N***o
7.0
/10
Reviewed 2 week(s) ago
The hotel experience, service, rooms, and location were quite good. However, the way they handled cancellations and refunds for customers was not fair or reasonable, and I probably won't be returning.
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Accommodation's Reply
20 Sep 2026
Dear Mr./Ms. N***o,
Thank you very much for staying at Langlong Beach Resort and for taking the time to share your valuable feedback. We are delighted to hear that you were satisfied with your room, service, facilities, and location.
We apologize for any inconvenience caused by the cancellation and refund process. Our resort is committed to providing flexible and attentive service to all guests. Your valuable feedback is important for improving our resort's policies and customer service.
Thank you for your understanding. We look forward to welcoming you back again. We hope you and your family will visit us in the future for an even more enjoyable stay.
Thank you again.
Sincerely,
Customer Relations Manager
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