Verified Traveler

Leisure

9.4

/10

Reviewed 18 hour(s) ago

A recommended place to stay. The staff is friendly. The food is varied and the staff is very quick to fill any empty plates.

See original

Find this review helpful?

N***e

Staycation

9.4

/10

Reviewed 2 day(s) ago

A hotel that is actually luxurious but budget friendly

See original

Find this review helpful?

S***i

10.0

/10

Reviewed 6 day(s) ago

Thank you, Mr. Alvi. The room was clean, tidy, and comfortable. The service was also very friendly. Very satisfied. My only suggestion is that the uniforms need updating.

See original

Find this review helpful?

Kurnia H.

8.5

/10

Reviewed 1 week(s) ago

The hotel's location is strategic, although the rooms are a bit cramped, it is suitable for short stays.

See original

Find this review helpful?

Accommodation's Reply

27 Jul 2026

Dear Ms. Kurnia H., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

See original

G***e

Staycation

10.0

/10

Reviewed 2 week(s) ago

The staff is very friendly and not rude 😄

See original

Find this review helpful?

Accommodation's Reply

27 Jul 2026

Dear Mr./Ms. G*e, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management

See original

D***t

Staycation

10.0

/10

Reviewed 2 week(s) ago

Everything is fine. Please maintain it and improve it if necessary. Oh, and I'd like to suggest adding fragrance or aromatherapy to the room to make it more comfortable.

See original

Find this review helpful?

Accommodation's Reply

22 Jul 2026

Dear D*t, thank you very much for staying at the Grand Dibonegoro Surabaya Hotel during your stay in Surabaya, and for taking the time to share your valuable feedback. We are delighted that you took the time to leave your comments on our hotel review page. We sincerely look forward to welcoming you back again. Thank you again. Have a wonderful day. Sincerely, The Hotel Management Team

See original

eko h.

Staycation

10.0

/10

Reviewed 2 week(s) ago

Great, no loss. Friendly and efficient staff.

See original

Find this review helpful?

Accommodation's Reply

22 Jul 2026

Dear Mr./Ms. Eko h., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

See original

s***a

8.8

/10

Reviewed 3 week(s) ago

This is my fourth experience staying here for transit. Honestly, from the beginning I really liked it, there is a citylight + flyover view from the room (the important thing is to request it), it is also close to everywhere. But this time the experience was a bit disappointing because I found the condition of the spray and blanket were not changed/washed, because there were traces of makeup and lipstick and there was dirt that could be scraped off. The floor was also dusty and there was a lot of hair loss. If the dust was still okay for me, maybe because the room had not been used for a long time. But the spray and blanket were not changed/washed, that was really bad.

See original

Find this review helpful?

Accommodation's Reply

22 Jul 2026

Dear Mr./Ms. S*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing experience at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to provide better service in the future. We sincerely hope to welcome you again. Thank you and have a great day. Sincerely, The Management

See original

Gendhis D.

10.0

/10

Reviewed 3 week(s) ago

The staff is friendly, connecting rooms are available.. Very family friendly..

See original

Find this review helpful?

Accommodation's Reply

16 Jul 2026

Dear Mr. Gendis D., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team

See original

V***o

8.5

/10

Reviewed 3 week(s) ago

Okay, okay. The hotel is comfortable, and the staff is also good.

See original

Find this review helpful?

Accommodation's Reply

16 Jul 2026

Dear Mr./Ms. V*o, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management

See original

Fadhila N. K.

Staycation

9.4

/10

Reviewed 3 week(s) ago

Very comfortable, especially for me time.. next time I go to Sby again, I will definitely stay here again✨

See original

Find this review helpful?

Accommodation's Reply

16 Jul 2026

Dear Ms./Mrs. Fadilah N.K., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team

See original

S***i

Leisure

9.7

/10

Reviewed 3 week(s) ago

Recommended for families, but access to enter and park the hotel is difficult, the land is narrow, fortunately there are friendly and agile staff, so it really helps.

See original

Find this review helpful?

