8.6
Very Good
From 568 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about NDC Resort & Spa Manado
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Room Space (13)
Distance to City Center (12)
Bedroom (12)
Accessibility (11)
Ambiance (11)
Bathroom (11)
Hotel Area (11)
Staff Friendliness (10)
Taste (8)
Surroundings (7)
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Traveller Reviews NDC Resort & Spa Manado

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40
Customer reviews
L***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
It's cheaper to book via the app than to book directly at the hotel.
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M***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Delicious, cool, fresh, comfortable, clean, affordable, and high quality.
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Accommodation's Reply
28 Jun 2025
Wow, thank you so much for your "nice, cool, fresh, comfortable" review! It's great that you feel at home and are satisfied with our cleanliness, affordable prices, and quality of service. Appreciation like this makes us excited to continue giving our best to great guests like you! See you again—we look forward to your next visit! If there's anything we can improve, just let us know. :)
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chandra s.
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
This is my second experience staying at NDC Resort and Spa. When checking in, it was faster because the room was already ready, so I didn't have to wait 30 minutes like my first staycation. This time I got a clean room again, but compared to the previous room, it was cleaner than the previous one. The sink still had black water stains, and we found a large spider on the ceiling of the room, and this really disturbed my comfort. Please pay attention to the cleanliness in the future so that it doesn't disturb the comfort of the guests. For the food at breakfast, the taste is quite good but it's not very varied, the only animal protein side dish is chicken serundeng, there is no other animal protein. For TV channels, there are still no changes, very limited to only 20 channels and most of them are Chinese channels. My input, because this resort has many staycations with their families, it would be nice if TV channels were added for kids channels, so that children also enjoy their staycation here. The rest is OK.
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Accommodation's Reply
21 Jun 2025
Dear Respected Sir/Madam, Thank you for your second visit to ndc resort and Spa and for taking the time to provide valuable feedback. We greatly appreciate every detail of your review, as it helps us to continuously improve the quality of our services. Check-in Process & Room Cleanliness. We are grateful that the check-in process went more smoothly this time. However, we regret the inconvenience caused by the less than optimal cleanliness of the room, especially the sink and the presence of spiders. This certainly does not reflect our cleanliness standards. We will remind the housekeeping team to be more thorough, including checking the ceiling and areas that are easily missed. We will follow up on this feedback with extra training. Breakfast Menu Variations. We apologize for the limited choices of animal protein at breakfast. The F&B team will evaluate the menu variations to ensure that guest needs are met, including the addition of options such as eggs, fish, or meat. Your input is very helpful for our future improvements. TV Channels. Thank you for your suggestion regarding children's TV channels. We will immediately coordinate with the provider to add family entertainment channels (such as Disney Channel, Cartoon Network, or Nickelodeon) for the convenience of our young guests. We will also consider diversifying other international channels. Once again, we are very grateful for your trust in choosing ndc resort and Spa. We hope to welcome you back with a much better experience on your third visit. If there are any special requests (such as rooms with extra cleanliness checks or breakfast menus), please do not hesitate to contact us directly. Warm regards, ndc resort and Spa Management.
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G***E
icon-Leisure
Leisure
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8.5
/10
Reviewed 7 week(s) ago
Nice hotel, clean, and good food. Good road access and not too far from the city center.
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Accommodation's Reply
14 Jun 2025
Dear Valued Guest, Thank you very much for taking the time to share your experience of staying at ndc resort & Spa Manado. We are very pleased to know that you enjoyed the cleanliness of the hotel, the delicious food, and our strategic location with good road access and close to the city center. Compliments like this are a great motivation for our team to continue providing the best service to our beloved guests like you. We greatly appreciate your support and look forward to welcoming you back in the future for a more enjoyable stay! Warm regards, Jonathan. E-Commerce Team
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Rolland D. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly and very helpful with very good service provided and also the room is very nice, spacious and clean. Highly recommended to stay at this place
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+3
3 people find it helpful
Accommodation's Reply
17 May 2025
Thank you for giving a good rating for ndc resort & Spa Manado. We are happy to have you as a guest and hope to serve you again in the future.
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Y***s
icon-origin-TRAVELOKA
8.4
/10
Reviewed 15 week(s) ago
Need to improve the variety of presentation in breakfast. Overall good.
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Accommodation's Reply
26 Apr 2025
Thank you for your trust in our hotel. We are glad to hear that you had a good experience during your stay. We will continue to improve the quality of service for our guests, of course your suggestions and input will be improved again for better service.
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chandra s.
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Staycation
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9.4
/10
Reviewed 16 week(s) ago
spacious and clean room, maybe because it's new so it's very clean. comfortable to stay here. the environment is also friendly for small children. it's just that there are only 20 TV channels, and most of them are Chinese TV channels, while there are too few local programs. The room service menu is also limited, but the taste of the food is quite good. The buffet breakfast is also quite complete. Overall, it's very comfortable to stay at NDC Resort and Spa Manado. Our family was quite happy when we returned from there.
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Accommodation's Reply
12 Apr 2025
We are very grateful for your appreciation of our hotel. We are glad that you are satisfied with the services and facilities we offer. We look forward to welcoming you back in the future.
