Overall Ratings & Reviews Royal Hotel Hanoi

Mattress is as hard as rock, overall items in the room is a bit dusty and old, making streaking noise. Not recommend

Poor soundproofing so the other rooms are noisy and I can't rest.

Service and everything was great. Convenient to travel, very reasonable price. Clean room 👌

Friendly staff, convenient location.

Poor quality, unwatchable TV, degraded rooms

The reception is enthusiastic, cheerful, the hotel is extremely good, the price is too affordable, right near the Temple of Literature and many other famous places.

Room is too small, not enough facilities

Issuing invoices for business guests is extremely annoying, the staff receiving the information informed that the information has been transferred to the accountant to issue the invoice, but more than 10 days later, there was no response even though after 2-3 days, I contacted them. prompt, then call to contact the hotel owner, this tone of voice says that the invoice is issued by the app, ask to contact the app to make the invoice! When contacting the app, it said that the invoice could not be issued for a month, could not support, said that I should contact the hotel directly to get the invoice (I have to pay 10% more VAT although if it is correct then VAT is included in the room price) ). I asked the app not to wait to get the bill because I really have no sympathy for the hotel but the app side refuses to support it! I think, I am a customer, have used the service, have taken steps to get a business bill from before check-in, after check-in also confirmed with the reception, but the inconvenience and delay more than 15 Just giving feedback to customers, really, the experience of using the service couldn't be worse! I know there are places here and there, but handling this situation makes me feel inflexible and supports customers (service users) to write to friends who need an invoice, call directly. for convenience, but through an intermediary app to spend and get annoying and annoying! haizz! I attached a picture from the time I worked with the receptionist who gave the invoice information to the time when she asked me to contact the owner to receive information that the party does not support invoicing - tell me to contact the app for support -> this proves that I was very proactive in communicating, and then received a terrible experience!

Phòng không giống trên ảnh, nhỏ, cũ, chăn ga không sạch sẽ, điều hoà ở vị trí không hợp lý nên nóng, không nhiệt tình hỗ trợ khách hàng

The receptionist lacks courtesy, poor communication. Room is very small and lacks personal belongings. Minibar / drinking water in refrigerator has been opened but kept in refrigerator. Free supplies missing - not in quantity as advertised. Bad service like motel - Not 3 stars as noted. The price is not worth it! 🥵🙏🏻🤮👎🏻

The hotel smells of cigarettes, the room is so overwhelming I stayed in 101, the dust bed was lying all night itching, I moved to another hotel The only thing that was satisfied was the extremely friendly receptionist

small, old room. poor breakfast.

The hotel said the room price does not include breakfast?

The room is very clean, the people very nice and helpfull. 😊

The owner is cute, quite satisfied with the breakfast of the hotel, clean rooms, will return when coming to Hanoi

I'm not happy when the note need to have bathtub + set up honey moon that are not there?

Room is too small, the room is over the pond, causing trouble and thinking.

Beautiful, friendly and sincere lady receptionist. The male receptionist is also friendly and informative. That's the advantage of this hotel. When they arrived they were immediately greeted with enthusiasm. The room is clean and comfortable. Near Mausoleum and Temple of Literature. I am satisfied to stay here and hope to return here.

The hotel is small, but taking photos is very big. The number of messy roads to Taxi or Google Map could not be found. :(

Happy staff, clean room!