Novena Hotel Bandung

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Overall Ratings & Reviews Novena Hotel Bandung

Traveloka (2,915)
Other sources (3)
8.2
Very Good
From 2,915 reviews
Provided by travellers on
Cleanliness

8.3

Room Comfort

8.3

Meal

7.8

Location

8.5

Service and Facilites

8.3

People often mention about Novena Hotel Bandung
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Room Space (51)
Staff Friendliness (50)
Hotel Area (48)
Bedroom (46)
Bathroom (45)
Variety (45)
Taste (44)
Ambiance (41)
Accessibility (40)
Family Friendly (40)
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Traveller Reviews Novena Hotel Bandung

Number of reviews per page
20
40
Customer reviews
R.A.Rizka A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
It was good! Room clean, meals good but you may add more options, facilities good. Overall it was great!!
1 people find it helpful
N***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Cheap and clean hotels are only here
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Accommodation's Reply
30 Jul 2026
Thank you for your valuable review and kind words. We are delighted to hear that you had a wonderful time at Novena Hotel. We are committed to providing you with an unforgettable experience through attentive service, excellent facilities, and a comfortable atmosphere. We will do our best to ensure an even more satisfying experience on your next visit. Sincerely, The Management of Novena Hotel
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N***i
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
My favorite hotel when I go to Lembang.
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Accommodation's Reply
30 Jul 2026
Thank you for your review and compliments. We are delighted that you enjoyed your stay at Novena Hotel. We strive to provide a memorable stay with friendly service, quality amenities, and a warm and comfortable atmosphere. We hope to welcome you back again and provide an even more special experience on your next visit. Sincerely, The Management Team, Novena Hotel
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AzizSusanto
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
This is my 4th time staying here. Recommended if you are in Dilembang. Next time I will definitely stay here again.
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1 people find it helpful
Accommodation's Reply
30 Jul 2026
Thank you for your review and compliments. We are delighted that you enjoyed your stay at Novena Hotel. We strive to provide a memorable stay with friendly service, quality amenities, and a warm and comfortable atmosphere. We hope to welcome you back again and provide an even more special experience on your next visit. Sincerely, The Management Team, Novena Hotel
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B***e
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Staycation
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8.8
/10
Reviewed 3 week(s) ago
I think it's okay if we spent a day to escape from reality. I got a best view in my room, the air of Lembang and anything more than that. But, unfortunately, the internet still might be a concern since I stayed, I cannot connect right through Wi-Fi.
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Accommodation's Reply
27 Jul 2026
Thank you for your kind review. We’re delighted you enjoyed the beautiful view and the refreshing atmosphere of Lembang. We sincerely apologize for the inconvenience with the Wi-Fi connection during your stay. Your feedback has been shared with our team for improvement. We look forward to welcoming you back for a better experience. Warm regards, Novena Management Team
l***i
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Staycation
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5.0
/10
Reviewed 4 week(s) ago
The windows in executive room 617 are not sealed, so the cold wind from outside automatically comes in.
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Accommodation's Reply
15 Jul 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Verified Traveler
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Leisure
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9.3
/10
Reviewed 4 week(s) ago
The room was clean and comfortable, but the variety of food for breakfast was very limited.
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Accommodation's Reply
14 Jul 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The best, I think if I go to Bandung I will come back to this hotel.
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1 people find it helpful
Accommodation's Reply
08 Jul 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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D***i
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Staycation
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9.3
/10
Reviewed 5 week(s) ago
The room is comfortable, makes you feel at home.
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Accommodation's Reply
08 Jul 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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D***a
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8.7
/10
Reviewed 5 week(s) ago
The location is excellent, very strategic. The rooms are spacious and clean. The staff is friendly. The breakfast menu is not extensive and varied, but the taste is standard. My stay was a bit disrupted because I was suddenly woken up in the middle of the night by a loud banging noise, but I couldn't pinpoint the source.
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1 people find it helpful
Accommodation's Reply
08 Jul 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Y***a
icon-Leisure
Leisure
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9.7
/10
Reviewed 5 week(s) ago
The hotel was clean and fragrant. The food was standard and lacked variety. The staff was friendly and helpful when needed. Hopefully, there will be changes to the menu and breakfast variety in the future. We didn't regret staying here with the family, especially as the kids loved playing in the pool. Snacks were available in the pool area at a reasonable price, even though they're on the hotel grounds.
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Accommodation's Reply
08 Jul 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The food lacks variety and tastes very standard. Improve the taste and add more breakfast options if possible. Cleanliness is very satisfactory, and the staff are very responsive when needed. The hotel also smelled good when we arrived. We were a bit nervous because some reviews said the rooms were not clean. But thank God, we booked four Executive Queen rooms, and all were clean and fragrant. Please continue to improve the cleanliness of the hotel, and we were truly satisfied with our stay here. A plus point is the affordable snacks near the pool area, so it's not a burden for hotel guests. Thank you.
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Accommodation's Reply
08 Jul 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Comfortable and clean. The Wi-Fi could be faster, as it's not accessible in the rooms.
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Accommodation's Reply
08 Jul 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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t***b
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
The breakfast menu lacks variety, especially the main dishes, with only capcay and chicken available. The rest of the menu is fine, especially the ambiance and the excellent room size.
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1 people find it helpful
Accommodation's Reply
08 Jul 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Yudha P.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, and the location is strategically located on the roadside. The room is very clean, the bed and pillows are very comfortable, and there is a refrigerator that can make ice cubes. Coffee, tea, sugar, and other amenities are also complete. However, the TV is not big enough and there are not many options. Because I already have a cellphone, the TV is only for sound. The bathroom is also clean and well-equipped. For breakfast, perhaps it could be a bit of a complaint because it is a bit lacking in variety, and the taste is just so-so. The menu and taste of breakfast could be improved. However, the view during breakfast was really nice because the breakfast is located on the 7th floor.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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A***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
For a 3-star hotel, it's okay. Good, friendly service, and a standard breakfast. It's a shame the hotel is large but poorly maintained. There's no restaurant, only open for breakfast. 🥹
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3 people find it helpful
Accommodation's Reply
17 Jun 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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N***u
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Absolutely the best.. Cheap, spacious, clean rooms. CS is also fast. Next time I go to Bandung, I have to stay here again 🥰
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1 people find it helpful
Accommodation's Reply
10 Jun 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Overall the room was okay, but the food was less varied.
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Accommodation's Reply
08 Jun 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Amelia M. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It's so good, next time I'll be here again.
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2 people find it helpful
Accommodation's Reply
05 Jun 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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rifandi h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
It's quiet and the staff are friendly, they really helped me.
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3 people find it helpful
Accommodation's Reply
29 May 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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Number of reviews per page
20
40