Horison Inn Alaska Simpang Lima Semarang
Explore Horison Inn Alaska Simpang Lima Semarang
Overall Ratings & Reviews Horison Inn Alaska Simpang Lima Semarang
Traveloka (4,354)
8.4
Very Good
From 4,354 reviews
Provided by travellers on
Cleanliness
8.4
Room Comfort
8.5
Meal
8.2
Location
8.5
Service and Facilites
8.5
People often mention about Horison Inn Alaska Simpang Lima Semarang
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Staff Friendliness (90)
Ambiance (77)
Distance to City Center (75)
Bedroom (71)
Room Space (63)
Bathroom (63)
Accessibility (61)
Hotel Area (58)
Wifi (56)
Check-in/out Time (52)
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Traveller Reviews Horison Inn Alaska Simpang Lima Semarang
Number of reviews per page
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Customer reviews
m***a
10.0
/10
Reviewed 2 week(s) ago
Only the AC is not cold enough, everything else is okay.
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Verified Traveler
Medical
10.0
/10
Reviewed 2 week(s) ago
In the city center, nice and friendly staff, full parking, can stay again sometime when I go to SMG
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M***d
9.7
/10
Reviewed 3 week(s) ago
I'm on the 5th floor. The AC unit is not positioned properly because it faces the bed. This makes sleeping uncomfortable.
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Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Please allow me to introduce myself first. My name is Mahinda, General Manager of Horizon Inn Alaska Simpang Lima Semarang. Our Guest Services Team has informed me about the service you received during your stay with us. First of all, I would like to apologize for any inconvenience this may have caused you. We are committed to providing the best service to our guests, especially our regular guests, and on this occasion, we could not exceed your basic expectations. I sincerely look forward to welcoming you to Horizon Inn Alaska Simpang Lima Semarang. Mahinda, General Manager of Horizon Inn Alaska Simpang Lima Semarang
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H***i
8.1
/10
Reviewed 4 week(s) ago
the bathroom is not very clean, the stains on the washbasin were not cleaned
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1 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Please allow me to introduce myself first. My name is Mahinda, General Manager of Horizon Inn Alaska Simpang Lima Semarang. Our Guest Services Team has informed me about the service you received during your stay with us. First of all, I would like to apologize for any inconvenience this may have caused you. We are committed to providing the best service to our guests, especially our regular guests, and on this occasion, we could not exceed your basic expectations. I sincerely look forward to welcoming you to Horizon Inn Alaska Simpang Lima Semarang. Mahinda, General Manager of Horizon Inn Alaska Simpang Lima Semarang
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F***h
Business
8.8
/10
Reviewed 5 week(s) ago
It's very close to Kariadi Hospital, within walking distance. It's also close to Jalan Pandanaran. The facilities are adequate. Breakfast could be more varied. The Wi-Fi is reliable. Overall, it's adequate.
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2 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Ladies/Gentlemen, Thank you for your visit and we greatly appreciate your positive review. The satisfaction of all our guests is of utmost importance to us and we are delighted to know that every part of your experience was positive. Your positive feedback has been passed on to our team and it motivates us to always provide the best service to meet and exceed our guests' expectations. We do not hope to have the pleasure of welcoming you back again and look forward to serving you again. Sincerely, Mahinda Metta See, General Manager, Horizon Inn Alaska Simpang Lima Sermarang
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NT
Noferintis T.
8.5
/10
Reviewed 7 week(s) ago
The service at the Horison All Alaska Hotel Semarang is very friendly...
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1 people find it helpful
Accommodation's Reply
29 Oct 2025
Ms. Noferintis T., thank you for your visit and we really appreciate your positive review. The satisfaction of all our guests is our top priority and we are very pleased to know that every part of your experience was positive. Your positive feedback has been passed on to our team and it motivates us to always provide the best service to meet and exceed our guests' expectations. We do not hope to have the pleasure of welcoming you back again and look forward to serving you again. Sincerely, Mahinda Metta C., General Manager, Horizon Inn Alaska Simpang Lima Sermarang
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NT
Noferintis T.
5.0
/10
Reviewed 7 week(s) ago
The location is strategic, close to the city and the place is clean
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2 people find it helpful
Accommodation's Reply
29 Oct 2025
Ms. Nofetintis T., thank you for your visit and we really appreciate your positive review. The satisfaction of all our guests is our top priority and we are very pleased to know that every part of your experience was positive. Your positive feedback has been passed on to our team and it motivates us to always provide the best service to meet and exceed our guests' expectations. We do not hope to have the pleasure of welcoming you back again and look forward to serving you again. Sincerely, Mahinda Metta C., General Manager, Horizon Inn Alaska Simpang Lima Sermarang
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DA
Dhiajeng A. M.
8.3
/10
Reviewed 7 week(s) ago
Checked in at 5, and the towels and mat weren't ready. I called to ask for towels twice and they weren't delivered, so I waited a long time.
