makes customers very comfortable and love to come again.
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H***i
8.5
/10
Reviewed 6 week(s) ago
Okay, that's it. Guests who bring their own vehicles and need to commute from the hotel to outside business may be a little affected by the parking fee. Male staff, especially those who work the evening shift as front desk staff, need to learn work ethics. Distinguish between your character as an employee and your personality.
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H***i
8.5
/10
Reviewed 6 week(s) ago
It was okay. I just thought some male staff at the reception (noon shift) could have learned more about etiquette being front desk staff. Furthermore, registered guests staying at Concorde or Hilton are exempt from parking fees. Maybe Tenera wants to follow suit.
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h***h
8.5
/10
Reviewed 11 week(s) ago
Tenera Hotel everything is satisfactory. Clean. Many breakfast options. Can stay again next time. Thank you to all the Tenera staff who serve guests with a smile.
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s***l
Business
8.8
/10
Reviewed 31 week(s) ago
comfortable and customer friendly. breakfast is delicious and varied.
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Badrol M.
Leisure
6.6
/10
Reviewed 42 week(s) ago
Very upset because need to pay for parking which is free compared to others hotel.
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RJ
Rahayu J.
8.5
/10
Reviewed 72 week(s) ago
Easy checked in. Big room, nice breakfast buffet. Parking provided.
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ta
tengku a. s.
9.4
/10
Reviewed 78 week(s) ago
1st dapat bilik biasa seperti dibooking tapi ada banyak lipas kecil-kecil. Report kepada staff dan request tukar bilik. Supervisor hotel tukar dan terus upgrade kepada family room FOC. Terima kasih.
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rk
raja k. s. b. r. a.
10.0
/10
Reviewed 80 week(s) ago
Semuanya memang terbaik. Bilik, toilet, kebersihan, parking, breakfast, swimming pool, layanan staff 👍🏻✅.
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DR
Daniel R.
9.1
/10
Reviewed 80 week(s) ago
Overall it was a good stay. Except for the breakfast, it was terrible on that day. We started having our breakfast on 9am, but the foods all all gone. Finish. Not even e bread, coffee. And no effort to refill it, very bad experience.
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MA
Muhamad A.
7.0
/10
Reviewed 87 week(s) ago
1. Room is placed near generator/compressor? Noisy all night until it shut down. 2. No teeth brush set given. 3. Standee lamp inside room not working. It is not bad, but okay. But the noise, I can't compromise about it.
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AZ
Ayfa Z.
10.0
/10
Reviewed 90 week(s) ago
The food was really delicious. Pillow and bed are really comfortable. Toilet is clean. Ample parking. Opposite of this hotel got a night market on Tuesday night. Nice smell upon entering the hotel lobby.
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RM
Rozlinawati M. A.
8.5
/10
Reviewed 94 week(s) ago
Very comfortable, big and clean room.
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NORITA BINTI MOHD NOH
8.8
/10
Reviewed 96 week(s) ago
Have to improve the breakfast. No taste.
1 people find it helpful
suhizam bin shamsudin
9.1
/10
Reviewed 104 week(s) ago
They gave level 16 room which is very smelly & musty, however thanks to the receptionist, she allow me to change my room to level 8. Pleasant room, no weird smell, air conditioner & water heater functioning well, water presure very strong & very comfy bed & pillow. Delicious Breakfast buffet with lots of choices.
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HS
HALIMATON S. B. P.
9.7
/10
Reviewed 104 week(s) ago
Pleasant stay. Check in smooth. Bed so comfortable. Sparkling clean. Variety of breakfast menu but many guest and long que to take food. No problem with parking space. All facilities function well.
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NS
NUR S. B. R.
8.5
/10
Reviewed 104 week(s) ago
Stayed during Hari Raya Aidiladha. Accommodation & facilities are good. But a bit frustrated with breakfast menu. Even though quite varieties but there are few food are cold, even half boiled egg are cold.
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Accommodation's Reply
14 Jul 2023
Dear Valued Guest,
Thank you for taking the time to let us know about your experience while staying with us.
Providing the highest level of hospitality and maintaining a comfortable environment for our guests is our number one priority and we sincerely apologize for failing to meet your expectations and causing the inconvenience. We have shared your feedback with the respective team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.
We hope you choose to stay with us again when your travels bring you back to the area.
Best regards,
Management
Hotel Tenera
zb
zuraida b. J.
10.0
/10
Reviewed 105 week(s) ago
Staf hotel yang mesra & baik. Bilik luas & bersih. Saya akan menempah lagi di masa yang akan datang.
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NN
Nurfatin N. M. M.
9.7
/10
Reviewed 106 week(s) ago
ok best The room is spacious and comfortable. Breakfast with a lot of variety is best.
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NA
NOOR A. B. A.
10.0
/10
Reviewed 109 week(s) ago
Best hotel in Bangi with great hospitality.
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