8.4
Very Good
From 237 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.5

Meal

8.2

Location

8.2

Service and Facilites

8.2

People often mention about Maple Hotel & Apartment
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Distance to City Center (4)
Surroundings (2)
Family Friendly (2)
In-house Restaurant (2)
Accessibility (1)
Staff Friendliness (1)
Wifi (1)
Soundproof (1)
Bedroom (1)
Bathroom (1)
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Traveller Reviews Maple Hotel & Apartment

Number of reviews per page
20
40
Customer reviews
NGUYEN T. V.
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9.7
/10
Reviewed 4 week(s) ago
Hotel in the center, convenient for traveling, suitable for families
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Do Hue L.
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Staycation
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8.5
/10
Reviewed 15 week(s) ago
Hotel ok, swimming pool ok, parking lot is a bit small because it's in an alley. But overall ok
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1 people find it helpful
Lam X. V.
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Staycation
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8.8
/10
Reviewed 15 week(s) ago
Good value for money, convenient central location
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1 people find it helpful
Như M. B. V.
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Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 63 week(s) ago
Small, cramped room. In the morning, I was in a hurry to go on a tour so I went down to the buffet counter to get some sandwiches to take away, but the staff refused to let me bring them out and made me return them. Maybe I'm afraid I'll steal something. Been here twice already but this time I was disappointed.
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2 people find it helpful
L***e
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9.7
/10
Reviewed 64 week(s) ago
Delicious food, clean rooms, friendly staff
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5 people find it helpful
L***e
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Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 65 week(s) ago
Clean room, same as photo. The minus point is that it's a bit cramped and dark, and the balcony has a hot air conditioner in the next room so it's noisy
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Le Hoang P. N.
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9.1
/10
Reviewed 73 week(s) ago
phòng giống hình, đường vô khách sạn hơi nhỏ, giờ cao điểm di chuyển hơi căng. Nhưng nhân viên hỗ trợ nhiệt tình, vị trí gần trung tâm có thể đi bộ ra quãng trường, ngắm biển, xung quanh có nhiều quán ăn.
5 people find it helpful
Mai V. K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 126 week(s) ago
Food and services are great. Price is affordable.
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Accommodation's Reply
03 May 2023
Dear Ms Thuy Tien! Thank you for staying at Maple Hotel and Apartment and sharing this lovely review. We are so delighted to hear of your great experience with our staff as well as the breakfast. We’re looking forward to having you again as our guest in the future. Best regards.
phan n. h.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 160 week(s) ago
Phòng ổn, cách âm chưa tốt, ăn sáng ngon! Đường vào khách sạn 1 đoạn la vào hẻm chỉ vừa đủ xe 7 chổ
4 people find it helpful
Accommodation's Reply
04 Sep 2022
Dear Guest! Maple Hotel and Apartment Nha Trang would like to send you our sincere thanks for choosing our hotel during your stay in Nha Trang Beach City. We hope you had a pleasant stay and look forward to welcoming you at Maple Hotel and Apartment in the near future. Best regards.
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Ho Quang A. V.
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5.7
/10
Reviewed 167 week(s) ago
Sàn lúc nhận phòng hơi dơ, hành lang thang máy tối
1 people find it helpful
Accommodation's Reply
13 Jul 2022
Dear Mr. Mr. Vu! Maple Hotel and Apartment Nha Trang would like to send you our sincere thanks for choosing our hotel during your stay in Nha Trang Beach City. We would also appreciate your feedback regarding the room and corridor issues. We will try to improve our services to bring satisfaction to our customers. We hope we will have the opportunity to welcome you at Maple Hotel and Apartment in the near future. Best regards.
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Ngo T. T.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 179 week(s) ago
The road to the hotel is too small for a 16-seat car to enter, the service staff is too bad for guests to carry their own luggage to the room without anyone to help.
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1 people find it helpful
Accommodation's Reply
01 May 2022
Welcome! Thank you for staying at Maple Hotel & Apartment and for taking the time to share your feedback. We regret that some services did not meet your expectations and we sincerely apologize for any inconvenience caused. We are constantly improving our facilities as well as our staff to bring the best quality of service to our customers. We hope to have the opportunity to welcome you back for another stay. Best regards.
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Ngo T. T.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 179 week(s) ago
The hotel is old, there is no staff to welcome and carry luggage, in the small street, 16-seat cars cannot enter, so you have to walk in.
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2 people find it helpful
Accommodation's Reply
01 May 2022
