BATIQA Hotel Darmo - Surabaya

Explore BATIQA Hotel Darmo - Surabaya
8.7
Very Good
From 3,259 reviews
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Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

8.8

Service and Facilites

8.8

People often mention about BATIQA Hotel Darmo - Surabaya
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Staff Friendliness (110)
Bedroom (106)
Bathroom (96)
Ambiance (95)
Distance to City Center (91)
Hotel Area (84)
Accessibility (83)
Surroundings (77)
Check-in/out Time (77)
Room Space (77)
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Traveller Reviews BATIQA Hotel Darmo - Surabaya

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Customer reviews
E***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Recommend around Darmo, Room are clean and comfortable but a bit noisy because just in front of the lift for the room given that time
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Accommodation's Reply
13 Sep 2026
Dear Mr/S E***y , Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good location and excellent service. Hopefully, I'll be able to visit Surabaya again and stay here again. Highly recommended.
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Accommodation's Reply
30 Aug 2026
Dear Guest , Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
Vincentia A.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
I found a dead cockroach behind the room door and visible dust in the corner behind the door too. It looks like the room has not been in use for a long time.
1 people find it helpful
Accommodation's Reply
28 Aug 2026
Dear Mrs Vicentia, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our department concerned. Despite this, we hope to be able to welcome you back on a return visit to the city. Warm Regards, Katarina Siuly General Manager
M***A
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The room was a bit cramped. The location was strategic. The request didn't meet my expectations (I ordered a non-smoking room but got a smoking room).
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Accommodation's Reply
18 Aug 2026
Dear Mr/s M***a, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Katarina Siuly General Manager
H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Clean hotel, friendly staff & fast service.
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Accommodation's Reply
14 Aug 2026
Dear Mr/s H***i, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Tri C.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Thank you for your help while we were in Surabaya.
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1 people find it helpful
Accommodation's Reply
07 Aug 2026
Dear Mr/s Tri, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
r***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
As always, always at Batiqa. Comfortable place, friendly staff.
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Accommodation's Reply
03 Aug 2026
Dear R***T, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Christian B. W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel is clean and comfortable, but there is no toaster available at breakfast.
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Accommodation's Reply
27 Jul 2026
Dear Mr Christian, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
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Heman G. I.
icon-Business
Business
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10.0
/10
Reviewed 8 week(s) ago
An affordable hotel in the Darmo area, clean, with a mini gym, and a varied breakfast.
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Accommodation's Reply
23 Jul 2026
Dear Mr Herman, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Jumadi S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Will definitely stay here again if I go to Surabaya again.
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1 people find it helpful
Accommodation's Reply
21 Jul 2026
Dear Mr Jumadi, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
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Linda
icon-Business
Business
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8.8
/10
Reviewed 10 week(s) ago
Hotel staff service is very good 👍
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1 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear Mrs Linda, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
U***i
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 10 week(s) ago
There may have been a mistake by the staff (giving me the breakfast coupon). Since I had the coupon, I went to the restaurant for breakfast at 7. While I was eating, a staff member approached me and asked me to pay 150,000 Rupiah for two people or 75,000 Rupiah per person. I was okay with it and didn't complain, so I paid the cashier during the checkout process. Unfortunately, the process took quite a while. The cashier seemed busy on the phone with either the Supervisor or the Manager. And finally, my money, which had already been received, was returned. I often stay at Batiqa in other cities, but I haven't encountered this kind of hassle at Batiqa Cirebon, Batiqa Pekanbaru, or Batiqa Lampung. Because of this long process, I almost missed my flight. Hopefully, there will be improvements in the future. Thanks
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1 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear Mr U***i, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to the city. Warm Regards, Katarina Siuly General Manager
T***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
Great for business trips. Strategically located and clean. I'll definitely come back here next time I have a business trip.
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1 people find it helpful
Accommodation's Reply
10 Jul 2026
Dear Mr/s T***i, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Rifqy M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
My stay at the Batiqa Hotel was truly memorable. Besides the friendly staff, the hotel's atmosphere was pleasant and clean.
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Accommodation's Reply
12 Jul 2026
Dear Mr Rifqy , Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager
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nurfitria a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The staff were all friendly, and the service was excellent. The hotel is close to culinary and souvenir shops. Everything was excellent; I was completely satisfied with my stay here.
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Mrs Nurfitria, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
indra w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The bathroom water can't drain smoothly. It settles for a while.
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1 people find it helpful
Accommodation's Reply
22 Jun 2026
Dear Mr Indra, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Katarina Siuly General Manager
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Hasna R.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
The hotel is a minimalist 3-star hotel, but the security feels like a 5-star hotel, hehe. The rooms are quite okay. Overall, it's okay for that budget.
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2 people find it helpful
Accommodation's Reply
15 Jun 2026
Dear Mrs Hasna , Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly
Y***p
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
It's very convenient for business trips or staycations. All the staff are friendly, and the location is strategically close to the city center. The rooms are clean and tidy, the toilets are also clean, and there's a city view. ✨️
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Accommodation's Reply
08 Jun 2026
Dear Mr/S Y**p , Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
It was a real pleasure staying at Hotel Batiqa. The staff were very welcoming and helpful. The strategic location and easy access to the city center were excellent. The peaceful atmosphere around the hotel made for a great stay and a relaxing time.
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Accommodation's Reply
08 Jun 2026
Dear Mr/S, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly
Sonny S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Strategically located and cheap hotel.
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Accommodation's Reply
08 Jun 2026
Dear Mr Sonny S , Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly
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