We booked 2 rooms for 2 families for 2 nights, and were placed on the ground floor. When entering the hallway to the room, we were greeted with a smell like a septic tank. The room felt damp and there was no view outside. The sheets and pillowcases were no longer white, so it was a bit uneasy to sleep. There were quite a lot of choices for breakfast. The dining room is on the 2nd floor, but there is no elevator. The next afternoon, after returning from an event outside, we were surprised because the room had not been cleaned. Also, no mineral water was provided. The reason from room service was that the Front Office had confirmed that the room would be cleaned. Even though we did not receive any messages. In our other room, the officer stated that there was a red electronic sign for not to be disturbed. Even though we did not understand how to turn it on and off. We chose this hotel because it was close to the Unsoed Campus, so we previously hoped to get clean and good service and facilities. Hopefully it can be better in the future.