The Herriott Hotel & Suite

Explore The Herriott Hotel & Suite
8.7
Very Good
From 1,665 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.2

Location

8.6

Service and Facilites

8.9

People often mention about The Herriott Hotel & Suite
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Staff Friendliness (17)
Room Space (15)
Bedroom (12)
Distance to City Center (11)
Ambiance (10)
Surroundings (9)
Family Friendly (9)
Activity Option (9)
Bathroom (9)
Accessibility (8)
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Traveller Reviews The Herriott Hotel & Suite

Number of reviews per page
20
40
Customer reviews
NGUYEN
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel staff were very helpful; I had a wonderful holiday in Da Nang. I accidentally left my phone behind while I was there, and only remembered when I returned to Ho Chi Minh City. I informed the hotel, and they helped me find it and will arrange for it to be sent back to Ho Chi Minh City. The hotel was fantastic; I will definitely stay here again next time!
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3 people find it helpful
Bao T.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The staff here are lovely, and the rooms are spacious.
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9 people find it helpful
T***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Rooms 801 and 802 are very spacious and beautiful.
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4 people find it helpful
Sophie B.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 10 week(s) ago
The room was decent for the price. The staff were friendly and helpful. However, when I booked through the app, there was additional information about a late checkout at 6 pm. I thought the hotel already knew, so I didn't ask again during check-in. On my last day, the hotel said they hadn't received that information because the app hadn't notified them, so I had to switch to a larger room at a higher price because the smaller rooms were all booked.
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6 people find it helpful
Q***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
I stayed in Da Nang during the storm season so I haven't experienced all the services here. I found the staff attentive in supporting my family during the time we used the room. The location is near the beach, convenient for traveling.
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8 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
5.7
/10
Reviewed 21 week(s) ago
Curtains, blankets and pillows are the color of congee, have a musty smell, sheets only changed every 2 days
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14 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.2
/10
Reviewed 22 week(s) ago
The experience at the hotel was very comfortable, the service was good. The only thing I was not satisfied with was that I forgot a phone charger. After that, I contacted the staff but they said they didn't have one.
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12 people find it helpful
NGUYEN T. T. H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
Spacious room, new, clean, friendly and enthusiastic support staff. Will come back when I have the chance. The price for such a room is very ok.
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8 people find it helpful
L***E
icon-origin-TRAVELOKA
9.7
/10
Reviewed 27 week(s) ago
The hotel is near the beach, not too close to the center but quiet. Nice room, clean, friendly staff.
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11 people find it helpful
L***E
icon-origin-TRAVELOKA
8.1
/10
Reviewed 29 week(s) ago
Friendly staff, enthusiastic support, my room's shower was a bit old, otherwise ok
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6 people find it helpful
H***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
The room is spacious, the staff is enthusiastic, and there is a fan in the room. However, the swimming pool water is dirty. The hotel had a new swimming pool when I checked out, so my kids couldn't swim. It's a pity because I rented a hotel with a swimming pool so my kids could swim.
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10 people find it helpful
Jessica V.
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10.0
/10
Reviewed 34 week(s) ago
Tropical style hotel, very relaxing feeling. Spacious rooms, friendly staff. Especially the staff working in the breakfast buffet area :)).
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16 people find it helpful
thng l. x.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 36 week(s) ago
Stable, nothing to complain about Nice room view Everything is fine
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14 people find it helpful
C***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
Check in and check out comfortably. Not suitable for friends or work together because the shower curtain is not closed.
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8 people find it helpful
l***c
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.6
/10
Reviewed 36 week(s) ago
It clearly states that the room is for 2 adults and 2 children, but they give you 1 bed. The room is old, not like the picture, dirty and dusty.
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7 people find it helpful
L***E
icon-origin-TRAVELOKA
8.7
/10
Reviewed 40 week(s) ago
Clean, spacious and comfortable studio room for families with babies, easy to cook and prepare for children. Hotel has scooter rental. Hotel location near the beach and center
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17 people find it helpful
N***c
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 40 week(s) ago
clean, cozy room friendly staff
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11 people find it helpful
H***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 42 week(s) ago
Have stayed here many times, satisfied with the service and facilities, the hotel should consider renewing the towels ☺️
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16 people find it helpful
n***n
icon-origin-TRAVELOKA
8.2
/10
Reviewed 45 week(s) ago
Nice room, enthusiastic staff
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18 people find it helpful
L***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 47 week(s) ago
Since when do guests have to pay extra for dirty bed sheets and laundry? Is that the room rental fee plus the laundry fee? The sheets smell of bleach, the towels are black, what a terrible experience.
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33 people find it helpful
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