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G***l
icon-origin-TRAVELOKA
6.5
/10
Reviewed 25 week(s) ago
Poor service needs to be improved..just asking for a plate requires a deposit..ouch
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2 people find it helpful
Accommodation's Reply
08 Feb 2025
Thank you for choosing NDC as your staycation destination and we apologize for our service, of course we really appreciate all complaints and input from our guests, of course we will evaluate and improve our service in the future.
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A***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Plus the towels for the floor.. In addition everything is good and comfortable
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Accommodation's Reply
08 Feb 2025
Dear our beloved Guest, thank you for staying with NDC, and thank you for your review, we will make sure to improve our service to make you more comfortable stay in the future.
G***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 26 week(s) ago
The hotel staff at check out were quite friendly. But the room facilities were a bit disappointing. There was hair from the previous guest on the bathroom floor, the toilet flush didn't work, the exhaust didn't turn on. The room smelled bad, the lights on the balcony were off. During breakfast, we weren't given a voucher at the beginning, but the room I booked included breakfast. Finally we could eat after a little drama. The drink refills took a long time because the restaurant staff weren't quick, I had to call several different people. Previously I often stayed here and it was quite good, but this time I was disappointed and very uncomfortable.
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2 people find it helpful
Accommodation's Reply
01 Feb 2025
Dear our beloved customer, Warm greetings from NDC, we deeply regret that your stay at our hotel did not meet your expectations. We will do our best to rectify the issues. We sincerely hope that you will come back to NDC in the future :)
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I***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
The hotel is nice 👍, just the check in and check out process is a bit long.🙏.
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Accommodation's Reply
25 Jan 2025
Thank you for choosing ndc resort & Spa as your staycation destination, of course we also thank you for your complaints and input, of course we will improve it again in the future, hopefully you can come back to stay here, Have a nice day :)
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Indri D. S. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 31 week(s) ago
As usual, everything is good. Only the toilet is a bit flooded.
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Accommodation's Reply
04 Jan 2025
Hi Ka, thank you for choosing NDC, thank you also for giving your assessment, we will definitely study your complaint so that your next stay will be more comfortable :)
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ATIKA I. S. L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
The best staycation experience, our room was upgraded for free from deluxe to a 2-storey type room with a spacious living room and pantry on the ground floor, the bedroom is on the 2nd floor with an en-suite bathroom and walk-in closet, the room is very clean, our room also has an automatic washing machine but because we only stayed for 1 day, it was not used, the food is also delicious and the view from the restaurant is very beautiful, next time I will definitely stay here again 😍
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2 people find it helpful
Accommodation's Reply
04 Jan 2025
Dear our valued guest, thank you for staying at NDC and thank you for giving the best rating, thank you also for staying at ndc resort & Spa Manado. Have a nice day :)
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C***L
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
The family was very happy, regarding cleanliness, and service.
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2 people find it helpful
Accommodation's Reply
23 Nov 2024
Dear our beloved customer, Thank you for choosing ndc resort & Spa Manado as your staycation destination, we hope to welcome you back again.
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Irma A. P.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 40 week(s) ago
Clean room, comfy bed and nice view especially Sunset.
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Accommodation's Reply
02 Nov 2024
Dear our beloved Customer, thank you for staying with NDC and I hope you can come here again and enjoy your staycation with us. :)
Wahyu S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
Close to Manado city center, spacious & clean rooms, breakfast with a variety of delicious menus.
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Accommodation's Reply
02 Nov 2024
Dear Our beloved Customer, Mr. Wajyu, Thank you for choosing our Hotel as your staycation destination, hopefully you can come back to NDC again :).
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R***Y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.7
/10
Reviewed 52 week(s) ago
The room was a cockroach, the room ordered did not match the application and the picture in the picture seen was another room that was obtained. The service was less than satisfactory. Consumers are blamed for ordering incorrectly
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2 people find it helpful
Accommodation's Reply
24 Aug 2024
To our valued guest, thank you for staying at NDC, and we sincerely apologize for the incident that you experienced while staying at NDC, hopefully you can feel the changes that we have experienced since your last stay at NDC. Thank you and have a nice day.
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E***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 56 week(s) ago
The room leaked, the reason was not clear. The shower in the bathroom is very small, the test period is until you take a shower.
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Accommodation's Reply
06 Jul 2024
Our esteemed guests, we thank you for staying and reviewing our hotel, with all our hearts we apologize for the inconvenience you experienced during your stay at NDC Resort & Spa Manado, through your review of us, we will continue to make improvements from in terms of comfort for our guests, hopefully you can come back and reassess the changes. Have a nice day.:).
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R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 57 week(s) ago
Good View, Room Comfort, Cake Compliment, nice balkon.
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Accommodation's Reply
06 Jul 2024
Dear our Valued guest, thank you for your review towards our Hotel, hopefully we can see you stay with us again soon .........:)
M***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 58 week(s) ago
Sufficient facilities for family Healink.
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Accommodation's Reply
22 Jun 2024
Thank you for giving your rating, bro, I hope you can come back with your family later. :).
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Number of reviews per page
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