Welcome! Thank you for staying at Maple Hotel & Apartment and for taking the time to share your feedback. We regret that some services did not meet your expectations and we sincerely apologize for any inconvenience caused. We are constantly improving our facilities as well as our staff to bring the best quality of service to our customers. We hope to have the opportunity to welcome you back for another stay. Best regards.
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Thi H. N. T.
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6.1
/10
Reviewed 183 week(s) ago
The floor is quite dirty. The head of the bed has a lot of dust and hair. The swimming pool is sandy, the water is a bit cloudy. The rest is ok
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1 people find it helpful
Accommodation's Reply
06 Apr 2022
Hello, Ms. Hong! Thank you for choosing Maple Hotel & Apartment for your recent stay. We also welcome your comments on the condition of the room and swimming pool. These feedbacks have been shared with the Management and the entire staff so that we can fix the shortcomings you mentioned. Once again, thank you for staying with us and we will be delighted to have the opportunity to welcome you back for another visit in the future. Best regards.
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Thanh Hiep Pham
icon-origin-TRAVELOKA
5.8
/10
Reviewed 184 week(s) ago
1. The hotel room is not true to reality, booked a room with a view, has breakfast but does not have it. 2. The reception was slow, not enthusiastic, asked to borrow a phone charger but did not lend it 3. The elevator was full of garbage, very bad because the cleaning car was dirty moving with the elevator with the customer 4. no There is a regular front desk. Generally not satisfied. first and last time in Maple
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1 people find it helpful
Accommodation's Reply
18 Mar 2022
Dear Guest! Maple Hotel and Apartment Nha Trang would like to send you our sincere thanks for choosing our hotel during your stay in Nha Trang Beach City. We also welcome your feedback. The room you have booked is a Deluxe Double with a balcony, no view. Room rates without breakfast are shown on the booking page. These feedbacks have been shared with the Management and all employees so that we can overcome the shortcomings you mentioned. We hope we will have the opportunity to welcome you at Maple Hotel and Apartment in the near future. Best regards.
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Gia P. H.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 187 week(s) ago
The big hotel is located in the alley, the car is very difficult to get in and out, the reception is not very friendly, but the room is beautiful, luxurious, enthusiastic security, so the security tip
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2 people find it helpful
Accommodation's Reply
23 Feb 2022
Dear Customer! Maple Hotel and Apartment Nha Trang would like to send you our sincere thanks for choosing our hotel during your stay in Nha Trang Beach City. We appreciate your comments and suggestions. That will be the motivation for us to improve the quality of our services. We hope we will have the opportunity to welcome you at Maple Hotel and Apartment in the near future Best regards.
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Nguyen T. N.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 187 week(s) ago
The apartment is cool, clean, fully equipped, and the furniture in the new apartment. The parking lot is tight and difficult to get in and out of the hotel. It's difficult for cars to get in and out of the hotel
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Accommodation's Reply
18 Mar 2022
Dear Guest! Thank you for your stay and helpful comments about our hotel. It is a strong motivation to encourage hotel staff to become professional people taking care of customers. We hope to have the opportunity to welcome you back to Maple Hotel & Apartment in your next trips. Best regards.
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Duong v. h.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 188 week(s) ago
maybe it's the epidemic season, so everything doesn't seem ready to go into operation, the restaurant is closed, the swimming pool looks old, the corridor is not clean and tidy, and there are also unused items in the hallway...
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4 people find it helpful
Trng Q. H. T.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 189 week(s) ago
This is my 3rd time staying here, this time was really a bad experience, partly because of covid the room was not very clean, before that the hotel was full the day before, so I had to check in late. Service The hotel is too degraded, the rooms have a musty smell even though someone has lived there before, the house drainage is slow due to stuffiness, the hotel has a car park but with YC is a family room reservation, I booked 2 rooms in which 1 family room of 4 people is still required to bring the car to the parking lot more than 1km away to park, and incur an additional parking fee while this part should be borne by the hotel, the security guard who keeps the car has a good attitude as well. not good, not willing to advise customers, in general will not come back again
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2 people find it helpful
Truong
icon-origin-TRAVELOKA
6.5
/10
Reviewed 189 week(s) ago
Temporarily, the safe didn't open when cleaning the previous guest's room, so I couldn't use it, the soundproofed room was poor, hearing the sound of the next room and the hallway was like talking next door.
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1 people find it helpful
Long P. N. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 189 week(s) ago
Room as pictured, spacious. There is a bit of a lack of an electrical outlet, probably due to the lack of staff, so the room was not cleaned carefully.
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