กห
กิตติมา ห.
5.0
/10
Reviewed 5 week(s) ago
The service was terrible. I booked accommodation for my family and made a special request to check in at 9 am, which the hotel agreed to. However, on the day of check-in, the staff said it wasn't possible and that check-in was at 2 pm. In my opinion, if there was proof that the hotel had agreed to the 9 am request, the room should have been cleaned at that time, not just told us to check in at 2 pm. Or, if early check-in wasn't possible, they shouldn't have agreed to the request in the first place.
Read More
See original
Find this review helpful?
Accommodation's Reply
11 Sep 2026
In this regard, the hotel would like to clarify the following:
Regarding your request, our hotel staff would like to inform you that "Check-in time is from 2pm to 9pm. Early check-in is subject to room availability on the day of your arrival. We will check the room availability on the day of your arrival."
The reason we are unable to accommodate your request for check-in at 9am is because another guest has stayed in your room the previous night. The hotel recommends that you leave your luggage with us and check-in at 2pm. This is our general policy, and other hotels also handle similar situations.
See original






