8.5
Very Good
From 2,162 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.4

Location

8.6

Service and Facilites

8.4

People often mention about Residence 12
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Room Space (70)
Staff Friendliness (69)
Accessibility (64)
Distance to City Center (61)
Hotel Area (58)
Check-in/out Time (54)
Ambiance (53)
Soundproof (52)
Bathroom (52)
Surroundings (49)
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Traveller Reviews Residence 12

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40
Customer reviews
A***i
icon-Staycation
Staycation
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9.4
/10
Reviewed 6 day(s) ago
The staff is friendly and accommodating 😌
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D***a
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10.0
/10
Reviewed 1 week(s) ago
Great, very good price, affordable, clean and good location.
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The AC in the room I booked wasn't cooling, and the remote was broken. Otherwise, it was fine.
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A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The staff is very friendly, the rooms are comfy.
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Dena A.
icon-origin-TRAVELOKA
7.3
/10
Reviewed 3 week(s) ago
It's very dirty, not maintained and there are cockroaches in the AC.
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Ibnu E. K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Pretty good for this price.
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1 people find it helpful
A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff was friendly and accommodating. The rooms are comfy.
1 people find it helpful
A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff was friendly and accommodating. The rooms are comfy.
1 people find it helpful
A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff was friendly and accommodating. The rooms are comfy.
1 people find it helpful
A***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff was friendly and accommodating. The rooms are comfy.
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Andreas A. Y.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
It’s a really nice place to rest with warm water and a cozy bed too. It’s not far from Pondok Indah, Gandaria, or Cilandak. It has the best value for money for its services!
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Yulia R. S.
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Leisure
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8.5
/10
Reviewed 4 week(s) ago
The hotel staff were very friendly and helpful during the check-in process.
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2 people find it helpful
Yulia R. S.
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel staff was very friendly and helpful at check-in.
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H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 4 week(s) ago
The AC isn't cold at all, it's like a fan. Disappointing.
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1 people find it helpful
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The staff is very friendly and accommodating. The rooms are spacious and comfy. The bed is comfy. The TV is good. Great value for money.
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A***i
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The staff is very friendly and accommodating. The rooms are spacious and comfy. The bed is comfy. The TV is good. Great value for money.
1 people find it helpful
A***i
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The staff is friendly and accommodating. The rooms are great and spacious. Comfy bed, TV works good. Great price value too.
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
5.3
/10
Reviewed 5 week(s) ago
Rating should be downgraded to 1 star. Basic cleanliness is non-existent. Towels are dirty, “grayish” color, I had to use my own towels just so I can take a shower. Same conditions also applied to the bedspread and bed cover, they looked unclean & wrinkled, with brownish spots on them. No toilet tissue, no coffee maker, no mineral water, no electric water heater, no tissue. Floor is dusty, table tops, too. Bathroom is dirty. I had to spend 2 nights here out of necessity, and there was no housekeeping done to my room on the 2nd day. The only decent thing from this hotel is its location, as it’s quite easily accessible. Even so, it’s positioned too close to the busy road, so traffic noise is a constant problem. Conclusion: it was a terrible experience.
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a***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Comfortable, clean, fast, friendly staff. Good choice.
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1 people find it helpful
A***i
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Staff is very friendly and accommodating. Rooms are cozy and neat. Check-in is quick and easy. Shower works well.
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Number of reviews per page
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