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Portola Arabia Hotel

Explore Portola Arabia Hotel

Overall Ratings & Reviews Portola Arabia Hotel

Traveloka (1,169)
Other sources (4)
8.1
Very Good
From 1,169 reviews
Provided by travellers on
Cleanliness

8.0

Room Comfort

7.9

Meal

8.0

Location

8.5

Service and Facilites

8.1

People often mention about Portola Arabia Hotel
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Distance to City Center (35)
Ambiance (34)
Bedroom (30)
Bathroom (30)
Accessibility (28)
Taste (27)
Staff Friendliness (25)
Hotel Area (25)
Variety (24)
Surroundings (23)
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Traveller Reviews Portola Arabia Hotel

Number of reviews per page
20
40
Customer reviews
Z***r
icon-origin-TRAVELOKA
5.4
/10
Reviewed 2 week(s) ago
The room should have been checked before the guest moved in. However, the air conditioning was very noisy, and when they moved to a new room, the floor was still sticky.
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Accommodation's Reply
30 Sep 2026
Dear Valued Guest, This is a message from Portola Arabia Hotel expressing our gratitude for taking the time to write a valuable review about your recent stay. We apologize if there was anything that caused you inconvenience during your stay. Your comments and suggestions will be used to evaluate and improve our services in the future. We hope to have the opportunity to serve you better in the future. Sincerely, Taufik, Head of Front Office
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F***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The rooms are clean, comfortable, and spacious. Perfect for families on a weekend getaway or family vacation.
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Accommodation's Reply
28 Sep 2026
Dear Valued Guest, This is a message from Portola Arabia Hotel expressing our gratitude for taking the time to write a valuable review about your stay. We are delighted to hear that you enjoyed your stay with us. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Sincerely, Taufik, Head of Front Office
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M***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Good and nice, food is also delicious.
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Accommodation's Reply
14 Sep 2026
Dear Gentlemen/Ladies, This is a message from Portola Arabia Hotel. We would like to express our gratitude for taking the time to write a valuable review about your stay at Portola Arabia Hotel. We are delighted to hear that you enjoyed your stay with us. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Sincerely, Taoufik, Head of Front Office.
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S***I
icon-origin-TRAVELOKA
5.0
/10
Reviewed 8 week(s) ago
Please be polite and watch your mouths so as not to make fun of the guest who took three 2cm pieces of fried chicken. Please educate them that with the self-service buffet dining concept, guests can take multiple servings. If the hotel objects to guests taking small pieces of fried chicken, write a very large note, 'One plate can only take one 2cm piece of chicken!' So guests won't take more than one!
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2 people find it helpful
Accommodation's Reply
25 Aug 2026
Dear Valued Guest, This is a message from Portola Arabia Hotel expressing our gratitude for taking the time to write a valuable review about your recent stay. We apologize if there was anything that caused you inconvenience during your stay. Your comments and suggestions will be used to evaluate and improve our services in the future. We hope to have the opportunity to serve you better in the future. Sincerely, Taufik, Head of Front Office
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a***i
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 9 week(s) ago
The AC is not cold enough, maybe because the room size does not match the AC PK.
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Accommodation's Reply
11 Aug 2026
Dear Valued Guest, This is a message from Portola Arabia Hotel expressing our gratitude for taking the time to write a valuable review about your stay. We are delighted to hear that you enjoyed your stay with us. Your suggestions and feedback will be used to improve our services in the future. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel soon. Sincerely, Taufik, Head of Front Office
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Alvin T.
icon-origin-TRAVELOKA
5.9
/10
Reviewed 9 week(s) ago
Sorry to Portola Management, just a suggestion; the bed sheets need to be washed or replaced, there are mice, the sofa legs are loose, the bathroom cleanliness needs to be improved.
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Accommodation's Reply
08 Aug 2026
Dear Mr. Alvin T., Greetings from Portola Arabia Hotel. Thank you for taking the time to write a valuable review about your stay at Portola Arabia Hotel. We are delighted to hear that you enjoyed your stay with us. Your comments and suggestions will be used to improve our services in the future. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel soon. Sincerely, Taoufik, Head of Front Office
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Y***t
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Friendly hotel staff, clean and comfortable rooms, complete breakfast, strategic location
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1 people find it helpful
Accommodation's Reply
06 Aug 2026
Dear Valued Guest, This is a message from Portola Arabia Hotel expressing our gratitude for taking the time to write a valuable review about your stay. We are delighted to hear that you enjoyed your time with us. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Sincerely, Taufik, Head of Front Office
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Y***t
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Everything is ok. Strategic location, clean and comfortable room, good breakfast, friendly staff
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, This is a message from Portola Arabia Hotel expressing our gratitude for taking the time to write a valuable review about your stay. We are delighted to hear that you enjoyed your stay with us. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Sincerely, Taufik, Head of Front Office
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Y***t
