Royal Regantris Cendana
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Overall Ratings & Reviews Royal Regantris Cendana
Traveloka (2,664)
8.5
Very Good
From 2,664 reviews
Provided by travellers on
Cleanliness
8.6
Room Comfort
8.6
Meal
8.3
Location
8.8
Service and Facilites
8.6
People often mention about Royal Regantris Cendana
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Staff Friendliness (57)
Room Space (53)
Bedroom (53)
Distance to City Center (51)
Accessibility (48)
Ambiance (46)
Check-in/out Time (45)
Bathroom (45)
Surroundings (42)
Family Friendly (42)
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Traveller Reviews Royal Regantris Cendana
Number of reviews per page
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40
Customer reviews
AK
Andreas K.
Staycation
9.4
/10
Reviewed 4 day(s) ago
An old but very comfortable hotel and one of the best recommendations in the city center. Worth the price.
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G***a
Business
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly to visitors from out of town, informative, the security guard is a star 🌟🌟🌟🌟🌟 very cool and polite, salute!
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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M***i
Leisure
9.7
/10
Reviewed 4 week(s) ago
Overall, the hotel is comfortable, clean and tidy, close to eateries and in the city center and close to Gubeng Station. However, perhaps the service could be improved, especially the receptionist. I checked in on March 30, 2026 at 3 AM, via phone asked the price of AYCE breakfast, only 80k, when I asked the receptionist she answered 100k, I immediately confirmed, "I called you earlier and they said 80k," she was immediately shocked and nervously replied, "Oh yeah, 80k," is this a markup or not... annoying (that's the only minus).
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Accommodation's Reply
15 Apr 2026
Dear Mr. Mulyo Adi, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted to receive your positive feedback through the Traveloka app. Regarding the additional buffet breakfast, our hotel normally charges 100,000 Rupiah per person. However, we offer a Happy Hour where the additional breakfast is available for 80,000 Rupiah per person. This Happy Hour price is subject to availability and must be paid immediately during Happy Hour. Thank you again for being our guest. We hope to welcome you back on your next stay. Sincerely, Fajar Putra, Front Office Manager
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Verified Traveler
Transit
6.8
/10
Reviewed 4 week(s) ago
Last year, staying at Royal Regantris Cendana made me and my family come back again, because it was fun, this time staying at Royal Regantris Cendana was disappointing, got a room with a condition where the bathroom door could not be closed properly, so it had to be fixed first, the bed sheets used were dirty and had red stains like blood (maybe they had been washed but not clean) hopefully in the future it can be fixed.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to review your stay with us. We apologize for any inconvenience you may have experienced. We have reviewed all your feedback and are taking steps to prevent such incidents from happening again in the future. We apologize again for any inconvenience caused. We hope to welcome you back on your next stay with even better service. Sincerely, Fajar Putra, Front Office Manager
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B***a
Transit
8.2
/10
Reviewed 5 week(s) ago
The WhatsApp admin is very responsive. Thank you for accommodating this hassle.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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Da
Diandra a. R.
Leisure
8.2
/10
Reviewed 5 week(s) ago
The staff's friendliness and complaint handling are excellent, really great.
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Accommodation's Reply
15 Apr 2026
Dear Ms. Diandra A. R., From the Royal Regantris Cendana Hotel, Thank you for taking the time to share your stay with us. We are delighted that you enjoyed your memorable stay at Royal Regantris Cendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Cendana for your next visit. Sincerely, Fajar Putra, Front Office Manager
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R***a
Staycation
8.4
/10
Reviewed 5 week(s) ago
The hotel itself is quite comfortable. Upgrades/renovations to the hotel facilities are likely in need. The surrounding area is quite good, and the location, close to the mall, is a plus. Best price
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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SS
Sadtoto S.
Leisure
9.1
/10
Reviewed 5 week(s) ago
View to road access from 5th floor.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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S***n
Leisure
8.2
/10
Reviewed 5 week(s) ago
It's cool and comfortable to live here. Close to Tunjungan Plaza.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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Annisa R.
