I have complained up to 3 times going up and down, the first one asked to change rooms but the receptionist said there were no empty rooms even though someone else was checking in. Second, I asked for the cockroaches to be cleaned but not cleaned because the cockroaches were still flying around, third, I asked to change the sheets, until I said I wanted to change the sheets myself, just asked for the sheets but the receptionist said 'this is indeed our shortcoming, the sheets are dirty', hello, I paid several times, not a ride and in the end I checked out, didn't end up staying