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Strategic location, clean hotel, comfortable rooms, delicious breakfast, friendly staff.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, This is a message from Portola Arabia Hotel expressing our gratitude for taking the time to write a valuable review about your stay. We are delighted to hear that you enjoyed your stay with us. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Sincerely, Taufik, Head of Front Office
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Y***t
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Friendly staff, clean hotel, comfortable rooms, delicious breakfast, strategic location
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, This is a message from Portola Arabia Hotel expressing our gratitude for taking the time to write a valuable review about your stay. We are delighted to hear that you enjoyed your stay with us. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Sincerely, Taufik, Head of Front Office
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Y***t
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Suitable for business trips, strategic location, comfortable and clean rooms, delicious food.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Welcome to Hotel Portola Arab. Thank you so much for taking the time to share your valuable feedback about your stay. We are delighted that you enjoyed your stay and we hope to welcome you back again. Thank you. Sincerely, Taufik, Front Office Manager.
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Y***t
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Clean and comfortable hotel, strategic location, delicious and complete breakfast, affordable price.
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Accommodation's Reply
01 Aug 2026
Dear Valued Guest, This is a message from Portola Arabia Hotel expressing our gratitude for taking the time to write a valuable review about your stay. We are delighted to hear that you enjoyed your stay with us. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Sincerely, Taufik, Head of Front Office
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Y***t
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Friendly staff, comfortable rooms, delicious breakfast, strategic location with lots of culinary and souvenir places.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, This is a message from Portola Arabia Hotel expressing our gratitude for taking the time to write a valuable review about your stay. We are delighted to hear that you enjoyed your stay with us. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Sincerely, Taufik, Head of Front Office
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Y***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Strategic hotel, clean and comfortable rooms, delicious breakfast, affordable prices.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, This is a message from Portola Arabia Hotel expressing our gratitude for taking the time to write a valuable review about your stay. We are delighted to hear that you enjoyed your stay with us. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Sincerely, Taufik, Head of Front Office
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Y***t
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Friendly staff, suitable for business trips, clean rooms, delicious breakfast.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, This is a message from Portola Arabia Hotel expressing our gratitude for taking the time to write a valuable review about your stay. We are delighted to hear that you enjoyed your stay with us. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Sincerely, Taufik, Head of Front Office
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F***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Best hotel, easy access to food.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, This is a message from Portola Arabia Hotel expressing our gratitude for taking the time to write a valuable review about your stay. We are delighted to hear that you enjoyed your stay with us. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Sincerely, Taufik, Head of Front Office
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Old building hotel but worth with the low prices. Pretty clean and plenty of food stalls around.
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Accommodation's Reply
23 Jul 2026
Dear Mr Warm greetings from Portola Arabia Hotel Thank you for taking the time to write a valuable review about your stay at Portola Arabia Hotel. It's nice to know that you are happy while staying at our place. Input and suggestions from you will be our evaluation material to make improvements in the future. We hope to have another opportunity to welcome you to the Portola Arabia Hotel. Greetings Taufiq Supervisor Front Office
F***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Location is very easy to get food… Best 👍🏽
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Accommodation's Reply
27 Jul 2026
Dear Valued Guest, This is a message from Portola Arabia Hotel expressing our gratitude for taking the time to write a valuable review about your stay. We are delighted to hear that you enjoyed your stay with us. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Sincerely, Taufik, Head of Front Office
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W***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 12 week(s) ago
Not recommended, but good location.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, This is a message from Portola Arabia Hotel expressing our gratitude for taking the time to write a valuable review about your stay. We are delighted to hear that you enjoyed your stay with us. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Sincerely, Taufik, Head of Front Office
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Cici H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Everything is okay, God willing, next time we will come back 👍
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Accommodation's Reply
17 Jul 2026
Mr./Ms. C.C. H., warm greetings from Portola Arabia Hotel. Thank you for taking the time to write a valuable review about your stay at Portola Arabia Hotel. We are delighted that you enjoyed your stay with us. We sincerely hope to have the opportunity to welcome you back to Portola Arabia Hotel again soon. Sincerely, Taufik, Head of Front Office.
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Number of reviews per page
20
40
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