I had to book this hotel for an overnight stay due to a delayed flight, and while I usually don’t write such detailed reviews, this experience has left me deeply unsettled, and I feel it’s important to share.
I reached the hotel around 12:45 AM. The room I was given looked quite different from the photos online, but I was exhausted and let that go. When I arrived, an elderly security guard came forward to help with my luggage. While assisting me, he suddenly grabbed my elbow and hold me quite tight rubbing the skin in a strange and inappropriate way. It made me extremely uncomfortable. I initially assumed he was just old and maybe confused, so I didn’t say anything. But the moment he noticed the receptionist nearby, he immediately let go of my arm. That behavior felt suspicious and unsettling.
Still, I tried to overlook it, telling myself it might have been a misunderstanding.
In the morning, while checking out, I even gave the guard a tip out of politeness and respect for his age—hoping maybe I had misjudged the earlier incident.
But what happened next confirmed my fear. While helping me put my luggage into the car, the same guard started deliberately squeezing and rubbing my arms in a clearly inappropriate, sexual manner. I was stunned and didn’t know how to react. I was alone, in a hurry, and frankly scared.
I truly urge the hotel management to look into this matter seriously and check the CCTV footage, especially during check-in around 12:45 AM and again during checkout in the morning at 4:00 a.m. This kind of behavior should never be tolerated, especially towards solo women travelers.
I want to add that the receptionist was professional, kind, and made me feel welcome. But the conduct of the security guard was completely unacceptable and left me feeling unsafe.
I sincerely hope the hotel takes swift action to ensure this does not happen to anyone else.
— A deeply concerned guest