Overall Ratings & Reviews Melia Bavi Mountain Retreat

Dear Mr. Hoang, Thank you for sharing your experience about Melia Bavi Mountain Retreat. We are very pleased to receive your positive review about the Resort's services. Hopefully you will continue to choose the Resort as the destination for your next trip to Ba Vi. Sincerely thank. Nhung Ngo is in charge of Customer Experience and Sustainable Development

Mr. Dear Vu Trung, Thank you for visiting and taking the time to share your feelings about your stay at Melia Bavi Mountain Retreat. Melia Bavi is where we bring customers a special experience with a journey back to green nature, fresh space, where you can freely immerse yourself in the magnificent scenery. We really thank you for your positive comments about the rooms and culinary services at Melia Bavi, and also thank you for your comments about the culinary services at the Resort and will make adjustments. more suitable to bring the best experience to each customer. Hopefully, one day soon, we will welcome you back again! Best regards, Nhung Ngo In charge of Customer Experience and Sustainable Development

Dear Minh Thai To, Thank you for visiting and taking the time to share your impressions of your stay at Melia Bavi Mountain Retreat. Melia Bavi is the place where we bring customers a special experience with the journey back to the green nature, fresh space, where you can fully immerse yourself in the magnificent scenery. We really appreciate your positive comments about the accommodation and services at Melia Bavi. At the same time, thanks for your advice, we also hope that guests who come to Melia Ba Vi always enjoy the beauty of nature here in their favorite weather. Hopefully, one day not far, we will be welcoming you back again! Best regards, Nhung Ngo Responsible for Customer Experience and Sustainable Development

Dear customers Dinh Thi Van, On behalf of the Management and staff, thank you for taking the time to share your experience at the resort. Customer satisfaction and comfort is always our top priority, therefore, we sincerely apologize for the inconvenience you and your family experienced during your last vacation. Through her suggestions, the Management Board has seriously examined and planned training to further improve service quality and customer experience. We hope to have the opportunity to welcome you back with an upgrade in service and experience. Wishing you and your family stay healthy and safe! Best regards, Nhung Ngo is in charge of Customer Experience and Sustainable Development

Dear Dieu Linh, Thank you for sharing your experience of Melia Bavi Mountain Retreat. We are delighted that you are satisfied with the Resort's view, food and service. We sincerely thank you for your comments, the Food Division and the Resort Management will take note to improve the service. Hopefully the natural beauty as well as the people here have partly helped you forget your busy routine and daily work. Hope to welcome you back to a nearest date. Sincerely thank, Nhung Ngo

To Mr. Do Quoc Cuong, Thank you for continuing to believe in your choice of staying at Melia Ba Vi Resort during your trip to Ba Vi. We are very pleased to hear that he had a happy stay, and was satisfied with the hotel's facilities and services. At Melia Ba Vi Mountain Retreat, customer satisfaction is always the first priority. His positive reviews will be a great spiritual encouragement to help all employees complete their jobs well and bring good experiences to customers. We hope to have a chance to welcome him back in the following occasions. Wishing you and your family a warm and happy Mid-Autumn Festival. Best regards, Ngo Thi Nhung Guest Experience Executive