Novena Hotel Bandung

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Overall Ratings & Reviews Novena Hotel Bandung

Traveloka (2,866)
Other sources (3)
8.2
Very Good
From 2,866 reviews
Provided by travellers on
Cleanliness

8.3

Room Comfort

8.3

Meal

7.7

Location

8.5

Service and Facilites

8.3

People often mention about Novena Hotel Bandung
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Staff Friendliness (44)
Room Space (44)
Hotel Area (41)
Taste (40)
Bedroom (39)
Variety (39)
Bathroom (38)
Accessibility (35)
Family Friendly (35)
Ambiance (33)
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Traveller Reviews Novena Hotel Bandung

Number of reviews per page
20
40
Customer reviews
I***a
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8.5
/10
Reviewed 7 day(s) ago
Overall the room was okay, but the food was less varied.
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Accommodation's Reply
08 Jun 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Amelia M. P.
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
It's so good, next time I'll be here again.
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Accommodation's Reply
05 Jun 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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rifandi h.
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10.0
/10
Reviewed 2 week(s) ago
It's quiet and the staff are friendly, they really helped me.
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2 people find it helpful
Accommodation's Reply
29 May 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
The accommodation and atmosphere are pleasant. Large swimming pool, friendly staff.
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Accommodation's Reply
22 May 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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I***E
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
The rooms are spacious and clean. The service is friendly. The location is easily accessible. We highly recommend staying at Hotel Novena.
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Accommodation's Reply
22 May 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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Eka k.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 4 week(s) ago
The king-size bed didn't meet expectations, even though it was more expensive. The room wasn't clean, and the bathroom hexos was broken.
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1 people find it helpful
Accommodation's Reply
19 May 2026
Good morning, Ms. Eka. Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation so that we can further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Adam D. T.
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Leisure
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8.7
/10
Reviewed 5 week(s) ago
The pillows had stains and were not very clean and the bathroom was not very clean.
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Accommodation's Reply
19 May 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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HERNY S.
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Leisure
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6.3
/10
Reviewed 5 week(s) ago
Just photos and videos of the hotel rooms do the talking.
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1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Mr. Hernie S., Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation so that we can further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel
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Ardhytio N.
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9.7
/10
Reviewed 5 week(s) ago
Fun... Next time I'll stay there again.
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Accommodation's Reply
05 May 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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N***r
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Leisure
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8.8
/10
Reviewed 7 week(s) ago
The room is comfortable, big, breakfast is less varied and standard, wifi is slow
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Accommodation's Reply
28 Apr 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Andy K.
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Staycation
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8.5
/10
Reviewed 8 week(s) ago
A comfortable, clean and pleasant place to stay again.
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Accommodation's Reply
28 Apr 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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H***H
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Thank you for checking in at the Novena Hotel several times, along with your family, while visiting your child at the UPI campus. The feedback is that the TV can't access YouTube yet 🤭
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1 people find it helpful
Accommodation's Reply
28 Apr 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Verified Traveler
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8.5
/10
Reviewed 9 week(s) ago
4 stars but the breakfast is less varied
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Accommodation's Reply
14 Apr 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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mira f.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
The atmosphere and facilities are pleasant, the rooms are spacious and clean, the breakfast is varied, and the rooftop view is beautiful. My request for a connecting room was granted. If I return to Lembang, I will definitely stay here.
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Accommodation's Reply
06 Apr 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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S***y
icon-Leisure
Leisure
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9.6
/10
Reviewed 10 week(s) ago
The staff are all friendly and very helpful, but unfortunately the breakfast menu is not very varied.
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Accommodation's Reply
10 Apr 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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m***7
icon-Leisure
Leisure
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8.2
/10
Reviewed 11 week(s) ago
The cleaning staff came in to clean the room when the guest wasn't there, even though there was a "Do not disturb" sign on the door. They should have asked the customer for permission before entering to clean, as belongings like wallets were left in the room.
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1 people find it helpful
Accommodation's Reply
10 Apr 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Budget hotel in the Lembang area. Dining is at the top, offering a mountain view.
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Accommodation's Reply
10 Mar 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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A***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 14 week(s) ago
The hotel is old and poorly maintained, the hot water for the shower doesn't work, and there's a lot of dust (I'm allergic to dust). My family and I were so weak that we decided to sleep in the car until morning. There's a lot that needs to be improved, and hopefully, it will be better in the future.
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3 people find it helpful
Accommodation's Reply
10 Mar 2026
Thank you for your feedback. We apologize for the unpleasant experience you had during your stay at Novena Hotel Bandung. Your feedback is very important to us, and we will use it as a basis for our evaluation to further improve our services. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Novena Hotel.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel staff is friendly, the rooms are nice, spacious, and comfortable. The cleanliness is excellent, and the breakfast variety is extensive, perhaps we can expand it in the future :). The strategic location is midway between the city and Lembang, which is excellent. The security guards are also very friendly and helpful.
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3 people find it helpful
Accommodation's Reply
05 Feb 2026
Thank you for your positive review and rating of Novena Bandung Hotel. We are delighted to hear that you enjoyed your stay. Your satisfaction motivates us to continue striving to provide the best service possible. We look forward to welcoming you back to our hotel. 😊. Sincerely, Novena Hotel Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Thank God, the service is friendly, the hotel is clean and the rooms are spacious.
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Accommodation's Reply
05 Feb 2026
Thank you for your positive review and rating of Novena Hotel Bandung. We are delighted to know you enjoyed your stay. Your satisfaction motivates us to continue providing the best service. We hope to welcome you back again 😊 Sincerely, The Novena Hotel Management
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Number of reviews per page
20
40