8.6
Very Good
From 7,610 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.4

Location

8.6

Service and Facilites

8.7

People often mention about Horison Ciledug
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Staff Friendliness (110)
Bedroom (106)
Bathroom (102)
Hotel Area (102)
Ambiance (98)
Room Space (96)
Taste (90)
Variety (89)
Accessibility (80)
Family Friendly (80)
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Traveller Reviews Horison Ciledug

Number of reviews per page
20
40
Customer reviews
L***s
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
The hotel's location is strategic because it is on the main road, the rooms are clean, the staff service is good, the food is quite good. Overall it's ok.
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Y***a
icon-Leisure
Leisure
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9.7
/10
Reviewed 1 week(s) ago
A comfortable and pleasant hotel. Close to public transportation, the food is delicious and has a wide variety.
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fuji a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
This is my second time staying here, and I'll be back because it's so comfortable. The breakfast is delicious and has a lot of variety, I really love it. The dining area is also connected to the playground and swimming pool, so after breakfast you can take the kids straight to the playground or go swimming. I also tried the buffet & grill in the evening, and the food was pretty good. I'll definitely be back here 💕
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E***l
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The staff were all friendly, the food was delicious, and the rooms and bathrooms were nice. It was nice to have two access keys, making it easier to get in and out even if someone else was still in the room.
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andi s.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
comfortable and friendly staff, nice environment, young and easy to go anywhere
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Good experience but my request to have 1 single bed wasn’t fulfilled as they said already occupied. What come 1st is served 1st right? One last thing is the outdoor which have bean bag and playground for the kids, seems they did not put any sign for “no smoking” and there are few people that smoke in the area, i’m not sure the staff aware of the smoker or not.
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N***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is very friendly, responsive and alert 👍🏻
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Tarida M.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Always okay, comfortable, good service, lots of interesting offers
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M***M
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Cool, the room is so clean and the staff are friendly.
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N***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Yesterday I tried the Nusantara buffet with Betawi specialties. The food was delicious, lots of choices, yes there was live music, the room was okay and the service was amazing because this hotel can understand the wishes of the guests who stay. Continued success Horrison Ciledug
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N***s
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is very friendly. And the service is great, the check in process is fast. The hotel is comfortable and clean. The restaurant is spacious and the food is delicious.
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N***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It was a very pleasant stay. The room was comfortable and the food was delicious. The service was especially excellent. I was given a delicious complimentary cake. The location is also strategic, close to the main road. Thank you, Hotel Horison Ciledug. May it always be a hotel with lots of visitors.
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Tarida M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is the umpteenth time I have stayed here, at first it was really fun, then I got addicted to staying here because it is close to home, there are lots of snacks around the house, the food is really varied, the swimming pool is good for kids, if it is healing, this would be a recommendation
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Regina N. G.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I checked out late at night, but the front desk staff was incredibly helpful, showing both professionalism and genuine friendliness. One of the staff also kindly reminded me to have breakfast at the hotel restaurant through the room phone and took the time to confirm whether I wanted to extend my stay or check out, which I really appreciated. The hotel itself was very clean, and the food was delicious with a good variety of options. I had a great experience here and would definitely love to stay again in the future.
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h***u
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Spacious room, upgraded to executive because deluxe was sold out, food was also delicious, busy environment because it is in front of Univ Budi Luhur Hotel
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Thank God everything is okay, hopefully it will be more successful in the future.
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Yosafat R. W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly and fast staff, clean rooms
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Accommodation's Reply
01 Jul 2025
Dear Mr./Mrs. Yosafat R. W., Thank you for taking the time to share your experience. Thank you for your positive feedback regarding our friendly and fast staff service and our clean rooms that made your experience memorable during your stay at Hotel Horison Ciledug. We will continue to provide our best service to our guests, once again we thank you and we look forward to your return. Warm regards, Kiki Triandini. General Manager
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z***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It's really good to stay here, the food menu is also good, it's clean and the staff are friendly.
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Accommodation's Reply
01 Jul 2025
Dear Mr./Mrs. z*n, thank you for taking the time to share your experience. Thank you for your positive feedback regarding our great food menu, our clean hotel and our friendly staff service that made your experience memorable during your stay at Hotel Horison Ciledug. We will continue to provide our best service to our guests, once again we thank you and we look forward to your return. Warm regards, Kiki Triandini. General Manager
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a***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Overall good. The service is also friendly no matter what time it is needed.
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Accommodation's Reply
01 Jul 2025
Dear Mr./Mrs. a*a, thank you for taking the time to share your experience. Thank you for your positive feedback regarding the friendly service of our employees who made your experience memorable during your stay at Hotel Horison Ciledug. We will continue to provide our best service to our guests, once again we thank you and we look forward to your return. Warm regards, Kiki Triandini. General Manager
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Next there could be Netflix, check-in time could be 12:00
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Accommodation's Reply
01 Jul 2025
Dear Mr./Mrs. R*i, thank you for taking the time to share your experience. Thank you for your positive feedback regarding our comfortable hotel that made your experience memorable during your stay at Hotel Horison Ciledug. We will continue to provide our best service to our guests, once again we thank you and we look forward to your return. Warm regards, Kiki Triandini. General Manager
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Number of reviews per page
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