Transit
8.5
/10
Reviewed 5 week(s) ago
So far so good, right in the middle of town ☺️
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1 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Ms. Anisa Rahmi, Royal Regantris Sendana Hotel extends its highest regards. Thank you for taking the time to write a review of your stay with us. We are delighted to hear that you had a memorable time at Royal Regantris Sendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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B***u
10.0
/10
Reviewed 5 week(s) ago
Strategic location, varied breakfast menu... Comfortable process from check in to check out
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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R***i
Staycation
8.5
/10
Reviewed 5 week(s) ago
Check-in time, room is not ready yet
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1 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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NR
Nanda R.
10.0
/10
Reviewed 6 week(s) ago
Highly recommended, this is my first time in Surabaya... It was a comfortable stay here.
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Accommodation's Reply
30 Mar 2026
Dear Ms. Nanda Ramadani, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted to hear that you had a memorable time at Royal Regantris Sendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajr Putra, Front Office Manager
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A***d
8.8
/10
Reviewed 6 week(s) ago
In short, I quite like it, am satisfied, the place is comfortable.
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Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Warm greetings from Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you had a memorable time at Royal Regantris Sendana. Thank you again for choosing to stay with us, and we hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Front Office Manager
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RD
Rahmila D.
10.0
/10
Reviewed 9 week(s) ago
Recommended!! Very comfortable and satisfying
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Accommodation's Reply
09 Mar 2026
Dear Ms. Rahmila D., Sincerely yours, Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted to hear that you had a memorable time at Royal Regantris Sendana. Thank you again for being our guest. We hope to welcome you back to Royal Regantris Sendana in the future. Sincerely, Fajr Putra, Group Front Office Manager.
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MC
Muhammad C. M.
Staycation
9.7
/10
Reviewed 10 week(s) ago
Everything's fine, no issues. The only downside is that it doesn't have a smart TV yet.
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Accommodation's Reply
09 Mar 2026
Dear Mr. Muhammad C.M., From the Royal Regantris Sendana Hotel, we respectfully thank you for taking the time to write a review of your stay. We are delighted to hear that you had a memorable time at the Royal Regantris Sendana. Thank you again for being our guest, and we hope to welcome you back to the Royal Regantris Sendana in the future. Sincerely, Fajar Putra, Group Front Office Manager
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S***i
Staycation
10.0
/10
Reviewed 11 week(s) ago
Recommended hotel❤❤ The hotel staff is very friendly, the rooms are always clean, condiments are always refilled
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Accommodation's Reply
18 Feb 2026
Dear Mr./Ms. S*i, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a positive review about our hotel. We are delighted that you were satisfied. All of our staff are committed to providing the best service to all our guests. Thank you again for choosing our hotel. We hope to welcome you back again in the future. Sincerely, Fajar Putra, Front Office Manager
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s
steve
10.0
/10
Reviewed 11 week(s) ago
Very satisfying service and very strategic location
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1 people find it helpful
Accommodation's Reply
11 Feb 2026
Dear Mr. Steve, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a review of your stay with us. We are delighted that you were satisfied, as reflected in your perfect score on the Traveloka app. We look forward to welcoming you back for your next stay at Royal Regantris Sendana Hotel, Surabaya. Sincerely, Fajar Putra, Front Office Manager
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J***e
Leisure
8.5
/10
Reviewed 13 week(s) ago
Cheap price, clean and spacious room
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1 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. J*e, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a positive review about our hotel. We are delighted that you were satisfied. All of our staff are committed to providing the best service to all our guests. Thank you again for choosing our hotel. We hope to welcome you back again in the future. Sincerely, Fajar Putra, Front Office Manager
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J***e
Leisure
8.5
/10
Reviewed 13 week(s) ago
Pocket-friendly prices, clean rooms
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1 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. J*e, Sincerely, Royal Regantris Sendana Hotel. Thank you for taking the time to write a positive review about our hotel. We are delighted that you were satisfied. All of our staff are committed to providing the best service to all our guests. Thank you again for choosing our hotel. We hope to welcome you back again in the future. Sincerely, Fajar Putra, Front Office Manager
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Number of reviews per page
20
40
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