Overall Ratings & Reviews Casa Hill Resort

The room is not tidy and there were watermarks at the ceiling which caused fungus. We suffered from asthma and flu. A lot of dust and the water heater was not functioning as well.

We stay at the cabin. At night before bed, we try to switch off the light from the balcony as the light brightens the room. But cannit find the switch. The light from the outside lamp Too bright for me as the door & window glass. We prefer sleeping in the dark tho. Its not really a problem maybe just a personal preference. They also provide indoor games, pingpong, pool, foosball, but with fee & deposit. Deposit is OK but I personally thing the games with fee are too expensive. Ping pong for rm15 fee & rm15 deposit & 3 hours of playtime. We want to play for fun, 3hours is like training:(Not worth it. Others is OK I supposed. The vibe in good. We had fun in the pool.

Casa Hill Resort is a great place for your family vacation. Situated at a great nature scenery...we can even hear white breasted waterhen bird (burung wak-wak) sound from our room. The only regret is the room that we took is a bit too small to accommodate all us. Should the room is more spacious then it will be a perfect stay.

Pleasant stay... nice... clean... everything else is great.

The place is very nice and quite also . My parents enjoy it well , just the bed is too hard for me and the room for 4 person is a bit small. Overall is good , we will be back next time.

Waiting 2 hours to check in due to short-handed.

Friendly staff. Rooms is clean and comfortable. Value for money.

Air cons and WiFi not functioning well. Water purifier out of service. Toilet seat cover crack. No respond and action when informed the reception.

Nice place to catch and relax. But the toiletbowl is crack so not comfortable to use it.

We had a pleasant stay at Casa Hill. Nice and simple resort but we loved it. There is no shops near to the hotel, thus you need to bring enough foods. Or you can also go to the sg lembing town, approx 1-2km from the hotel. Plenty of food stalls and restaurants.

No housekeeping. No replacement of towels or toiletries or cleaning the room for staying 2 nights. Spotted some stain on the bedsheet. It seems the resort is understaffed. The cafe is closed. Only open if you book group BBQ in advance. Must says, this is the only nicest accommodation in sg lembing for now as compared to others. The resort owner just have to improve on the housekeeping and ensure the cafe is open on weekends.

My kids love the environmental of the resort...it is so peaceful & clean..

perfect for a weekend getaway from a busy city lol. my second time here and still can't get over this place.

Room was clean but right after my friend spilled a drink, a colony of ants attacking us. Went to the reception for an extra pillow (one pillow only for each bed), noted by the staff but unlucky us, no extra pillow was sent. But having said that, it was a good stay and a nice place to stay. Great place to spend your weekend from a busy city. Wish to extend our night there but it was fully booked. No worries Casa Hill, I will be back! :)

The check in system is poor, maintenance need to improve, a lot of ants in the room BBQ RM 30/Person is not worth it.

The environment of the resort is clean and cozy. However, the supply of the basic amenities is out of my expectation. I’m booking a 6-person room. Basic amenities such as shower gel and shampoo is not supplied sufficiently. Only 1 small bottle of shower gel and 1 small bottle of shampoo. Totally not enough for the usage of 6 pax in the room. There are not cupboard provided. All our clothes and stuff has to be placed on the floor. I would suggest at least to provide a small and simple cupboard for the guess to put their cloth. In addition, a small fridge does help to store some of our food product purchased from the town as this town where I was staying are rich in the local food. According to the booking information, WiFi is available but we are not able to log in as the password was not provided for.

I was disappointed with their service. I stay in with a group of 11 members, but I booked two rooms with maximum fit 9 people, so i request for extra bed and the owner offer me an free upgrade to a 14 people rooms. so I just okay and take the offer without further questioning. During the day when we check-in, they suddenly arrange us back to the two rooms which only able to fit 9 people without prior notice. No Message, no calls. We question the staff and they want us to pay extra to get one more room. As a matter of course you have to inform the guest if you have any changes on the room arranging! Not just silence and play fool. WilI come back again? No Thanks.

Good hotel and staff are good too

everything good, love the ambience and very beautiful but no fridge.

Nice hotel. nice surrounding. love it