Accommodation's Reply

16 Jul 2026

Dear Mr./Ms. S*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

See original

F***r

Staycation

8.5

/10

Reviewed 3 week(s) ago

The lobby, elevator, hallways, and rooms were clean. The amenities were complete, though the towels could probably be replaced as they were getting faded. But they were clean. The food was quite varied. Overall, it was very good.

See original

Find this review helpful?

Accommodation's Reply

16 Jul 2026

Dear Mr./Ms. F*r, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing experience at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to provide better service in the future. We sincerely hope to welcome you again. Thank you and have a great day. Sincerely, The Management

See original

M***n

Leisure

9.1

/10

Reviewed 3 week(s) ago

I'm a regular, always staying here when I go to Surabaya. It's cheap but top-notch.

See original

Find this review helpful?

Accommodation's Reply

16 Jul 2026

Dear M*n, First of all, we sincerely thank you for choosing Great Diponegoro Surabaya Hotel during your visit to Surabaya and for taking the time to write a review. We are very happy that you shared your valuable experience on our hotel review page. We look forward to seeing you again on your next visit. Thank you. Have a wonderful day. Sincerely, The Hotel Management

See original

G***t

Business

8.8

/10

Reviewed 4 week(s) ago

Our business activities feel close when visiting our clients, strategically located in the city center. Many culinary and dining options are within easy reach.

See original

Find this review helpful?

Accommodation's Reply

16 Jul 2026

Dear Mr./Mr. G*t, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management

See original

D***i

Staycation

8.5

/10

Reviewed 4 week(s) ago

Hotel staff is friendly, room cleanliness and facilities are okay

See original

Find this review helpful?

Accommodation's Reply

16 Jul 2026

Dear Mr./Ms. D*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

See original

Verified Traveler

Transit

10.0

/10

Reviewed 4 week(s) ago

Friendly staff, spacious rooms in the suite type.

See original

Find this review helpful?

Accommodation's Reply

08 Jul 2026

See original

F***s

Business

9.7

/10

Reviewed 5 week(s) ago

Worth the price 🙏🏻 This is recommended for business trips.

See original

Find this review helpful?

Accommodation's Reply

02 Jul 2026

Dear Mr./Ms. F*s, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management

See original

K***n

Transit

8.5

/10

Reviewed 5 week(s) ago

Good room with the best view.

Find this review helpful?

Accommodation's Reply

02 Jul 2026

Dear Mr. Ke*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team

See original

Nur R. a.

5.0

/10

Reviewed 5 week(s) ago

We booked two rooms for two nights. We arrived in Surabaya at 9:00 PM. We were given a smoking room, without being told that the hotel had smoking and non-smoking rooms. It was very uncomfortable. We asked for a non-smoking room for the second night, but they didn't offer it. We decided not to stay there because it was so uncomfortable after seeing the room. The hallway smelled strongly of cigarettes.

See original

Find this review helpful?

Accommodation's Reply

02 Jul 2026

Dear Mr./Ms. Noor R.A., Thank you very much for choosing to stay at Grand DiBonegoro Hotel Surabaya during your visit to Surabaya and thank you for your valuable feedback. We appreciate you sharing your experience with us. We sincerely apologize for any inconvenience caused and for not being able to meet your expectations. Could you please provide more details regarding your booking code 2026*9352 (2 Superior King rooms, Check-in date June 26, 2026, Check-out date June 28, 2026, booked through Tra*a)? Your request for a non-smoking room was not specified in the special requests section of your Tra*a booking confirmation. Therefore, due to high room demand on your arrival date, we adjusted your booking to match available rooms. We sincerely apologize for not being able to fulfill your request. We will forward your feedback to the relevant department and use it to improve our services in the future. We hope to welcome you back again. Thank you very much and have a pleasant day. Sincerely, Management

See original

Great Diponegoro Hotel Surabaya

Overall Ratings & Reviews Great Diponegoro Hotel Surabaya

8.9

8.8

8.5

8.9

8.8

Traveller Reviews Great Diponegoro Hotel Surabaya