8.6
Very Good
From 4,266 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.7

Meal

8.4

Location

8.8

Service and Facilites

8.7

People often mention about Great Diponegoro Hotel Surabaya
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Bedroom (126)
Ambiance (119)
Distance to City Center (118)
Staff Friendliness (114)
Bathroom (112)
Accessibility (101)
Room Space (99)
Hotel Area (89)
Surroundings (83)
Wifi (69)
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Traveller Reviews Great Diponegoro Hotel Surabaya

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40
Customer reviews
B***i
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Business
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8.5
/10
Reviewed 4 day(s) ago
fast response, good service, strategic location, nice rooms
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Accommodation's Reply
16 Jul 2025
Dear Mr./Ms. B*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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T***a
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9.1
/10
Reviewed 4 day(s) ago
It's really good, close to the city, close to places to find food, close to Wizzmie, KFC, Indomaret, close to TP, close to everywhere, close to the city. Highly recommended for those who want to go to Surabaya. The price is also cheap, pocket-friendly.
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Accommodation's Reply
14 Jul 2025
Dear Mr./Ms. T*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are happy that you shared your experience on our Hotel review page. We look forward to your next visit. Thank you and have a great day. Best Regards, Management.
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T***s
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8.8
/10
Reviewed 5 day(s) ago
The bathroom towels are really dirty, I ordered 2 rooms and all the towels are dirty 🥲
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Accommodation's Reply
14 Jul 2025
Dear Mr./Ms. T*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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Revy A.
icon-Business
Business
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8.5
/10
Reviewed 5 day(s) ago
for restaurants there should be more variety
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Accommodation's Reply
14 Jul 2025
. Dear Mr./Ms. Revy A., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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atik s. t.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 day(s) ago
everything is okay... only the room is not soundproof because from our room (8th floor) we can hear the sound of furniture sliding like a chair moving, it is very disturbing, this comes from above our room and there is a lot of dust on the night light, and also the towels are no longer suitable for use because they are rough, it seems like it is time to change the towels. PLEASE NOTE
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Accommodation's Reply
16 Jul 2025
Dear Mr./Ms. Atik s. T., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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R***a
icon-Business
Business
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8.8
/10
Reviewed 5 day(s) ago
Access to the CBD is quite close, and the service is friendly. A suggestion might be to replace the air freshener in the lobby or improve air circulation. Overall, the facilities are quite good. Please pay attention to the cleanliness of the bedcovers. Thank you.
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Accommodation's Reply
16 Jul 2025
Dear Mr./Ms. R*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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M***n
icon-origin-TRAVELOKA
6.5
/10
Reviewed 1 week(s) ago
parking is difficult, sheets and blankets, towels are not clean
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Accommodation's Reply
11 Jul 2025
Dear Mr./Ms. M*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We apologize for the unpleasant moment and did not meet your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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s***l
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 week(s) ago
I got a smoking room, even though I chose a non-smoking room. So the room smells of cigarettes. Besides that, the service and facilities are the best👍
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Accommodation's Reply
07 Jul 2025
Dear Mr./Ms. S*l, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel regarding all request are subject to availability. We have forwarded your review to the related department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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Agus I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel atmosphere is very comfortable, beautiful, clean, and access to the city center is affordable.
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Accommodation's Reply
07 Jul 2025
Dear Mr./Ms. Agus I., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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D***e
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The location is strategic, close to the zoo Also close to minimarkets & places to eat It's just that the car park is slow, you might not get a spot, you might park on the side of the road or in the KFC yard
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Accommodation's Reply
07 Jul 2025
Dear Mr./Ms. D*e, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have forwarded your review to the related department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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R***a
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
The AC in the room I stayed in wouldn't cool down.
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Accommodation's Reply
30 Jun 2025
. Dear Mr./Ms. R*a., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have forwarded your review to the related department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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A***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very enjoyable and very comfortable
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Accommodation's Reply
30 Jun 2025
Dear Mr./Ms. A*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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Agus I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very comfortable and enjoyable
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Accommodation's Reply
30 Jun 2025
Dear Mr./Ms. Agus I., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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Agus I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It was a great stay here
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Accommodation's Reply
30 Jun 2025
Dear Mr./Ms. Agus I., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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zaza s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
For the service is very good, if you want to request it is delivered very quickly. Thank you Mr. Alvie who has been very friendly to me. My experience is very satisfying.
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Accommodation's Reply
30 Jun 2025
Dear Mr./Ms. Zaza s., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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m***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.6
/10
Reviewed 3 week(s) ago
I stayed 1 night at the Great Diponegoro Hotel, transiting from Bandung to Bali. the location is quite strategic, right on the main road. Next to the hotel there is a KFC that seems to be open 24 hours. The room is quite clean, but the room is small. Security is helpful. The front office lady seemed less friendly. not bad for a short stay
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Accommodation's Reply
30 Jun 2025
Dear Mr./Ms. M*I, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We apologize for the unpleasant moment and not meeting your expectations at our Hotel. We have forwarded your review to the related department for our internal evaluation to provide better service in the future. We are always waiting for your next arrival. Thank you and have a nice day. Best Regards, Management.
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
Everything is perfect, only the restaurant's food is lacking.
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Accommodation's Reply
30 Jun 2025
Dear Mr./Ms. M*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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Presida S. p. A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
My experience while staying at Great Diponegoro was very satisfying and the room was clean, the cleaning service staff were friendly especially Mr. Alfi and Mrs. Ernis. Next time I will stay here again if I have the next chance
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Accommodation's Reply
23 Jun 2025
Dear Mr./Ms. Presida, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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W***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, the location of the hotel is also very strategic.
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Accommodation's Reply
23 Jun 2025
Dear Mr./Ms. W*t, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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d***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very very very very comfortable
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Accommodation's Reply
23 Jun 2025
Dear Mr./Ms. D*y, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and taking the time to write a review for us. We are glad that you shared your experience on our Hotel review page. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management.
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Number of reviews per page
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