but air-con is not working, and the fridge is almost broken

Is to conclude that you do not accept the bad things done with customers Allowing customers to wait for 2 hours of check-in to lose a lot of feelings. No facilities No parking Parked on the side of the road When the car will disappear, the entrance to the accommodation is in a dark hole, cluttered and dirty. The stairs, walkways, no lights. No receptionist There is no such thing as you said that there is service.