Imelda D.

Business

8.5

/10

Reviewed 5 day(s) ago

The hotel staff is friendly and the environment is safe for families. The hotel is close to Ramayana Temple, making it easily accessible.

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Accommodation's Reply

30 Oct 2026

Dear Ms. Imelda D., Sincerely, Emerald Hotel. Thank you for your review and rating. We were honored to have served you. We hope to further improve our products and services in the future. We look forward to your next visit. Sincerely, Rut Noordin, Head of Front Office.

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Jeannie S. S.

Business

6.8

/10

Reviewed 6 day(s) ago

The food at breakfast was very inadequate, and there were no telephones in the rooms, making it difficult to contact reception or room service.

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Accommodation's Reply

30 Oct 2026

Dear Ms. Jenny S.S., From the Emerald Hotel, we respectfully thank you for your review and rating. We were honored to have served you. We hope to further improve our products and services in the future. We look forward to welcoming you again. Sincerely,

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A***r

Business

10.0

/10

Reviewed 3 week(s) ago

Awesome and very enjoyable.

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1 people find it helpful

Accommodation's Reply

30 Oct 2026

Dear Mr./Ms. A*r, Sincerely yours, from Emerald Hotel. Thank you for your review and rating. We were honored to have served you. We hope to further improve our products and services in the future. We look forward to welcoming you again next time.

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F***E

8.5

/10

Reviewed 3 week(s) ago

The hotel staff was nice, the rooms were pretty clean, and the food was delicious.

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Accommodation's Reply

30 Oct 2026

Dear Mr./Ms. F*E, Sincerely yours, from Emerald Hotel. Thank you for your review and rating. We are honored to have served you. We hope to further improve our products and services in the future. We look forward to welcoming you again. Sincerely,

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M***d

Staycation

10.0

/10

Reviewed 4 week(s) ago

The hotel staff is very friendly and helpful.

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Accommodation's Reply

06 Oct 2026

Dear Mr./Ms. M*d, This is a general message from the Emerald Hotel: Thank you for your review and rating. We were honored to have served you. We hope to further improve our products and services in the future. We look forward to welcoming you again. Sincerely, Rut Noordin, Head of Front Office.

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G***s

8.8

/10

Reviewed 11 week(s) ago

Very good and please continue to maintain the service

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Accommodation's Reply

20 Aug 2026

Dear Mr. G.S., The Emerald Hotel extends its warmest greetings. Thank you for your review and rating. We were honored to have served you, Mr. G.S. We hope to further improve our products and services in the future. We look forward to welcoming you again in the future. Sincerely, Rut Noordin, Head of Front Office.

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H***k

9.0

/10

Reviewed 11 week(s) ago

I stayed here for two days and was very satisfied with the service from the hotel staff, and the room was very spacious and clean. However, the blanket, bedsheet, and towel made my body itch when I used them. If possible, upgrade the room amenities, such as adding a TV and a refrigerator. That's all my feedback and impressions from my stay at this hotel. Thank you.

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Accommodation's Reply

20 Aug 2026

Dear Mr. H. Ke, From Emerald Hotel, we respectfully thank you for your review and rating. We are honored to have served you. We hope to further improve our products and services in the future. We look forward to welcoming you again in the future. Sincerely, Rut Nurdin, Head of Front Office

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J***i

Staycation

9.2

/10

Reviewed 17 week(s) ago

Thank you to the staff, who were always available, very friendly, and quick to help. Unfortunately, the spacious executive room had stained bed covers and sheets, and the sofa was filthy, as if it hadn't been cleaned in a while. FYI, there's no soundproofing, so all traffic noise is very audible.

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Accommodation's Reply

17 Jul 2026

Dear Ms./Mrs. M.J.I., The Emerald Hotel extends its warmest greetings. Thank you for your review and rating. We were honored to have served you. We hope to further improve our products and services in the future. We look forward to welcoming you again. Sincerely, Rut Noordin, Head of Front Office

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A***a

8.5

/10

Reviewed 18 week(s) ago

The staff is friendly, the rooms are comfortable, the food is delicious.

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Accommodation's Reply

17 Jul 2026

Dear Ms./Mrs. M.A.A., The Emerald Hotel extends its warmest greetings. Thank you for your review and rating. We were honored to have served you. We hope to further improve our products and services in the future. We look forward to welcoming you again. Sincerely, Rut Noordin, Head of Front Office.

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g***t

7.0

/10

Reviewed 20 week(s) ago

The TV is not working, there are no channels, it is difficult to operate it.

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Accommodation's Reply

27 Jun 2026

Dear Mr. G*t, Emerald Hotel would like to express our gratitude for your review and rating. We were honored to have served you. We hope to further improve our products and services in the future. We look forward to welcoming you again. Sincerely, Rut Nurdin, Head of Front Office

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M***l

Business

8.8

/10

Reviewed 24 week(s) ago

Worth it because the location is close to the airport, food courts, and entertainment centers.

