Nguyen T. T. K.

8.5

/10

Reviewed 3 day(s) ago

The staff were enthusiastic, and the rooms were clean.

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Giang N.

8.5

/10

Reviewed 4 day(s) ago

The hotel's location is convenient, the entrance is a bit narrow but it's close to the beach and the town square. The reception staff are friendly, enthusiastic, and attentive. The hotel has a swimming pool, and you can comfortably store your luggage before and after check-in/check-out. My only minor complaint was that I could still feel some sand or grit in the bed linens, but it didn't affect the overall experience. Overall, I still give it a good rating and recommend it to anyone planning a stay.

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Nick T.

Staycation

8.8

/10

Reviewed 4 week(s) ago

The room had two beds but only two pillows. If guests asked for extra pillows, they had to check if there were any spares before giving them to them. It was fairly clean. Okay. The sea view was supposed to be there, but when you entered, all you saw was the house.

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2 people find it helpful

Accommodation's Reply

08 Jul 2026

Dear Mr. Nick Tran, Thank you very much for your valuable feedback. Smile Hotel would like to provide further details regarding your stay and the aspects you found unsatisfactory. Room Type: Your Superior room was located on a ground floor and did not offer an ocean view. However, for your convenience, we upgraded you to a City View room at no extra cost. The room is as pictured above. Please note that this room type is not guaranteed to have an ocean view. Bed Type: You did not request a twin bed, but twin rooms were fully booked upon check-in. Therefore, we provided a twin room for two people. Pillows: Twin rooms come with two standard pillows. If you require additional pillows, our reception staff will check availability and provide them according to hotel policy. We always strive to provide the best service to our guests. We apologize for the delay in providing a suitable room during peak season. Sincerely, The Smile Hotel Team

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Q***h

Leisure

5.9

/10

Reviewed 13 week(s) ago

No parking place. The room is much smaller compared to the picture & the bathroom is too old/not clean enough. Sound proof is bad

3 people find it helpful

Accommodation's Reply

06 May 2026

Dear Valued Guest, Thank you for your feedback. We’re sorry for the inconvenience, Your comments have been noted for improvement. We hope to welcome you again. Best Regard, Smile Hotel Team

N***n

8.5

/10

Reviewed 15 week(s) ago

Last time I stayed here, the staff weren't very enthusiastic. This time, after two years, I'm back and the staff are so lovely. They're very helpful to our group. The room is clean and has a sea view.

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11 people find it helpful

Accommodation's Reply

22 Apr 2026

Dear Valued Guest, Thank you very much for choosing to stay at Nya Trang Smile Hotel and for taking the time to share your valuable feedback. We are delighted that you were satisfied with our warm and friendly service, as well as the facilities our staff provided. Your valuable feedback is a great encouragement to us, as we strive to continuously improve our services and provide the best possible experience for all our guests. We wish you and your family good health and happiness. We hope to welcome you back again. Thank you once again. From Nya Trang Smile Hotel

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D***m

9.4

/10

Reviewed 16 week(s) ago

The room was okay. I rented it mainly for sightseeing and didn't spend much time in the room, so I found it quite satisfactory.

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7 people find it helpful

Accommodation's Reply

20 Apr 2026

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T***t

8.1

/10

Reviewed 16 week(s) ago

The staff were friendly, the room had a beautiful view and was airy, but the bed linens had stains and yellowing.

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1 people find it helpful

Accommodation's Reply

20 Apr 2026

Thank you very much for taking the time to provide us with your valuable feedback after your stay. We sincerely apologize for any inconvenience you experienced. We take your feedback very seriously and will use it to improve our staff training so that we can provide even higher quality service in the future. We look forward to welcoming you back again. We will do our utmost to ensure that your next stay is even more satisfying.

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huynh t. n. u.

8.5

/10

Reviewed 18 week(s) ago

The hotel is near the city center, making it convenient for getting around, so it's okay.

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4 people find it helpful

Accommodation's Reply

31 Mar 2026

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Nhi H.

9.4

/10

Reviewed 19 week(s) ago

The staff were very friendly, enthusiastic, and welcoming. The rooms were clean and well-equipped. The location was convenient, near the Agarwood Tower and right in a bustling dining area.

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5 people find it helpful

Accommodation's Reply

23 Mar 2026

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Verified Traveler

8.2

/10

Reviewed 22 week(s) ago

The staff weren't very helpful. We had four suitcases. My wife was carrying the baby and couldn't help with the other suitcases. The staff didn't seem to help either... hopeless.

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4 people find it helpful

Accommodation's Reply

12 Mar 2026

Dear Valued Guest: Thank you very much for your valuable feedback during your stay. We apologize for any shortcomings in our service, particularly the delay in delivering your luggage. We take your feedback seriously and will continue to train our staff and strive to provide even more attentive service in the future. We look forward to welcoming you again and are committed to further improving our services. Thank you. Nya Trang Smile Hotel

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N***n

10.0

/10

Reviewed 22 week(s) ago

A wonderful experience, friendly and enthusiastic staff, clean and well-equipped rooms, and plenty of amenities around the hotel ❤️

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2 people find it helpful

Accommodation's Reply

12 Mar 2026

Dear Guest: Thank you for staying at Nha Trang Smile Hotel and sharing your valuable feedback. We are delighted to hear that you were pleased with our staff's warm and friendly service and our hotel facilities. Your valuable feedback motivates us to continually improve and provide the best possible experience for all our guests. We wish you and your family good health and happiness. We look forward to welcoming you again. Thank you. Nha Trang Smile Hotel

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Mi Nguyen

Staycation

10.0

/10

Reviewed 25 week(s) ago

The hotel was clean. It's located right in the city center. I was very satisfied and will come back next time.

