The room had no Wi-Fi. This was my first time staying in a hotel/apartment without Wi-Fi. You have to pay for Wi-Fi, which is quite expensive. You also have to pay per day to use the laundry room. The AC in one of the rooms was broken. I've reported it to no one, but there's been no response.

We usually stay at the Imperial Apartments because they're close to the mall and restaurants. You can also swim near the apartment and hotel. The rooms are spacious, but it's a shame there's no Wi-Fi or a water dispenser. Good.

This time the experience was very good. CS was very helpful.

The staff is very friendly. The place is clean. Complete cooking utensils. There's also a laundry room.

We've always been happy when staying at Imperial Suites, but this time we were disappointed. The air conditioning in two of the rooms wasn't working properly. We reported it to the agent, but the response was slow until the evening, and we fell asleep hot and stuffy. We all slept outside because only the living room AC was still cool. Bad service.

I booked for 10 nights because we needed to do some business and visited some healthcare clinics, so we need a quiet resting place with a bit of a kitchen to cook in case we need to. Our one-bedroom has a section with a fridge, an electric stove, a microwave, and a kettle. The room is equipped with basic kitchenware (a pot, a pan, some bowls, utensils, plates, knives, and a cutting board), so it is enough if you want to cook, but they don't provide you with simple condiments like oil or salt; buy some if you need. Our room is right behind the door to the waste disposal, and that door is super loud whenever someone walks through and it slams. I don't have a problem with that, but if you are a light sleeper, remember this to ask them not to put you in a room like that. There is no Wi-Fi, no cable TV (although there is a TV in the room, there is no channel), so you should be prepared if you do a lot of work on the internet. I had to buy an e-sim because of this. But the apartment is a part of the hotel next door, so you can go to the hotel lounge and work there; they have very good Wi-Fi, just inconvenient in the room with no internet. If you are a foreigner with no Indonesian barcode bank payment method, please remember to bring 200 RM in cash for the deposit because the agent doesn't have the credit card machine. I was glad they told me in advance so that I got some cash from the exchange counter; otherwise, it will be a difficult situation. Also, remember to check the check-in time very carefully, because if you check in later than 23:30, they will charge you 150 RM as a fine. They told me one day before we arrived, and it was a bit of a hassle because we went with a late flight. The booking agent is Luoko company, and they are easy to communicate with; you can tell them what is not reasonable and ask for their resources, they are willing to help. The apartment suites building is right next to a hotel, a big shopping mall, and a food court in the same compound. Easy to move around.

I was very satisfied with my stay at this apartment. The cleanliness was excellent, from the bedroom and bathroom to the kitchen area, everything was spotless and tidy. The room was also spacious, making it very comfortable to move around without feeling cramped. The service was also excellent and responsive. The staff were friendly, communicative, and quick to assist with any needs or questions. Overall, my stay here was very pleasant, and I would definitely recommend this apartment to others.

Perfect for a family vacation. Clean rooms, excellent service.

I recommend this apartment because it has very good service, kind, friendly, the room is very clean, the AC is all cool, there are no minuses 🥰

Wi-Fi is not available, you have to buy Wi-Fi from the agent. No Wi-Fi, no TV, it's no use having a big TV if there's no broadcast 🤦. No laundry, you have to pay RM 35 per night for laundry. There are many rules with burdensome penalties, even leaving your card in the room has a penalty of RM 150. Overall, I really don't recommend it 🤦

friendly staff, waiting area, close location, there is food downstairs

I ordered for 4 person but Traveloka gave me the 3 bedrooms apartment, so actually that 2 bedrooms are enough for us. 3bedrooms can fit for 7 person. very nice 👍

The staff is very friendly and very helpful, fast response and the location of the accommodation is close to several hospitals, very helpful and next time I will come back here👍😊

The staff at Imperial Suites @Apartment were extremely helpful and responsive whenever my family and I encountered any issues. Check-in and check-out were also very easy. I recommend this place to everyone!

Ok, very nice, will come back here again.

The hotel staff is friendly with spacious and very clean rooms, very suitable for a staycation with your beloved family.

Very satisfying, everything is clean, tidy, and complete. The location is also strategic, highly recommended.

Best.. Good cleanliness and will stay again to this apartment

recommended......... 💫💫💫💫💫

Friendly staff. Clean apartment. Good environment.