8.8
Very Good
From 196 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.5

Location

8.7

Service and Facilites

8.9

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Traveller Reviews Hanoi Genial Hotel

Number of reviews per page
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40
Customer reviews
nguyen t. t. t.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 218 week(s) ago
khách sạn gần bến xe buyt Long biên rất tiện, gần khu trung tâm phố cổ và Hồ Gươm, nhân viên vui vẻ lịch sự
1 people find it helpful
Thien N.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 231 week(s) ago
I book the room with the lowest price compared to the general premises. Clean room, friendly owner. convenient near night market and to the lake just 10 minutes walk. will come back next time
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2 people find it helpful
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nguyen t. k. t.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 258 week(s) ago
clean room clean daily, ks good location to move. Check room to have breakfast but to check the test results there is no breakfast, but the manager still gave me breakfast. good. every motorbike rental is not satisfied, taking the old car is about to run out of gas makes me go to the gas station because the first time in Hanoi, and the two daughters were out of gas at midnight call to return home. hotel supportive test 3-4 times staff k crave listening to the customer's phone while ticking employees still awake game. When he was drunk, he did not let go very scary, he called for a guide to help him, the next day he was filled with gasoline and ran out of battery, he died. la do k guest due to gasoline, whip whistles, then lead to repair moving cars. bad attitude
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1 people find it helpful
Nguyen H. S.
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9.7
/10
Reviewed 287 week(s) ago
Clean rooms, super enthusiastic staff.
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Ann R.
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Family
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9.4
/10
Reviewed 299 week(s) ago
A pleasant stay, friendly staffs and very accommodating. Would love to stay here again.
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Nguyen T. T.
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Romantic
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9.7
/10
Reviewed 300 week(s) ago
Nice room, clean. Friendly employee
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2 people find it helpful
Le Thi T. B.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 307 week(s) ago
Clean rooms, quite enthusiastic staff. The hotel is located in the old quarter and is quite convenient. In general, if you have a chance to go to Hanoi next time, stop by. good price
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KY CHI T.
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Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 312 week(s) ago
Rooms are clean and comfortable. Enthusiastic and very supportive of my requests. Great value for money. The minus point if it is the wifi is really weak. This is my 2nd time here, but the wifi situation has not improved yet.
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Cynthia M.
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Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 316 week(s) ago
Staffs was super super friendly! The room was clean and comfy :)
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Nguyen
icon-Romantic
Romantic
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10.0
/10
Reviewed 321 week(s) ago
Room is very clean, affordable, service, all the staff very great and friendly ... point 10 for quality.
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2 people find it helpful
Nguyen D. B. T.
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Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 321 week(s) ago
The room is as beautiful and clean as the picture. enthusiastic, cute staff. Especially the bell bell night shift
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Miki k.
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Family
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6.3
/10
Reviewed 323 week(s) ago
Hotel has good location and service. However, the room is too small. I have a request to book a room with a balcony, and a larger area than the standard (pay extra when paying for the room app), but the hotel is too small (room 309), not the same as the picture above app. And without a balcony, the rear window is a landfill.
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1 people find it helpful
Tran D. K.
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Backpacking
icon-origin-TRAVELOKA
10.0
/10
Reviewed 325 week(s) ago
I have a truly satisfied night experience here, the staff are very enthusiastic, the room is too clean. There will be a chance to come back and choose this place.
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Tran N. H. L.
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8.5
/10
Reviewed 325 week(s) ago
The hotel is airy, clean, enthusiastic, next time to visit if you come back to Hanoi.
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PHAM H. M. T.
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Family
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9.7
/10
Reviewed 326 week(s) ago
Close to 86 bus station from Noi Bai Airport, so you can walk to and from the airport. Staff are very enthusiastic and warm. I went 2 people but was changed to a very spacious and clean 3-bed room. However, the air conditioner of 1 horse is quite weak compared to its room so it is hot, smaller rooms are usually cooler. Good. Should experience
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Luu T.
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Romantic
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8.8
/10
Reviewed 329 week(s) ago
New hotel, clean room, friendly service staff, help me get up to my room and after checking out, take it to the car. Whenever the guests see the staff, they all greeted happily. Good soundproof room. I checked out early in the morning so I could not comment on the food. Overall it is worth it to experience.
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NGUYEN HUONG
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8.5
/10
Reviewed 330 week(s) ago
Good location, friendly staff, enthusiastic. Breakfast is ok.
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QUACH H. N.
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Family
icon-origin-TRAVELOKA
10.0
/10
Reviewed 330 week(s) ago
The hotel is clean, the bed is comfortable, the staff is super enthusiastic and happy, the breakfast is rich, and the places to visit are quite close. There will be a chance to come back ❤️
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Nguyen T. B. T.
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Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 334 week(s) ago
It’s a nice hotel in a great location. The hotel staff are really helpful.
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Melyana
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Romantic
icon-origin-TRAVELOKA
8.5
/10
Reviewed 334 week(s) ago
Clean rooms. Medium size. Complete room facilities. Friendly staff. Good breakfast. Near the night market and bus terminal. Thanks.
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