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2 people find it helpful

Accommodation's Reply

12 Mar 2026

Dear Ms. Nguyen Mai, Thank you very much for choosing Nha Trang Smile Hotel and sharing your valuable feedback. We are delighted that you were satisfied with the friendly and warm service of our staff, as well as the hotel's facilities. Your valuable comments encourage us to continuously improve and provide the best possible experience for all our guests. We wish you and your family good health and happiness. We look forward to welcoming you again. Thank you. Nha Trang Smile Hotel

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K***h

Staycation

9.1

/10

Reviewed 29 week(s) ago

I stayed in a premier window city view room. The room was very nice, clean and tidy, however, it was much smaller than in the pictures, and the wardrobe was very small. The walls weren't very soundproof, but it was adequate. On the plus side, the staff were very enthusiastic, and the hotel's location was right in the tourist area and super close to the beach, ensuring I wouldn't go hungry at night, haha, and it was also easy to get to many fun places.

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4 people find it helpful

Accommodation's Reply

21 Jan 2026

Dear Valued Guest: Thank you for choosing to stay at Nya Trang Smile Hotel and for sharing your valuable feedback. We are delighted that you were satisfied with the friendly and warm service from our staff and the hotel's facilities. Your valuable comments encourage us to continue improving and providing the best possible experience for all our guests. We wish you and your family good health and happiness. We hope to welcome you again. Thank you. Nya Trang Smile Hotel

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T***n

Staycation

8.2

/10

Reviewed 29 week(s) ago

The location is easy to find, there are 24/7 convenience stores nearby, it's not too noisy or too deserted, overall it's a good experience. The room only has 3 yellow lights on the ceiling so it's quite dark, but if you stay in a room with a sea view, the lighting is very good during the day.

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5 people find it helpful

Accommodation's Reply

21 Jan 2026

Dear Valued Guest: Thank you for choosing to stay at Nha Trang Smile Hotel and for sharing your valuable feedback. We are delighted that you were satisfied with the friendly and warm service from our staff and the hotel's facilities. Your valuable comments encourage us to continue improving and providing the best possible experience for all our guests. We wish you and your family good health and happiness. We hope to welcome you again. Thank you. Nha Trang Smile Hotel

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Verified Traveler

10.0

/10

Reviewed 35 week(s) ago

The hotel is centrally located, affordable, clean, friendly staff...

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5 people find it helpful

Accommodation's Reply

01 Dec 2025

Dear Valued Guest, Nha Trang Smile Hotel would like to express our sincere gratitude for choosing us for your recent trip and for sharing your wonderful experience with us. We are delighted that you were satisfied with our friendly and attentive staff and the hotel's facilities. Your valuable feedback is a great encouragement for us as we strive to continuously improve and provide the best possible experience for all our guests. We wish you and your family good health and happiness. We look forward to welcoming you back. Thank you. Nha Trang Smile Hotel

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Chi H.

10.0

/10

Reviewed 41 week(s) ago

Clean hotel, friendly staff, convenient location will be the priority choice

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5 people find it helpful

Accommodation's Reply

29 Oct 2025

Dear Valued Guest: Nha Trang Smile Hotel would like to thank you for choosing our hotel for your recent stay and for sharing your wonderful experience with us. We are delighted that you enjoyed our friendly and attentive service and our hotel facilities. Your valuable feedback will motivate us to continue improving and providing the best service to all our guests. We wish you and your family good health and happiness. We look forward to welcoming you back! Thank you. Nha Trang Smile Hotel

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N***n

Business

9.7

/10

Reviewed 42 week(s) ago

Happy and enthusiastic staff. Create conditions for early check-in. Clean room, toilet is a bit old.

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3 people find it helpful

Accommodation's Reply

29 Oct 2025

Dear Valued Guest: Nha Trang Smile Hotel would like to thank you for choosing our hotel for your recent stay and for sharing your wonderful experience with us. We are delighted that you enjoyed the friendly and attentive service of our staff and our facilities. Your valuable feedback will motivate us to continue improving and providing the best service to all our guests. We wish you and your family good health and happiness. We look forward to welcoming you back! Thank you. Nha Trang Smile Hotel

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Maiduongduyhoang

Staycation

9.1

/10

Reviewed 42 week(s) ago

The staff is friendly and enthusiastic. We came first to leave our luggage or checked out and left our luggage again, the staff were still comfortable and enthusiastic without any extra charge. It's a pity that the room's soundproofing is a bit poor, but everything else is great for this price. The pool view is beautiful, the location is right in the center so it's convenient to go anywhere, but the way to the hotel is a bit difficult to find, you have to look closely to see it. I will definitely come back next time.

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5 people find it helpful

Accommodation's Reply

29 Oct 2025

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Nguyen T. T.

9.7

/10

Reviewed 45 week(s) ago

The room is ok. Overall, I was very satisfied with the hotel I booked.

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5 people find it helpful

Accommodation's Reply

29 Oct 2025

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mai n. b.

Staycation

10.0

/10

Reviewed 49 week(s) ago

budget hotel, reasonable price and friendly staff, worth a visit

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6 people find it helpful

Accommodation's Reply

29 Oct 2025

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Smile Hotel Nha Trang

Overall Ratings & Reviews Smile Hotel Nha Trang

8.9

8.8

8.4

8.9

8.8

Traveller Reviews Smile Hotel Nha Trang