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1 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Mr. Dhiajeng A. M., Allow me to introduce myself first. My name is Mahinda, General Manager of Horison Inn Alaska Simpang Lima, Semarang. Our Guest Services team has informed me about the service you received during your stay with us. First of all, I would like to apologize for any inconvenience this may have caused you. We are committed to providing the best service to our guests, especially our regular guests like you, and on this occasion, we cannot go beyond your basic expectations. I sincerely look forward to welcoming you to Horison Inn Alaska Simpang Lima Semarang. Mahinda m c General Manager Horison Inn Alaska Simpang Lima Semarang
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A***e
Business
9.7
/10
Reviewed 8 week(s) ago
happy to stay here..will definitely come back again..only the position of the AC is not quite right..because it directly faces the bed..
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2 people find it helpful
Accommodation's Reply
29 Oct 2025
Dear Valued Guest, Please allow me to introduce myself first. My name is Mahinda, General Manager of Horizon Inn Alaska Simpang Lima Semarang. Our Guest Services Team has informed me about the service you received during your stay with us. First of all, I would like to apologize for any inconvenience this may have caused you. We are committed to providing the best service to our guests, especially our regular guests, and on this occasion, we could not exceed your basic expectations. I sincerely look forward to welcoming you to Horizon Inn Alaska Simpang Lima Semarang. Mahinda, General Manager of Horizon Inn Alaska Simpang Lima Semarang
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irwan c.
Business
8.2
/10
Reviewed 9 week(s) ago
The room is clean, the bathroom is also clean, the hotel staff is also friendly, the location is close to the city center.
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2 people find it helpful
Accommodation's Reply
29 Oct 2025
Mr. Irwan C. Thank you for your visit and we appreciate your positive review. Guest satisfaction is our top priority and we are very pleased to know that every part of your experience was positive. Your positive feedback has been passed on to our team and it is a great encouragement for us to always provide the best service to meet and exceed the expectations of our guests. We look forward to welcoming you back to our hotel and will be happy to assist you. Best regards, Mahinda Metta C. General Manager Horizon Inn Alaska Simpang Lima Sermarang
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Aa
Amanda a. C.
8.5
/10
Reviewed 10 week(s) ago
It is highly recommended to stay here.
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Accommodation's Reply
29 Oct 2025
Dear Ms. Amanda, Thank you for your visit and we really appreciate your positive review. Guest satisfaction is our top priority and we are so pleased to hear that every part of your experience was positive. Your positive feedback has been passed on to our team and it is a great encouragement for us to continue to provide the best service possible to meet and exceed the expectations of all our guests. We look forward to welcoming you back to our hotel again and look forward to serving you again. Sincerely, Mahinda Metta C. General Manager Horizon Inn Alaska Simpang Lima Sermarang
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JN
Jaizah N.
Staycation
9.4
/10
Reviewed 11 week(s) ago
The service is top notch, the prices are also pocket-friendly
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1 people find it helpful
Accommodation's Reply
29 Oct 2025
Ms. Jaizah N., Thank you for your visit and we appreciate your positive review. Guest satisfaction is our top priority and we are very pleased to know that every part of your experience was positive. Your positive feedback has been passed on to our team and it is a great encouragement for us to always provide the best service to meet and exceed the expectations of our guests. We look forward to welcoming you back to our hotel again and will be happy to assist you. Best regards, Mahinda Metta C., General Manager, Horizon Inn Alaska Simpang Lima Sermarang
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HW
Handy W.
Business
10.0
/10
Reviewed 11 week(s) ago
Everything is good. Location in the middle of Semarang, staff kind and helpful.
1 people find it helpful
Accommodation's Reply
29 Oct 2025
Mr. Handy W., Thank you for your visit and we appreciate your positive review. Guest satisfaction is our top priority and we are very pleased to know that every part of your experience was positive. Your positive feedback has been passed on to our team and it is a great encouragement for us to always provide the best service to meet and exceed the expectations of our guests. We look forward to welcoming you back to our hotel again and will be happy to assist you. Best regards, Mahinda Metta C. General Manager Horizon Inn Alaska Simpang Lima Sermarang
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d***a
Medical
9.7
/10
Reviewed 12 week(s) ago
Best deal, the closest hotel to Kariadi Hospital
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Accommodation's Reply
29 Aug 2025
Dear D. Thank you for your visit and we really appreciate your positive review. Our guest satisfaction is our priority and it is great to know that every part of your experience went well. Your positive feedback has been sent to our team and this really encourages us to always provide the best service to meet, even exceed, our guests' expectations. We look forward to your next visit to our hotel and will be happy to assist you. Sincerely, Mahinda Metta C, General Manager. Horison Inn Alaska Simpang Lima Sermarang.
