The reception and restaurant staff were very friendly, especially the female staff member at the restaurant — she was kind, attentive, and careful. The room was acceptable. However, the security guard named Chế standing outside the entrance, although older, showed a very unprofessional attitude toward guests. The way he communicated the hotel’s regulations to first-time visitors was rude, harsh, and impolite — to the point that guests felt intimidated by him. Once he started talking, no one dared to respond because he spoke loudly, for a long time, and in an overbearing manner. It made me wonder if he might be related to someone in management

The receptionist and the tram staff were really bad, arguing and fighting with the guests even though it was clearly wrong. The manager still had not come up with a solution or fix when he left. I have been there many times but this time it was really really bad.

Enthusiastic staff, beautiful swimming pool, full facilities.

Everything is fine. Will come back. The lobby has a leaking air conditioner that needs to be fixed.

Good breakfast, good service, friendly staff, worth the experience

okay, a bit dirty, breakfast not very good

Favorite location! Great for families! Nice saltwater pool

4 mother and children stayed in the Grand Suite room, very comfortable and spacious, delicious and diverse breakfast buffet, friendly staff. However, when our family arrived, the staff did not help carry the luggage in, our 3 children carried their own luggage in. This is a small minus point about the service. Overall, everything is ok! I have stayed at FLC many times.

Nice room; friendly and enthusiastic staff. There are many swimming pools and the FLC area is so cool, no need to discuss.

The room is nothing amazing, but the breakfast buffet is delicious.

Good. Clean room. Quiet.

Rooms are very spacious and clean Luxurious facilities, with private, clean and safe beaches Enthusiastic and friendly staff Reasonable price, suitable for the quality

Good facilities, diverse and easy to eat breakfast buffet

Great service here.

Very satisfied, convenient location, 5 star service, delicious food! Have been back many times!

Nice room, sea view, varied breakfast

very ok, next time I have the chance I will come back here to stay again ❤️❤️❤️ enthusiastic, cute staff 🥰🥰🥰🥰 the minus point is that getting the car is a bit inconvenient

I went to Flc in Quy Nhon and found it better. The Grand suite Sam Son room had a slightly musty smell that made it difficult to sleep. I felt it was not right when I entered. The wallpaper was peeling, the white curtains had lipstick stains, the brown curtains were stuck and couldn't be pulled. I asked the staff but they couldn't do it because the curtains were too high. One air conditioner was leaking. The glass bathroom had no panels so the whole floor would get wet when taking a shower (like a room with a shared bathroom floor and bedroom). The refrigerator was empty and had nothing to do with it. On the table, each person got 1 mineral water, tea and coffee. In addition, the view here is okay. The saltwater and freshwater swimming pools are both great, the pool water is warm. The sea in August is murky and red. (The view at Luxury Resoft is much nicer). The receptionist and luggage staff were very enthusiastic. Review for everyone here: go eat seafood at Chinh Thuy restaurant, it's very fresh and delicious but expensive. Dung Quych restaurant is almost half the price cheaper but the quality is also worse than Chinh Thuy. The food in the hotel is not good, I was so hungry that I had to eat spaghetti for 180k (ordering food to bring to the room is 216k, please note that if you order to the room, the menu price is a bit different), and the staff forgot to bring chopsticks for me to eat noodles 🥹. Overall, the experience here is okay, I only stayed for 2 days so the experience is not much. The electric car in FLC is free but very few, you have to wait a long time

Everything is good. Nice clean room, enthusiastic staff, swimming pool very suitable for children

My group experienced the Grand Suite room, I would like to give feedback to the hotel because during my stay here I did not feel satisfied with some of the following issues. 1. Quality of room cleaning: On the first afternoon I checked in, the room had a foul smell like a musty smell. I reported it to the receptionist and the ladies came to clean it up. However, at night before going to bed, the bad smell came back from the carpet in the large bedroom, leading to me not being able to sleep, rest or do activities there. For a large chain hotel, I am not at all satisfied with the poor hygiene quality and lack of professionalism in preparation. 2. Arranging customers for meals: I bought a lunch package for the group at the Seagull restaurant next to the hotel. However, the receptionist later called and informed me that I would change to the restaurant on the Luxury Hotel side of the same system to dine. Even though there was an electric car to help pick up and drop off, the group had elderly people and young children who couldn't get around, so I expressed my desire to have lunch at Seagull, but you guys couldn't assist me with that. Even your breakfast process is very complicated. I have no problem with being overloaded and going to another restaurant to eat, but half of our group is already having breakfast in Seagull and the staff still pushes The other half of the group (including elders and children) went to the restaurant next to the resort, although when I looked inside Seagull there were still tables. 3. Quality of lunch buffet: Lunch buffet food is of poorer quality than the free breakfast buffet even though guests have to pay to eat. The dishes are not diverse, the food is cold even though our group arrived quite early, in general the quality is not commensurate with the price paid. 4. Other problems: The balcony of my room and the rooms in the same group all have peeling and cracked walls near the glass railing area. The standing shower room does not have a stopper at the foot, so water spills out while the person inside is bathing, causing inconvenience, especially in cases where the bathroom is open like the large room in the Grand Suite.