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1 people find it helpful

Accommodation's Reply

26 May 2026

Dear Ms./Mrs. M. I., The Emerald Hotel respectfully informs you of our gratitude for your review and rating. We were honored to have served you. We hope to further improve our products and services in the future. We look forward to welcoming you again. Sincerely, Rut Noordin, Head of Front Office.

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O***A

10.0

/10

Reviewed 29 week(s) ago

Nice breakfast. Clean room and bathroom. Love it. In the center of the city.

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Accommodation's Reply

17 Apr 2026

Dear Ms./Mrs. O*a, Warm greetings from Emerald Hotel. Thank you for your review and rating. We were honored to have served you. We hope to further improve our products and services in the future. We look forward to welcoming you again. Sincerely, Rut Noordin, Head of Front Office.

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Taufiq R. A.

8.4

/10

Reviewed 31 week(s) ago

Overall everything is good, just need to clean the stains on the room sheets

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Accommodation's Reply

08 Apr 2026

Dear Mr. Taufiq R. A., From Emerald Hotel, we respectfully thank you for your review and rating. We were honored to have served you. We hope to further improve our products and services in the future. We look forward to welcoming you again. Sincerely, Rut Nurdin, Head of Reception.

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H***o

8.3

/10

Reviewed 32 week(s) ago

It was actually quite comfortable, but the sound of music from the club behind the hotel was clearly audible.

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Accommodation's Reply

28 Mar 2026

Dear Mr./Ms. H.O., Warm greetings from Emerald Hotel. Thank you for your review and rating. We were honored to have served you. We hope to further improve our products and services in the future. We look forward to welcoming you again. Sincerely, Rut Noordin, Head of Front Office.

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C***e

Transit

10.0

/10

Reviewed 34 week(s) ago

Nice, clean, and okay good room and good place.

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Accommodation's Reply

26 Mar 2026

Dear Mr./Ms. C.E., It is our pleasure to inform you from Emerald Hotel that we thank you for your review and rating. We were honored to have served you. We hope to further improve our products and services in the future. We look forward to welcoming you again in the future. Sincerely, Rut Noordin, Head of Front Office.

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F***i

Staycation

8.5

/10

Reviewed 40 week(s) ago

Just want to say, yes, it's okay..

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Accommodation's Reply

02 Feb 2026

Dear Mr./Mrs. F.J., Warm greetings from Emerald Hotel. Thank you for your review and rating. We were honored to have served you. We hope to further improve our products and services in the future. We look forward to your next visit. Sincerely, Rut Noordin, Head of Front Office.

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I***m

Staycation

9.1

/10

Reviewed 41 week(s) ago

Friendly service, clean, comfortable and safe rooms.

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Accommodation's Reply

17 Jan 2026

Dear I.M., Warm greetings from the Emerald Hotel. Thank you for your valuable review and rating. We sincerely appreciate your stay with us, and we will continue to strive to provide you with even better products and services. We look forward to seeing you again on your next visit. Sincerely, Rut Nurdin, Front Desk Manager

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martina D. s.

10.0

/10

Reviewed 52 week(s) ago

My first experience staying at the Emerald Hotel. The service from the hotel staff was excellent from check-in to check-out.

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1 people find it helpful

Accommodation's Reply

01 Nov 2025

We would like to express our deepest condolences to Ms. Martina S. from Emerald Hotel. Thank you for your valuable review and rating. It was a pleasure to welcome you. We will continue to provide you with better products and services in the future. We look forward to welcoming you back again. Thank you. Ruth Noordin, Front Office Manager

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Budi D.

10.0

/10

Reviewed 54 week(s) ago

Free laundry, delicious breakfast, clean rooms

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1 people find it helpful

Accommodation's Reply

01 Nov 2025

On behalf of Jade Hotel, we would like to extend our warmest regards to Budi D. Thank you for your valuable review and rating. Budi D. is very honored to serve you. We will continue to work hard to improve our products and services in the future. We sincerely hope to welcome you back again. Thank you! Front Office Manager Rut Noordin

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Petra L.

Transit

9.4

/10

Reviewed 55 week(s) ago

Comfortable, the service is responsive, basically every time I go to Timika I always stay here.

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1 people find it helpful

Accommodation's Reply

13 Oct 2025

Dear Petra L., Warm greetings from the Emerald Hotel. Thank you for your valuable review and rating. Dear Petra L., thank you for staying with us. We will continue to strive to provide you with even better products and services. We look forward to your next visit. Sincerely, Rut Nurdin, Front Office Manager

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Emerald Hotel Timika

Overall Ratings & Reviews Emerald Hotel Timika

8.6

8.6

8.5

8.6

8.6

Traveller Reviews Emerald Hotel Timika