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E***s
Staycation
9.1
/10
Reviewed 12 week(s) ago
On my first day of staying here, I complained about the lack of towels because they were still being laundered, and I had to wait almost an hour. The mattress squeaked and needed maintenance, but the staff service, cleanliness, and food were excellent, and I thoroughly enjoyed them. Perhaps these two points could be used as a basis for evaluating the hotel. Overall, good 8/10.
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1 people find it helpful
Accommodation's Reply
29 Aug 2025
Dear Madam, Please allow me the opportunity to introduce myself. My name is Mahinda and I am the General Manager at Hotel Horison Inn Alaska Simpang Lima, Semarang. My guest service team has informed me about the service you received during your stay with us; First and foremost I would like to sincerely apologize for this. We always strive to provide the best service to our guests and especially to regular guests like you, and on this occasion we did not exceed your basic expectations. I look forward to hearing from you and look forward to welcoming you to Hotel Horison Inn Alaska Simpang Lima Semarang. Sincerely. Mahinda m c, General Manager. Horison Inn Alaska Simpang Lima Semarang
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D***A
Staycation
6.3
/10
Reviewed 13 week(s) ago
I booked a deluxe room. I think this is the most inadequate Horizon room. Usually, Horizons have a hairdryer attached to the wall in the toilet. There's no full-length mirror in the room. The AC remote doesn't work to regulate the temperature. It feels like staying in a boarding house, not a hotel. The hallway leading to the room isn't carpeted like in other Horizon hotels.
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Accommodation's Reply
29 Aug 2025
Dear Sir/Madam, Please allow me the opportunity to introduce myself. My name is Mahinda and I am the General Manager at Hotel Horison Inn Alaska Simpang Lima, Semarang. My guest service team has informed me about the service you received during your stay with us; First and foremost I would like to sincerely apologize for this. We always strive to provide the best service to our guests and especially to regular guests like you, and on this occasion we did not exceed your basic expectations. I look forward to hearing from you and look forward to welcoming you to Hotel Horison Inn Alaska Simpang Lima Semarang. Yours sincerely. Mahinda m c, General Manager. Horison Inn Alaska Simpang Lima Semarang
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A***u
Leisure
8.2
/10
Reviewed 13 week(s) ago
Friendly staff, all facilities are good, recommended, hopefully we can often get cheap price promotions.
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Accommodation's Reply
29 Aug 2025
Dear Sir/Madam, Thank you for your visit and we greatly appreciate your positive review. Our guest satisfaction is our priority and we are pleased to know that every part of your experience went well. Your positive feedback has been sent to our team and this really encourages us to always provide the best service to meet, and even exceed, our guests' expectations. We look forward to your next visit to our hotel and will be happy to assist you. Sincerely, Mahinda Metta C, General Manager, Horison Inn Alaska Simpang Lima Sermarang.
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B***s
Leisure
9.1
/10
Reviewed 13 week(s) ago
top service & clean 🫡🫡🫡
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Accommodation's Reply
29 Aug 2025
Dear Sir/Madam, Thank you for your visit and we greatly appreciate your positive review. Our guest satisfaction is our priority and we are pleased to know that every part of your experience went well. Your positive feedback has been sent to our team and this really encourages us to always provide the best service to meet, and even exceed, our guests' expectations. We look forward to your next visit to our hotel and will be happy to assist you. Sincerely, Mahinda Metta C, General Manager, Horison Inn Alaska Simpang Lima Sermarang.
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t***i
10.0
/10
Reviewed 13 week(s) ago
The hotel staff is very friendly, and the hotel response is also fast, and the food is delicious.
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2 people find it helpful
Accommodation's Reply
29 Aug 2025
Dear Sir/Madam, Thank you for your visit and we greatly appreciate your positive review. Our guest satisfaction is our priority and we are pleased to know that every part of your experience went well. Your positive feedback has been sent to our team and this really encourages us to always provide the best service to meet, and even exceed, our guests' expectations. We look forward to your next visit to our hotel and will be happy to assist you. Sincerely, Mahinda Metta C, General Manager, Horison Inn Alaska Simpang Lima Sermarang.
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A***f
5.0
/10
Reviewed 13 week(s) ago
It's hard to ask for a change of towel, it's been 2 days and they haven't given it to you
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2 people find it helpful
Accommodation's Reply
29 Aug 2025
Dear Sir/Madam, Please allow me the opportunity to introduce myself. My name is Mahinda and I am the General Manager at Hotel Horison Inn Alaska Simpang Lima, Semarang. My guest service team has informed me about the service you received during your stay with us; First and foremost I would like to sincerely apologize for this. We always strive to provide the best service to our guests and especially to regular guests like you, and on this occasion we did not exceed your basic expectations. I look forward to hearing from you and look forward to welcoming you to Hotel Horison Inn Alaska Simpang Lima Semarang. Yours sincerely. Mahinda m c, General Manager. Horison Inn Alaska Simpang Lima Semarang
See original
Number of reviews per page
20
40
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